Quote Originally Posted by mbridges View Post
I'm having the same problems...

No warnings or explanations that a credit card transaction has failed -- it just jumps back to the payment page with the credit card details blank.
Ok, I guess this makes Three of us. I had never noticed this before until my customer advised me of his customers having checkout issues with the checkout looping.

Typically it is caused due to the shopper not entering the correct billing address and upon making that correction - the processing goes through.

I need an error message to indicate to them that is the issue so they can, on their own, make the correction without wondering what has happened or calling customer service.

I did a test with debug on and there is in fact an error message indicated, but not being displayed. I'm wondering if the bit of code from the original checkout for posting the error message was overlooked.

I'm going to check and see what I can find - if anyone can direct me to where I might look for that it would be a huge help.

Thanks

Ruth