Quote Originally Posted by HeleneWallis View Post
We're running ZC 1.57d, and the UPS shipping module was working correctly. But it also displayed the red message that there was a new version. So I installed the new version and now Shipstation is unable to write the shipping info (date, shipping service and tracking number) back to the customer's order record. The error we're getting from Shipstation is "An error occurred attempting to update orders: Invalid XML. Error: 'Unexpected end of file has occurred. The following elements are not closed: Orders. Line 3, position 1.' We received: '<?xml version="1.0" encoding="utf-16"?> <Orders> '

There was nothing in our logs about the problem, so it's not causing an issue in Zencart itself.

At this point, we have to go into every order manually and add the shipping info, so my shipping people are understandably giving me a very hard time.
Could you turn on the UPSXML debug and send me a copy of the file? I'll PM you my direct email address.