Image Handler 2 (for ZC v1.3.8 ONLY) Support

[fajmp]

if the site in question is the one in your signature I see that the images get the hover and appear to have IH working but that is as far as it goes cause the image is not being handled by IH at all. The link does not go to the bmz_cache folder but the actual images folder so something is not where it should be.

what template is that?

It's the original default that I played around with...so it's still not working correctly??

Any ideas? What should I do now??? What do I check? I want it to work correctly.

[DivaVocals]

It's the original default that I played around with...so it's still not working correctly??

Any ideas? What should I do now??? What do I check? I want it to work correctly.

The image hover feature is NOT an good indication that IH2 is installed or working correctly. The image hover is a nice feature of IH2, but it is not nor has it ever been the PRIMARY benefit/function of IH2.. The REAL indication that IH is not installed/configured correctly is the fact that the images are not being served from the bmz_cache folder. You need to double check your install/configuration.. Issue with IH2 can be traced back to install or configuration issues.. The IH3 readme is a better document than the IH2 readme (please note that there are a few minor configuration items that are different between the two versions) and it might be a better tool to help configure IH2 properly..

[ScriptJunkie]

There are also uninstall instructions in the readme. Not all mods uninstall the same way (simple file deletion via FTP). Any mod that has an install.sql file (or a install switch somewhere in the admin that will run the install.sql file for you automatically) will require removal of the mod from your database.

Most mods will have either an uninstall.sql script to run, or an uninstall switch to flip somewhere in the admin (as IH2 does). In your case, it wouldn't have made a whole lot of difference since you never flipped the install switch in the admin to begin with.

But, had you read the readme in it's entirety before installation, this whole process would have been much easier for you.

When you have an issue with installation and need to uninstall before re-installing, it is very important to follow the uninstall instructions.

The more complex the mod, the more instructions there are to follow, and the more crucial it is that you read and follow them.

Lesson learned for the future, I'm sure

When you're new to ZC, the learning curve can be steep - but well worth the effort. I for one, have learned most of what I know from the mistakes I have made

And Diva is right when she says she was seeking clarification. On any support thread (not just this one) the more detail you provide about the steps you took, the version of ZC you are running, your DB version, etc...the more you can be helped. Otherwise, we just have to guess.

Saying something like "I completed all the installation steps per the instructions and it doesn't work" is not providing detailed information. Had you listed step by step what you did, any person here would have been able to immediately point out the step that you missed and saved you a great deal of time and frustration.

I know it takes a lot of time to type all that out, but you must be willing to put in the time required to receive the level of support you need (remembering all the while that the free support you get here requires a great deal of time on the part of those providing it).

I hope the information provided here helps you in the future

I can only go by what you post.. In your previous posts you say you installed and uninstalled multiple times and it didn't work.. I think the issue is that we all thought that you had done a complete install.. It now sounds like you actually did not.

If in your initial post by INSTALL you meant that you

1. FTP'd the files over
   
   BUT
   --
   you DID NOT
   (as the readme says to do)
   --
2. Go to Admin > Tools >Image Handler2, click on the "Admin" link and click on "Install Image Handler".

Then THIS is why your install was not working all along. Based on your subsequent posts on how you finally resolved your issue, it seems clear (based on your initial posts) that you DID NOT perform that second step.

Glad to hear that it's working now.. Not being impatient at all.. Simply trying to get clarification on this.. Want o make sure it's clear to those who read this thread to help with issue that the problem and solution are clear..

[fajmp]

Ok...it feels like I'm bothering everyone...as I feel like I'm bothering myself..
But as quoted:
if the site in question is the one in your signature I see that the images get the hover and appear to have IH working but that is as far as it goes cause the image is not being handled by IH at all. The link does not go to the bmz_cache folder but the actual images folder so something is not where it should be.

Is there a way for me to check (after I uninstall it again and hopefully the right way) to see if it functioning correctly after I install it again?
It's seems to be working to me, but apparently it isn't??? so how can "I" check without putting up another post? The hover looks good, but apparently from the wrong folder???

[ScriptJunkie]

You're not bothering anyone

Yes, there is a way you can check for yourself! I LOVE that question!

When you hover your mouse over an image, look at the info bar at the bottom of your browser to see what the file path is. If it does not say "bmz_cache" followed by a combo of a bunch of letters and/or numbers, then the image files are not being served from the bmz_cache folder.

Note: Your images must be stored either in your main images folder (inside your cart's main directory) - or in one of the sub-folders inside the main image folder.

For example - MyCart/images or MyCart/images/videos/ (for video products for example) or MyCart/images/software/ (for software products for example).

Check out this tutorial for the proper naming and filing of product images. Ignore the info about small, medium and large images and the suffixes for them - you're only interested in the info re: naming and filing images and additional images. IH2 will take care of/replace the need for image sizes and image size suffixes.

Simply upload the largest version of an image you want to show on hover, use the settings in IH2 to control what size you want them to appear for small, medium and large, and let IH2 do the rest!

Ok...it feels like I'm bothering everyone...as I feel like I'm bothering myself..
But as quoted:
if the site in question is the one in your signature I see that the images get the hover and appear to have IH working but that is as far as it goes cause the image is not being handled by IH at all. The link does not go to the bmz_cache folder but the actual images folder so something is not where it should be.

Is there a way for me to check (after I uninstall it again and hopefully the right way) to see if it functioning correctly after I install it again?
It's seems to be working to me, but apparently it isn't??? so how can "I" check without putting up another post? The hover looks good, but apparently from the wrong folder???

[DivaVocals]

You're not bothering us, but (and I might be wrong) it feels like you are looking for a QUICK answer..

It's not JUST a matter of installing IH2 correctly, it is also a matter of CONFIGURING the app to work.. Once you've gotten the install right, then you need to make sure it's configured correctly.. You MUST have your image settings correct to get IH2 to work the way it should..

So here's what I suggest..

READ the IH3 readme.. I suggest it because it's better written and organized than the IH2 readme. Except for a FEW configuration items which are different in IH3 than they are in IH2 (and they are VERY OBVIOUS) it's a good guide to help you install and configure IH2.

and if you still can't get this all worked out, I'm gonna suggest (again..) that you consider paying a professional to help you with this install.. Would probably take someone who knows Zen Cart 30 minutes (or less) to get you all up and working..

Ok...it feels like I'm bothering everyone...as I feel like I'm bothering myself..
But as quoted:
if the site in question is the one in your signature I see that the images get the hover and appear to have IH working but that is as far as it goes cause the image is not being handled by IH at all. The link does not go to the bmz_cache folder but the actual images folder so something is not where it should be.

Is there a way for me to check (after I uninstall it again and hopefully the right way) to see if it functioning correctly after I install it again?
It's seems to be working to me, but apparently it isn't??? so how can "I" check without putting up another post? The hover looks good, but apparently from the wrong folder???

[fajmp]

Thank you to "all" of you
I will try to follow to the letter...ha ha ha!
Believe it or not I'm not a quick fix kind of person...

Just to let you know I see nothing on the bottom when I hover over an image..

Also I checked my bmz_cache file and it's full of images.

My images are in my website name/images then images/large and images/medium.

Thank you...

[DivaVocals]

Thank you to "all" of you
I will try to follow to the letter...ha ha ha!
Believe it or not I'm not a quick fix kind of person...

Just to let you know I see nothing on the bottom when I hover over an image..

Also I checked my bmz_cache file and it's full of images.

My images are in my website name/images then images/large and images/medium.

Thank you...

Read the IH3 readme.. in particular pay attention to the section which reviews how to install Image Handler and Zen Lightbox.. (These instructions are NOT in the IH2 readme) I am not entirely certain you have installed ZLB to correctly to work with IH2.

[ScriptJunkie]

The advice I gave in the post right above Diva's post was based on the assumption that you would have already followed the advice she gave you in the quote below....so before you follow my advice, you will want to follow Diva's first.

Appending to the advice I gave you - when you're ready to make the check/test I suggested, be sure to do so from your product information/product description pages rather than from your main page or any category/sub category pages.

This is so that you're checking your actual product images rather than your category images because...while IH2 will provide the hover function for category images...it will not "handle" them (i.e. resize them, change their file format, or otherwise serve them from the bmz_cache folder)....so the best way to test is to test product images directly from the product information/product description pages.

You're not bothering us, but (and I might be wrong) it feels like you are looking for a QUICK answer..

It's not JUST a matter of installing IH2 correctly, it is also a matter of CONFIGURING the app to work.. Once you've gotten the install right, then you need to make sure it's configured correctly.. You MUST have your image settings correct to get IH2 to work the way it should..

So here's what I suggest..

READ the IH3 readme.. I suggest it because it's better written and organized than the IH2 readme. Except for a FEW configuration items which are different in IH3 than they are in IH2 (and they are VERY OBVIOUS) it's a good guide to help you install and configure IH2.

and if you still can't get this all worked out, I'm gonna suggest (again..) that you consider paying a professional to help you with this install.. Would probably take someone who knows Zen Cart 30 minutes (or less) to get you all up and working..

[DivaVocals]

This is so that you're checking your actual product images rather than your category images because...while IH2 will provide the hover function for category images...it will not "handle" them (i.e. resize them, change their file format, or otherwise serve them from the bmz_cache folder)....so the best way to test is to test product images directly from the product information/product description pages.

This is partially true.. IH2 once installed and configured correctly will manage all product and category images. Even the ones shown on the category and product listings on the main page.

If you right click the images shown on main page listings, you will see this.. If you just HOVER over the images on the main page you will either see the URL for the category or the product (depending on which listing you are hovering over)