Image Handler 3 Support Thread (for ZC v1.3.9)

[beyre]

- Yes, I have read the Read Me file in its entirety - several times.
- Yes, I have followed the instructions to the letter.
- Yes, I had done a 100% complete uninstall - as if I had never installed the script to begin with.

Several times you have assumed I haven't read the read me file. Please understand this is not my first Zencart install, nor is it my first IH2/3 install. I've done this several times prior with never an issue.

I know I'm frustrated, and I'm here while you are there, so that it does make it a bit tough to offer support. But your post above was very condescending. It offered no help whatsoever other than to imply that I'm an idiot.

I'll just wait to figure this out another time. I'm too far behind schedule on this project because of this problem.

Sorry.

[DivaVocals]

Actually her post does not at all assume you are ANYTHING..

ScriptJunkie has simply pointed out the most common things that are usually at the heart of most Image Handler install/configuration issues..

We can all clearly see that the images on your link are not being served up by IH3's bmz_cache folder and the most likely cause when this happens time and time again is usually an installation/configuration snafu. I understand your frustration, but honestly speaking ScriptJunkie's post is the best advice ANY of us hanging out here can offer you as we cannot SEE your store's backend to offer anything more concrete.

I will offer one more thing which again speaks to part of what ScriptJunkie has posted.

You stated:

If this store has the exact same install as the aaglockshop.com store (except now it has IH3 instead of IH2), what can be the problem?

What is blocking the functionality of the bmz_cache folder?

Are they REALLY alike?? Same host?? Same EVERYTHING??

Not assuming anything.. I'm simply asking a question/attempting to provide more food for thought.. Something is blocking IH3's ability to serve up images from the cache folders, and I'm only attempting to offer some POSSIBLE reasons..

- Yes, I have read the Read Me file in its entirety - several times.
- Yes, I have followed the instructions to the letter.
- Yes, I had done a 100% complete uninstall - as if I had never installed the script to begin with.

Several times you have assumed I haven't read the read me file. Please understand this is not my first Zencart install, nor is it my first IH2/3 install. I've done this several times prior with never an issue.

I know I'm frustrated, and I'm here while you are there, so that it does make it a bit tough to offer support. But your post above was very condescending. It offered no help whatsoever other than to imply that I'm an idiot.

I'll just wait to figure this out another time. I'm too far behind schedule on this project because of this problem.

Sorry.

ETA: Did notice that whatever you did got the main product images working (though still not serving them from the bmz_cache folder) For example this product now shows the main product image: http://174.121.38.162/~fordbare/index.php?main_page=product_info&cPath=1_18&products_id=149

[ScriptJunkie]

Several times you have assumed I haven't read the read me file.

Most people do not in fact read the READ_ME file, which is the cause of 99% of the questions asked on this support thread. When a question is asked that has an answer in the READ_ME file, (as was the case with you re: what happens to the images in the bmz_cache folder), then it is an accurate observation that the individual did not carefully and/or entirely read the READ_ME file.

Please understand this is not my first Zencart install, nor is it my first IH2/3 install. I've done this several times prior with never an issue.

Thank you for pointing that out. There was no way for me to know this from your previous post. Please understand that good tech support must proceed from the point of view that the user knows nothing at all - otherwise the support can easily go above the user's skillset and knowledge base - leading to further frustration.

This is just the nature of tech support. It is not meant to be condescending or to imply that you or anyone else is an idiot. Proceeding from the POV that the user may be a newbie is meant to provide support to the broadest possible range of users because it allows you to disregard what you already know while providing assistance for what you may not know.

And don't forget, you could be a ZC expert, but you're not the only one reading this thread. Often, newbies who have problems get valuable information and support for similar problems posted by other people.

You were new once. Do you recall the frustration of discovering a post with the exact same issue you were experiencing, but had an answer you didn't understand because it was written above your knowledge base and skillset?

We try to avoid that here because it serves no one. I'm sorry you feel offended. Take a break, take a breath, step away, have some coffee, and come back at it with a fresh perspective.

Good luck and happy zenning

[nigelt74]

- Yes, I have read the Read Me file in its entirety - several times.
- Yes, I have followed the instructions to the letter.
- Yes, I had done a 100% complete uninstall - as if I had never installed the script to begin with.

These are mainly Guesses based on things that may have worked for others in odd cases

1) have you tried removing the .htaccess file from the bmz_cache folder? (it needs to be there, but sometimes removing it makes a difference), some people have removed theirs and copied across the one from images and it fixes the problem (again the files are identical, so it shouldn't make a difference, but for some people)
2) What exactly are the permissions on the bmz_cache, yes i know you say they are set properly, from experience i can say that some servers need different settings, (don't ask me why i have never figured it out)
3) can you clear the bmz_cache via the admin --> tools --> Image Handler. and if so is the actual bmz_cache empty when you check it?
4) DKunev mentioned ownership, that could cause problems, although it shouldn't happen so you may want to check that out too

If there was a problem in IH2 then it will still happen in IH3 as what you are describing sounds like permissions, the only other thing that would cause issues like this from my experience is massive images causing the script to time out, but your images appear to be properly optimised,

Are the images in the bmz_cache valid as in proper images (not corrupt or anything)