Preaching to the choir sir.. **sigh** That is my recommendation, but she is STUCK on these folks. I've been on her case about Netfirms since the day I took over this site from her previous web developer (who built a static website and could not figure out how to "connect" it to the old osCommerce store). She has a TON of other sites hosted here (I think she let's "friends" host their sites on her hosting account) and she is reluctant to pay money to fix the problem..

I've pointed out (again) that her hosting company is problematic AND the need to upgrade to Zen Cart 1.3.9, but she is trying to save money. All the while her store is down and she has lost far more than she has saved.. (Store's been down since Friday.. WHO KNOWS how many sales she's lost..)

Since this posting I discovered that they (Netfirms) screwed up a number of things in this migration:

  • Not re-installing the SSL cert (initially they told my client she didn't have one..)
  • They made a modification to the /includes/functions/sessions.php file which looked like some sort of temporary change to explicitly call out a file path. I have replaced that file with a clean one I had in my site backups for this client.
  • They mucked up the FTP settings so that I could not access the site via FTP and was relegated to using their crappy cPanel FileManager until they fixed that.
  • Somehow in trying to fix the SSL or FTP issues they did something which caused a 500 error when accessing the site admin.
  • Today they removed the sideboxes folder from the default_template (rendering all her WordPress sideboxes INOPERABLE)

**sigh** will try ONE MORE TIME to convince her to let me move and upgrade this site..

Thanks for weighing in DrByte.. I've passed on what you an Kuroi have posted here.. She's passed it on to Netfirms..

Though I'm pretty sure I'll see a live unicorn before they (Netfirms) fixes this..