Super Orders v3.0 Support Thread (for ZC v1.3.9)

[DigitalShadow]

The customer details are shown in edit orders, but are missing in orders and superorders. The data is in the database and it only happens on some orders. Any ideas?

I pulled the old orders table over from my 1.3.8a install if that makes any difference.

New orders seem to be fine. It is legacy orders from old database that are wrong. But some old ones show up fine, some don't.

[DigitalShadow]

Some customers fields are blank in the admin customers page, but the data is present on the database.

Do I need to rebuild or run a script, the new 1.3.9h database has had the customer and order tables imported from the 1.3.8a install.

Could that be the source of my problems?

[jkspin]

Don't have a clue as to why it only happens sometimes, unless you are having connection problems to the database or there is a conflict between modules/tables. Did you add the patch to make Edit Orders work with Super Orders?
Check to make sure that all the required tables were installed by S.O., and that they are named correctly - if you have a prefix set up for the table names in your database that prefix will also need to be appended onto the new so_ tables, or Zencart won't recognize them. Also recheck that all S.O. files were uploaded into your site and into the correct locations.

[OLD-MAN]

OK My brain is tired. Anyone know how to change customer terms?

Specifically on printing invoices with Purchase Orders.

P.O. DETAILS
P.O. Number: 2240
Invoice Date: 07/10/2011
Terms: 30 Days

[OLD-MAN]

Got it - Took a break and Bam

admin\includes\languages\english\super_invoice.php

[luvstoxstitch]

Don't have a clue as to why it only happens sometimes, unless you are having connection problems to the database or there is a conflict between modules/tables. Did you add the patch to make Edit Orders work with Super Orders?
Check to make sure that all the required tables were installed by S.O., and that they are named correctly - if you have a prefix set up for the table names in your database that prefix will also need to be appended onto the new so_ tables, or Zencart won't recognize them. Also recheck that all S.O. files were uploaded into your site and into the correct locations.

I just installed the super orders add-on. I went to the customers/orders/detail buttons to edit an order like it says in the readme file

"You'll find two links placed around the Super Orders page, each handling a specific set of data. Those groupings are:

* Edit Admin Comments
* Split Order"

but the customers address, billing address, and shipping address come up but the rest of the page is blank and there are no links like it says there should be. I've rechecked the file uploads to make sure I didn't miss one and they where all uploaded. I saw someone else above was having a somewhat similar problem but mine is blank all the time. I've attached a screenshot of what shows up when trying to edit an order. Any ideas how to get the orders to show up?

[DivaVocals]

Super Orders is a straight forward install.. If you super_orders.php page is not showing your order in full it would indicate that part of your install is incorrect.

It would also help if you posted your Super Orders settings.. In particular these settings:

• Edit Orders Module Switch
• FedEx Label Module Switch
• USPS Click-N-Ship Module Switch

Also, do orders display correctly when you view the default orders.php???

I just installed the super orders add-on. I went to the customers/orders/detail buttons to edit an order like it says in the readme file

"You'll find two links placed around the Super Orders page, each handling a specific set of data. Those groupings are:

* Edit Admin Comments
* Split Order"

but the customers address, billing address, and shipping address come up but the rest of the page is blank and there are no links like it says there should be. I've rechecked the file uploads to make sure I didn't miss one and they where all uploaded. I saw someone else above was having a somewhat similar problem but mine is blank all the time. I've attached a screenshot of what shows up when trying to edit an order. Any ideas how to get the orders to show up?

[jkspin]

After you have checked the default orders.php, as DivaVocals astutely suggested, if the order looks OK there then either there is:

1) something wrong with the code in your super_orders.php file as uploaded;
2) you need to run the repair utility on your database, as something may have gone wrong (you may need to run the uninstall patch and reinstall);
3) your zencart can't find the database tables because of an incorrect prefix (I had this problem recently);
or
4) someone more experienced than I am needs to weigh in here and tell us what we are obviously missing.

I have used superorders for years and have just installed the new iteration on both test platforms on my local machine and online. The only issue I had was with the naming of the table prefixes - see my earlier post.

To the list DivaVocals gave you to check I would add (if you are using it...):
Ty Package Tracker Module Switch for Edit Orders v3.0 or Super Orders v3.0

[nix8]

I just installed Super Orders v.30 to by new Zen Cart Zen Cart 1.3.9h. This store is new, has never been updated and there are no other ad ons to conflict with Super Orders. I feel like I followed the installation and configuration steps carefully and I went back several times to see if I'd missed something.

Super Orders is showing up under Admin/Configuration, but not under Admin/Customers. Can anyone help me figure out what went wrong. What other information should I provide to help solve this problem?

Thanks.

[DivaVocals]

I just installed Super Orders v.30 to by new Zen Cart Zen Cart 1.3.9h. This store is new, has never been updated and there are no other ad ons to conflict with Super Orders. I feel like I followed the installation and configuration steps carefully and I went back several times to see if I'd missed something.

Super Orders is showing up under Admin/Configuration, but not under Admin/Customers. Can anyone help me figure out what went wrong. What other information should I provide to help solve this problem?

Thanks.

That it shows up in Admin/Configuration tells me that the install SQL ran correctly.. That it does not appear under Admin/Customers says that you do not have one or more files in the right place. The most common cause is not properly naming the admin folders in the install package to match own admin folder name.. Bottomline is this is a problem with your install and you need to double check EVERYTHING again very carefully..