Image Handler 3 Support Thread (for ZC v1.3.9)

[hara]

I searched other posts on this topic. Different is that mine is adding additional images and get error.

[DivaVocals]

I searched other posts on this topic. Different is that mine is adding additional images and get error.

Everybody getting this error gets it when adding additional images.. If you read the other threads, then you understand that the MOST COMMON reason for this issue is images with invalid image names or invalid characters in the image names (which is covered in the IH3 readme -- which it appears based on your previous posts here that you haven't read). You need to check your MAIN PRODUCT IMAGE. Make sure the file name should not contain invalid characters in the name. The IH3 readme (if you care to read it) covers the kinds of characters which qualify as invalid characters..

[hara]

Everybody getting this error gets it when adding additional images.. If you read the other threads, then you understand that the MOST COMMON reason for this issue is images with invalid image names or invalid characters in the image names (which is covered in the IH3 readme -- which it appears based on your previous posts here that you haven't read). You need to check your MAIN PRODUCT IMAGE. Make sure the file name should not contain invalid characters in the name. The IH3 readme (if you care to read it) covers the kinds of characters which qualify as invalid characters..

Main product image name: HP63.gif
Additional image name: HP-63red-silver.jpg

Any problem with the additional image name? (I check with readme the name should be OK).

[DivaVocals]

Main product image name: HP63.gif
Additional image name: HP-63red-silver.jpg

Any problem with the additional image name? (I check with readme the name should be OK).

If that's what you think the readme said, then you misunderstood it in WHOLE.. (also please post the part of the readme you read that lead you to believe you could name files in this manner)

Hara.. At the risk of sounding mean, I'm NOT gonna answer your question.. because it is CLEAR from your question that you have NOT read the IH3 readme file.. There is a WHOLE section in the readme's configuration and troubleshooting sections which covers filenaming and SPECIFICALLY issues when the filetypes of the main product image and additional images do not match..

Perhaps someone else in the community wants to help you out by repeating for you here in this support thread information that is already IN the readme..

Also IN GENERAL image naming questions are more of a base Zen Cart function and not specifically related to IH3 -- though improperly named images will cause IH3 to act incorrectly as it relies on default Zen Cart image management (also covered ad naseum in the IH3 README FILE!!)

[hara]

Actually my main image name is hp63.gif

On readme/troubleshooting:

*Make sure that your main product image files names DO NOT contain any special characters (non-alphanumeric characters such as / \ : ! @ # $ % ^ < > , [ ] { } & * ( ) + = ). Always use proper filenaming practices when naming your images - See this document as a reference: http://www.records.ncdcr.gov/erecord...508_final.pdf\

So, my file name doesn't contain any of these. I don't see any words here mentioned what else will need to be applied. As I understand click on IH3 little icon and add new file, and then select image file that comply above rule and click Save. That's it. If not I should be missing something. let me re-check again. Sorry.

[hara]

More over, on readme/configuration:

Caution: Image Handler3 will allow you to add any valid image format as an additional image to a product even if the additional image being uploaded is in a different file format than the main product image (For example, the main image is a jpg and the additional images are png). Image Handler3 will display mismatched file extensions in red in the additional images table. This visual indication tells you that you've uploaded an additional image with a different filetype than the main product image. ...(but I see error message instead).

[Website Rob]

Main product image name: HP63.gif
Additional image name: HP-63red-silver.jpg

Any problem with the additional image name? (I check with readme the name should be OK).

By default, additional images must contain/start with, the exact same as the main image - then use an underscore - then end with the same image format.

Example
Main product image name: HP63.gif
Additional image name: HP63_red-silver.gif

Any modules using additional images will go by the above.

[DivaVocals]

More over, on readme/configuration:

Caution: Image Handler3 will allow you to add any valid image format as an additional image to a product even if the additional image being uploaded is in a different file format than the main product image (For example, the main image is a jpg and the additional images are png). Image Handler3 will display mismatched file extensions in red in the additional images table. This visual indication tells you that you've uploaded an additional image with a different filetype than the main product image. ...(but I see error message instead).

So clearly you misunderstood that uploading mismatched filetypes is problematic.. (hence why "Image Handler3 will display mismatched file extensions in red in the additional images table")

[DivaVocals]

More over, on readme/configuration:

Caution: Image Handler3 will allow you to add any valid image format as an additional image to a product even if the additional image being uploaded is in a different file format than the main product image (For example, the main image is a jpg and the additional images are png). Image Handler3 will display mismatched file extensions in red in the additional images table. This visual indication tells you that you've uploaded an additional image with a different filetype than the main product image. ...(but I see error message instead).

So clearly you misunderstood that uploading mismatched filetypes is problematic.. (hence why "Image Handler3 will display mismatched file extensions in red in the additional images table")

[hara]

So clearly you misunderstood that uploading mismatched filetypes is problematic.. (hence why "Image Handler3 will display mismatched file extensions in red in the additional images table")

Even I upload mismatched filetypes, I don't see in red in the additional image table as readme said, but error message instead. This also confusing me.

Anyway, found the problem. Thank you all!