Text Attribute not showing up in cart

[cindysfi]

Hi! I've searched for hours and couldn't find exactly what I'm searching for.

Ok... I have an attribute called "Name" set to text box. The attribute shows up on product page, you can type the text in the text box, but when you add to cart only "Name-" shows up and the customer's text is not there. It does show up later in checkout when confirming the order, also in order emails (I tested). I want it to show up in the cart so the customer knows it's there.

here is a link to a product set up this way: http://www.cindysfinejewelrydesigns....products_id=25

Thanks so much for any help!

[kobra]

This is not how a stock install behaves

Try switching to the classic template and see if it displays correctly

[cindysfi]

This is not how a stock install behaves

Try switching to the classic template and see if it displays correctly

I have already tried that and it did the same thing. Thanks

[haredo]

Cindy,
Have you loaded a module that loads in your override directory..

1. tpl_products_info_display.php

[cindysfi]

Cindy,
Have you loaded a module that loads in your override directory..

1. tpl_products_info_display.php

No, I haven't, is that in the templates directory and I have to move it to my template directory? Thanks

[gjh42]

If you have a custom copy of a relevant file in /includes/templates/your_template/templates/ or /includes/modules/your_template/, it might be the cause of your problem. If not, there is something else going on.

Relevant files for this case might be /includes/modules/attributes.php, or /includes/classes/shopping_cart.php (check if the date on this file is newer (in cPanel) than the rest of the files).

[cindysfi]

If you have a custom copy of a relevant file in /includes/templates/your_template/templates/ or /includes/modules/your_template/, it might be the cause of your problem. If not, there is something else going on.

Relevant files for this case might be /includes/modules/attributes.php, or /includes/classes/shopping_cart.php (check if the date on this file is newer (in cPanel) than the rest of the files).

I have tpl_products_info_display.php in my /includes/templates/my_template/templates/
but I don't have tpl_modules_attributes.php in that same file.

I also have both files in /includes/templates/template_default/templates

should I copy the tpl_modules_attributes.php to /includes/templates/my_template/templates/ or delete tpl_products_info_display.php from /includes/templates/my_template/templates/

also there is a wide variety of dates on my files and I am using the current version of zencart
Thanks so much

[gjh42]

The date that matters here is not what is in the comments at the top of the file, but what your server file manager says is the last modified date.

Do not put copies of any files into /your_template/ folders unless you are intentionally modifying those files.
tpl_product_info_display.php can't actually affect the processing of attributes or the shopping cart display; those are handled by other files.

Have you seen the missing text values on other products? What happens if you make a new dummy product with a new text attribute?

[cindysfi]

The date that matters here is not what is in the comments at the top of the file, but what your server file manager says is the last modified date.

Do not put copies of any files into /your_template/ folders unless you are intentionally modifying those files.
tpl_product_info_display.php can't actually affect the processing of attributes or the shopping cart display; those are handled by other files.

Have you seen the missing text values on other products? What happens if you make a new dummy product with a new text attribute?

The /includes/classes/shopping_cart.php shows last modified 10/22/2010
All products with a text attribute behave this way and I made a "test" product with text attribute and same thing. Should I just compare my files to a clean zencart and custom template and see if I'm missing a file somewhere? I know that will take a long time but I'm not sure why this is happening. evrything else works great and I'm almost finished adding jewelry......oooh I'm so close!
Oh yeah, I checked my test purchase in admin and no attributes are showing up there either but as I said before they are showing up in both customer email and admin email.
Thanks so much I appreciate all the help and I hope we can figure this out!

[kobra]

Should I just compare my files to a clean zencart and custom template and see if I'm missing a file somewhere? I know that will take a long time

Only a few minutes to do the compare if using a tool like beyond compare or the free winmerge

Just download your filwes to location "A" and expand a fresh set to location "B" both on your local

Select the two locations and let the application compare all files