WorldPay Module version 2.0 - Support thread

[dab]

Have you set Worldpay to live at both ends. In ZC, within admin >modules >payment >worldpay... you need to set Transaction Mode to live. In Worldpay, under Installations have you copied the Test setup to Production - you may have to re-input any passwords, as I don't think they copy across.

[gardnico1307]

HI Dab

Thanks for the response, much appreciated!!

I have now solved the issue. It appeared that there were some starnge redirects occuring somewhere between our cart and the rbs site that was inhibiting and callback responses from executing correctly and also was due to the fact that I did not have the correct callback url added within our rbs admin area.

Again, thanks for the help!!

Kind Regards, Gardnico

[sleeplotus]

Hi All

Hope that I am posting this question in the correct manner.

I am quite new to ZC and am currently using ZC version 1.3.9
and Worldpay Module version 2.09.

I have recently setup a small online store for a friend of mine using the above versions. I tested thoughly both using the test mode of the worldpay module and all seemed to be working correctly and as it should.

With this confirmed we moved to a live state and again tested. All payments are going through to RBS site as they should (correct amounts etc....) and also processing correctly but unfortunately since moving to the live state no order details are being stored in the Zen Cart admin area (admin > customers > orders) so were are unable to see what a customer has ordered?

Does anyone know of a reason for this or know of something that I have missed in terms of configuration in Zen Cart or within the RBS admin panel?

Any assistance on this would be very much appreciated as I am at a total loss!!

Kind Regards, Gardnico

Hi, I have the same problem, i cannot get any order in zen cart admin area in test environment also.

I have tried many ways to fix, but it is still the same. I received email from worldpay that capture money. The password is correct. Only thing is 'Callback failure HTTP302'. I guess some error in redirect script, can any one help

[FEQ]

Hi, If the transaction is going through and no records are being stored in zen-cart then you have a call-back failure. Several things can cause this:

Have you setup the correct path to your callback script in WorldPay's admin area? This is the cause of many problems - also check you are using md5 and payment response passwords. Also check that Payment response, Recurring Payment response and Enable Shopper response are ticked in the WorldPay setup screen. Make sure you use http or https as necessary. In current times you should be using https for security (I think this is a requirement, or is about to be a requirement of using WorldPay)

Sometimes there is a problem with your call back script itself - Talk to the support guys at worldpay to help you through this. It can be a bit like a needle in a haystack sometimes - I had a problem with whitespace in mine at one stage.

Less likely, but possible is that your script is timing out before completion - check you internet connection is as quick as it can be.

Regards

FEQ

[sleeplotus]

Hi, If the transaction is going through and no records are being stored in zen-cart then you have a call-back failure. Several things can cause this:

Have you setup the correct path to your callback script in WorldPay's admin area? This is the cause of many problems - also check you are using md5 and payment response passwords. Also check that Payment response, Recurring Payment response and Enable Shopper response are ticked in the WorldPay setup screen. Make sure you use http or https as necessary. In current times you should be using https for security (I think this is a requirement, or is about to be a requirement of using WorldPay)

Sometimes there is a problem with your call back script itself - Talk to the support guys at worldpay to help you through this. It can be a bit like a needle in a haystack sometimes - I had a problem with whitespace in mine at one stage.

Less likely, but possible is that your script is timing out before completion - check you internet connection is as quick as it can be.

Regards

FEQ

Hi, My two websites use the same hosting server and WORLDPAY, The first website use zencart version 1.38 (worldpay module 2.10), this website does work. BUT the second website use zencart 1.39 version (worldpay module 2.10), then it cannt redirect back to website and get HTTP 302 error.

So We reset Payment Response Password, enable bug report and below is testing result:

1. In payment steps, When we cancel transaction before payment, the page is redirect to our website. Then we receive bug report of 'Transaction status failure'- [rawAuthMessage]=>
trans.cancelled;[callbackPW] is correct.

2. When I complete payment, the page does not redirect to our website. Then we receive two bug reports, The first bug report of
'Transaction status success'- [rawAuthMessage]=> cardbe.msg.authorised; [callbackPW] is correct. The other bug report from worldpay, callback failure, received HTTP status:302.

So anyone can help me to figure out the problems? Does it because worldpay module 2.10 cannot be used in zencart version 1.39?

[sleeplotus]

Anyone can help? And idea?

[dmcco]

Hi, I'm aiming to integrate WorldPay with a Zen Cart based store (version 1.3.9h, and sales to the UK only). Having read through the last year or more of this thread it's clear to me that a lot of problems are solved by using SSL. My hosting provider offers a shared certificate for free, or a paid one (Comodo InstantSSL Certificate) for £49 a year plus £2 a month for the IP address. Any views please on which I should choose?

[traciemc]

Hi all!

I've just been reading through this thread, and there seem to be problems left, right and center in getting this module to work!

Is anyone running this module on the current Zencart - V1.3.9h? I have a client who is wanting to use World Pay on their store, which is currently being developed, and it will be running V1.3.9h.

[dmcco]

Yes, I've just set up the WorldPay module on version 1.3.9h and it now seems to be working OK, at least in the test environment. I posted in another thread about a problem I had initially with callback failure, now solved.

This is not necessarily to say I'm a member of the Friends of WorldPay Club.

[niknfa]

Hi there,

After hours upon of hours of trawling related forums and trying various things I think I have finally nailed what has been causing our Worldpay payments to suddenly return Callback Failures 302 error.

It happened at just the same time as our host, Hostpapa, upgraded to PHP 5.3.

I haven't managed to yet speak to anyone willing to offer real help from their company, but does anyone have an idea of which things I need to quiz them on that might have changed in the PHP config?

I have read about session settings, which seems more likely than it timing out or anything, but I know next to nothing about servers.

Thanks for any help!
Nick