UPS XML: Support Thread

[SPython]

I have installed UPSXML module 1.8.1 hoping that it would resolve a frequent intermittent problem. It did not. We are using Zencart 1.5.7d. The problem is that the UPS estimated charges do not always appear at customer checkout. Instead there are the following two lines (note the colon):
:
If you prefer to use ups as your shipping method, please contact ***. via Email.
When the charges do appear as expected and the user then returns to their cart to change the order - the charges do not appear below the UPS header and this "Error Your available shipping options have changed. Please re-select your desired shipping method" appears at the top of the page.
Additionally, when this occurs the following appears in the logs:
PHP Notice: Malformed value for session-based shipping module; customer will need to re-select: false in /includes/classes/order.php on line 326
Any help would be appreciated.
Thanks

[lat9]

I have installed UPSXML module 1.8.1 hoping that it would resolve a frequent intermittent problem. It did not. We are using Zencart 1.5.7d. The problem is that the UPS estimated charges do not always appear at customer checkout. Instead there are the following two lines (note the colon):
:
If you prefer to use ups as your shipping method, please contact ***. via Email.
When the charges do appear as expected and the user then returns to their cart to change the order - the charges do not appear below the UPS header and this "Error Your available shipping options have changed. Please re-select your desired shipping method" appears at the top of the page.
Additionally, when this occurs the following appears in the logs:
PHP Notice: Malformed value for session-based shipping module; customer will need to re-select: false in /includes/classes/order.php on line 326
Any help would be appreciated.
Thanks

I'll need to see if I can reproduce the issue; if I can't determine the root-cause of the issue, I'm not able to provide a solution.

If this happens often enough, I'll suggest enabling the UPS-XML debug logs so that I could 'see' what communication happened between Zen Cart and the UPS API to cause the issue.

[SPython]

I am seeing this in the ups-xml debug log:
Error from cURL: Error [6]: Could not resolve host: onlinetools.ups.com
UPS RESPONSE:

[lat9]

I am seeing this in the ups-xml debug log:
Error from cURL: Error [6]: Could not resolve host: onlinetools.ups.com
UPS RESPONSE:

CURL error 6, as the message indicates, is received when there's a DNS-lookup error for the given host -- in this case the onlinetools.ups.com site.

What company do you use for your webhost and what PHP version are you running on?

Note also that the Zen Cart distribution comes with a tool (/extras/curltester.php) that you can use to see if your site can access various sites (UPS, USPS and PayPal for instance). It'd be interesting to see the screen output from a 'run' on your site.

[SPython]

Thanks - I just needed to update the named root.cache. My bad. All working now.

[couriercipe]

Hello,

I just updated Zen Cart to 1.5.8 with a fresh install. I am hoping to get UPSXML set up on it for the first time, however, it is not appearing on my admin shipping modules page. Before this upgrade, I was running UPS module on 1.5.6.

Any pointers as to what I am missing? I removed and copied over the UPSXML files multiple times in case of a bad deployment.

Zen Cart 1.5.8
Database Patch Level: 1.5.8
PHP Version 8.0.27
Other modules: Square Web Pay

Thank you.

[lat9]

Hello,

I just updated Zen Cart to 1.5.8 with a fresh install. I am hoping to get UPSXML set up on it for the first time, however, it is not appearing on my admin shipping modules page. Before this upgrade, I was running UPS module on 1.5.6.

Any pointers as to what I am missing? I removed and copied over the UPSXML files multiple times in case of a bad deployment.

Zen Cart 1.5.8
Database Patch Level: 1.5.8
PHP Version 8.0.27
Other modules: Square Web Pay

Thank you.

When you say that it's not appearing, is that page partially displayed? You can also install (if you haven't already) the Display Logs plugin via the admin menus to see if there are any (er) logs indicating that an issue's occurred.

If there is a log, please post back here (within a "CODE" tag, the big # in the menu-bar when you write your response). Since the issue's occurring during admin processing, make sure to xxx-out the name of your admin sub-directory ... it'll be present within an admin-generated log's information!

[couriercipe]

When you say that it's not appearing, is that page partially displayed? You can also install (if you haven't already) the Display Logs plugin via the admin menus to see if there are any (er) logs indicating that an issue's occurred.

If there is a log, please post back here (within a "CODE" tag, the big # in the menu-bar when you write your response). Since the issue's occurring during admin processing, make sure to xxx-out the name of your admin sub-directory ... it'll be present within an admin-generated log's information!

Thank you for the response.

Shipping modules page renders as normal but there is no entry for UPS XML for me to enable. I will try the Display Logins plugin and investigate further. Thank you for the advice.