Image Handler 3 Support Thread (for ZC v1.3.9)

[cybertai]

[FONT=Tahoma]Post a link (not a screen print) to a specific product/product listing page where the issue you are experiencing can be seen (Please DO NOT make folks fish through your site looking for an example of your issue)[/FONT]

Sorry about that. Here's the link to product listings.:
http://www.qisahn.com/sony-playstati...onsole-c-33_34

And here's a link to product page:
http://www.qisahn.com/sony-playstati...rt-only-p-1598

As you can see, both the smaller images are not resize, but are hi-res images.

And the product list somehow has got 2 hover images.

[DarkAngel]

It would help if cybertai would post a link to a specific place where there is an issue and provide some better details as to what it is he thinks is not working.. It would help to SEE what he sees so folks can get a better sense of the problem... (versus rooting around his whole site guessing at stuff) Frankly based on what's been posted so far, I'm not fully clear as to what is the issue..

Sorry about that. Here's the link to product listings.:
http://www.qisahn.com/sony-playstati...onsole-c-33_34

And here's a link to product page:
http://www.qisahn.com/sony-playstati...rt-only-p-1598

As you can see, both the smaller images are not resize, but are hi-res images.

And the product list somehow has got 2 hover images.

granted I just viewed it in a very old version of firefox on my mac cause pc is a bit busy right now but the hover image is not a large one and the product page image is not supposed to have the hover effect so it is fine.

I also did not see any double hovers but then like I said tis an older version.

could you post your setting you have in the images of your admin of store please.

[nigelt74]

Sorry about that. Here's the link to product listings.:
http://www.qisahn.com/sony-playstati...onsole-c-33_34

And here's a link to product page:
http://www.qisahn.com/sony-playstati...rt-only-p-1598

As you can see, both the smaller images are not resize, but are hi-res images.

And the product list somehow has got 2 hover images.

None of your images are being served from the bmz_cache

What you are seeing is caused 90% of the time by the bmz_cache haning the wrong permissions or not existing, do you even have a bmz_cache folder setup as when i go here

http://www.qisahn.com/bmz_cache/

I get a 404 (folder/file not found) rather than a
403 (permission denied) which it should return

[DivaVocals]

I agree with nigel.. It sounds like your install is not done properly.. I STRONGLY suggest that you review your install.. Go back to the readme and review the install instructions.. Make sure that you have uploaded ALL the IH3 files and folders.. Make sure you follow the instructions for using IH3 with a lightbox add-on (there are some file merges that have to be done in a VERY specific manner -- the readme outlines how this is done for Fual Slimbox and Zen Lightbox)

Nearly ALL of the issues reported with IH3 can be traced back to incorrect installation issues or images being named incorrectly..

None of your images are being served from the bmz_cache

What you are seeing is caused 90% of the time by the bmz_cache haning the wrong permissions or not existing, do you even have a bmz_cache folder setup as when i go here

http://www.qisahn.com/bmz_cache/

I get a 404 (folder/file not found) rather than a
403 (permission denied) which it should return

[cybertai]

I agree with nigel.. It sounds like your install is not done properly.. I STRONGLY suggest that you review your install.. Go back to the readme and review the install instructions.. Make sure that you have uploaded ALL the IH3 files and folders.. Make sure you follow the instructions for using IH3 with a lightbox add-on (there are some file merges that have to be done in a VERY specific manner -- the readme outlines how this is done for Fual Slimbox and Zen Lightbox)

Nearly ALL of the issues reported with IH3 can be traced back to incorrect installation issues or images being named incorrectly..

I do have the bmz_cache folder ... it was working before.. for over a year.. then it just stop. By working i mean images coming from bmz_cache.

[nigelt74]

I do have the bmz_cache folder ... it was working before.. for over a year.. then it just stop. By working i mean images coming from bmz_cache.

1) are there errors appearing in your /cache folder
2) Did you uninstall the old version of image handler from the database before installing v3
3) Admin --> tools --> admin tab --> clear image cache. Now go and check the bmz_cache is it empty?
4) Admin --> tools --> admin tab --> uninstall image handler do this then click the link to reinstall it

5) try deleting the .htaccess file in the bmz_cache folder, does this make a difference, if it does try uploading a new one from the image handler package, if it doesn't make a difference upload a new htaccess anyway.
6) what permissions are on the bmz_cache

[DivaVocals]

Gotta concur with all of this.. Echos what I said earlier.. DOUBLE CHECK THE INSTALL.. Were ALL the steps followed?? My guess is that steps were omitted in the upgrade from IH2 to IH3.

IMHO, the BEST way to resolve this is to roll the store back to a state BEFORE IH3 was installed.. THEN re-do the entire IH3 upgrade and make sure that ALL UPGRADE STEPS ARE FOLLOWED!!!

1) are there errors appearing in your /cache folder
2) Did you uninstall the old version of image handler from the database before installing v3
3) Admin --> tools --> admin tab --> clear image cache. Now go and check the bmz_cache is it empty?
4) Admin --> tools --> admin tab --> uninstall image handler do this then click the link to reinstall it

5) try deleting the .htaccess file in the bmz_cache folder, does this make a difference, if it does try uploading a new one from the image handler package, if it doesn't make a difference upload a new htaccess anyway.
6) what permissions are on the bmz_cache

[cybertai]

1) are there errors appearing in your /cache folder
2) Did you uninstall the old version of image handler from the database before installing v3
3) Admin --> tools --> admin tab --> clear image cache. Now go and check the bmz_cache is it empty?
4) Admin --> tools --> admin tab --> uninstall image handler do this then click the link to reinstall it

5) try deleting the .htaccess file in the bmz_cache folder, does this make a difference, if it does try uploading a new one from the image handler package, if it doesn't make a difference upload a new htaccess anyway.
6) what permissions are on the bmz_cache

Thanks Nigel! . I did uninstall the old version via admin panel before upgrading. Click clear image cache but bmz_cache still has lots of files. Did the uninstall and reinstall a couple of times already. Deleted .htaccess. Seems like no diff.

Can i just delete bmz_cache folder and create an empty folder ?

[nigelt74]

Thanks Nigel! . I did uninstall the old version via admin panel before upgrading. Click clear image cache but bmz_cache still has lots of files. Did the uninstall and reinstall a couple of times already. Deleted .htaccess. Seems like no diff.

Can i just delete bmz_cache folder and create an empty folder ?

Yes, if clear image cache didn't clear bmz_cache somethings wrong there, most likely permissions

were there errors in your /cache folder


try setting the permissions to 777 if it doesn't work to see if that makes a different, make sure to stiche .htaccess in your folder to stop naughty pixies getting in