Image Handler 3 Support Thread (for ZC v1.3.9)

[DKunev]

While there's a helpful person in the thread...


Might I ask... why the hover function only doesen't wor for my category images?( the tumbnails of products when you've selected a category)

Link to my store gadgetshop(dot)bg

Cheers!

[nigelt74]

While there's a helpful person in the thread...


Might I ask... why the hover function only doesen't wor for my category images?( the tumbnails of products when you've selected a category)

Link to my store gadgetshop(dot)bg

Cheers!

Thats explained in the readme

For small image hover to work on the product listing pages:
bla bla bala
the following settings must match the Small Image Width and Small Image Height settings:
Subcategory Image Width
Subcategory Image Height
Image - Product Listing Width
Image - Product Listing Height
Image - Product New Listing Width
Image - Product New Listing Height
Image - New Products Width
Image - New Products Height
Image - Featured Products Width
Image - Featured Products Height
Image - Product All Listing Width
Image - Product All Listing Height

On this page the ones that the hover don't work on are set to 100 whilst the others Промоции на месец юни Specials? are set to 112 so change all the above sizes to 112

[SwitchMe]

HI, We have installed IH3 but our cart is sitting in a subfolder of the root.. There is a LIVE zen cart in the /root/ which will be replaced by the one in teh subfolder once it is ready..
The IH3 install is not working, it is picking up the folders in the ROOT instead of in the subfolder..
Is there anywhere I can configure the install to look in the subfolder for the images??

ANY suggestions are greatly appreciated!!

[DivaVocals]

HI, We have installed IH3 but our cart is sitting in a subfolder of the root.. There is a LIVE zen cart in the /root/ which will be replaced by the one in teh subfolder once it is ready..
The IH3 install is not working, it is picking up the folders in the ROOT instead of in the subfolder..
Is there anywhere I can configure the install to look in the subfolder for the images??

ANY suggestions are greatly appreciated!!

This tells me that the store in your subfolder is not configured correctly.. IH3 uses all the default image location settings in your store.. If your setup is picking up images from a different location then your subfolder store's configuration file is probably incorrect.. This is not at all an IH3 issue, but a Zen Cart setup issue..

BUT....

as you've not provided links to either of these stores, we can only GUESS at solutions.. (and since I'm not a fan of lobbing guesses at problems, without a link I can't offer any more suggestions unless I can SEE what you see)

[DKunev]

How can I make the popup window for the Enlarged picture to be one of the cool borderles one(i think is js) instead of a normal small browser window?

[nigelt74]

Thats javascript you need to download

zen Lightbox as it is compatible with image handler

http://www.zen-cart.com/index.php?ma...roducts_id=273

If you have issues with it (you shouldn't its fairly idiot proof)

You will need to visit there support thread here

http://www.zen-cart.com/forum/showthread.php?t=45314

[beyre]

This store started with IH2 and had a problem at that point.
It continued with IH3.

I have now 100% deleted and reinstalled IH3 for the 4th time. This is a super simple install. Every single file has been appropriately uploaded.

Still this problem continues.

If this store has the exact same install as the aaglockshop.com store (except now it has IH3 instead of IH2), what can be the problem?

What is blocking the functionality of the bmz_cache folder?

Now, since I uninstalled and reinstalled IH3 ... what happens to the images I've already uploaded, since they will not be listed in the bmz_cache folder?

Added: Going back into the bmz_cache folder, after visiting a few product pages, I am seeing sub-folders being created and files being created within. So, that is working. But still no pics on the site itself ????

Adding store link again for reference - to one of the sub-cats that has products:
http://174.121.38.162/~fordbare/inde...dex&cPath=1_15

Image Handler is not managing your images.. It's pretty clear based on the links you've provided that your images are not being served up from the bmz_cache folder.. This means that for whatever reason IH3's primary functionality is not working..
This points to an installation issue.. Can't say where since I cannot see your store files.. suggest comparing your store files to the IH3 fileset and see if these are discrepancies in the files..

[ScriptJunkie]

Now, since I uninstalled and reinstalled IH3 ... what happens to the images I've already uploaded, since they will not be listed in the bmz_cache folder?

This question suggests you have not read the READ_ME file in its entirety, because the READ_ME clearly states that the bmz_cache folder makes copies of your uploaded images - therefore original images are not affected when the bmz_cache folder is deleted.

Suggest you read the entire READ_ME file before you install again. Also, when you uninstall, don't forget that you have to run an uninstall sql file before reinstalling.

What is blocking the functionality of the bmz_cache folder?

There's no way for us to answer this unless you clearly state everything you did during install. Saying that you followed all the steps doesn't help us, because most often when there are issues, people only think they've followed all the steps.

The problems you're having clearly point to an installation and/or configuration error.

• Did you install all the files in install files and required core edits folder?
• Did you complete the necessary file merges?
• Did you set the bmz_cache folder permissions settings to match your ZC images folder permissions settings?
• Did you configure IH3 correctly?
• What are your configuration settings?
• Did you read in the READ_ME what your server requirements must be to run this mod and then check that against your server configuration?
• What other mods do you have installed that affect your product layout pages and/or images?
• How are you clearing your bmz_cache folder between installs? Are you clearing/emptying the folder from the admin, or are you deleting it entirely from your server using an ftp program?
• When you uninstall, are you first going in to the admin to turn IH3 off and then running the uninstall sql, and then finally deleting all the files from the server using an ftp program?
• Are you replacing the core files with original ZC admin files after you uninstall and then testing your store to make sure everything works as it should before you reinstall?

This is the kind of information we need to be able to troubleshoot your issue.

It is very rare that IH3 (and IH2 for that matter) simply doesn't work right - when this happens, there is almost always something unique to a person's store that's causing an issue.

But most of the time, it's installation and/or configuration error on the user's part. This is most often due to the user not reading the entire READ_ME file prior to installation.

Suggest rolling back your store to the state it was in prior to any IH2 or IH3 install, then read the READ_ME in it's entirety, and then attempt to reinstall.

Good luck and happy zenning

[beyre]

- Yes, I have read the Read Me file in its entirety - several times.
- Yes, I have followed the instructions to the letter.
- Yes, I had done a 100% complete uninstall - as if I had never installed the script to begin with.

Several times you have assumed I haven't read the read me file. Please understand this is not my first Zencart install, nor is it my first IH2/3 install. I've done this several times prior with never an issue.

I know I'm frustrated, and I'm here while you are there, so that it does make it a bit tough to offer support. But your post above was very condescending. It offered no help whatsoever other than to imply that I'm an idiot.

I'll just wait to figure this out another time. I'm too far behind schedule on this project because of this problem.

Sorry.

[DivaVocals]

Actually her post does not at all assume you are ANYTHING..

ScriptJunkie has simply pointed out the most common things that are usually at the heart of most Image Handler install/configuration issues..

We can all clearly see that the images on your link are not being served up by IH3's bmz_cache folder and the most likely cause when this happens time and time again is usually an installation/configuration snafu. I understand your frustration, but honestly speaking ScriptJunkie's post is the best advice ANY of us hanging out here can offer you as we cannot SEE your store's backend to offer anything more concrete.

I will offer one more thing which again speaks to part of what ScriptJunkie has posted.

You stated:

If this store has the exact same install as the aaglockshop.com store (except now it has IH3 instead of IH2), what can be the problem?

What is blocking the functionality of the bmz_cache folder?

Are they REALLY alike?? Same host?? Same EVERYTHING??

Not assuming anything.. I'm simply asking a question/attempting to provide more food for thought.. Something is blocking IH3's ability to serve up images from the cache folders, and I'm only attempting to offer some POSSIBLE reasons..

- Yes, I have read the Read Me file in its entirety - several times.
- Yes, I have followed the instructions to the letter.
- Yes, I had done a 100% complete uninstall - as if I had never installed the script to begin with.

Several times you have assumed I haven't read the read me file. Please understand this is not my first Zencart install, nor is it my first IH2/3 install. I've done this several times prior with never an issue.

I know I'm frustrated, and I'm here while you are there, so that it does make it a bit tough to offer support. But your post above was very condescending. It offered no help whatsoever other than to imply that I'm an idiot.

I'll just wait to figure this out another time. I'm too far behind schedule on this project because of this problem.

Sorry.

ETA: Did notice that whatever you did got the main product images working (though still not serving them from the bmz_cache folder) For example this product now shows the main product image: http://174.121.38.162/~fordbare/index.php?main_page=product_info&cPath=1_18&products_id=149