Image Handler 3 Support Thread (for ZC v1.3.9)

[DarkAngel]

Image Handler 3 installed in my site !

the default is show zoom images for all the products .
but no for "New Products"

Look here it's work - http://www.king-magic.com/cards-magic-c-9.html


Here it's not work - http://www.king-magic.com/products_new.html


Thanks

please post the image size settings you have set

[DivaVocals]

The reinstall doesn't seem to have done anything different.

Can anyone tell me which files handle bmz_caching, so I can go check those specific files line by line? I'm assuming this is the bulk of the problem.

I'm assuming the files with cache in their name do. Any others?

Thank you in advance.

Unless you have modified your store in such a way that IH3 would be rendered inoperative, messing with these files is not the issue.. IH3 works out the box with only image settings being the only thing you have to "do".

Please post the links links to where the problem with your site exists, and post your image settings..

If no one here is able to help you resolve this, then my suggestion os to give some thought to paying someone to help you get IH3 installed and configured correctly. Unfortunately none of us can see your site or your install to say FOR SURE what is going on. We can only look at the information you provide and offer suggestions based on what we know.. BUT if the issue is some kid of install problem, we can't "see" your store to know where the issue lies..

[gaius]

Settings are exactly the same as last time I posted. Problem is still that 1) I'm seeing no watermarks 2) right-click>Image Info of product images shows true paths of images, and you guys said I should see some indication of the bmz_cache.

I'm not saying that I need to make alterations. I'm trying to see where the problem lies without having to look through EVERY file.

I'm assuming, as I've installed this mod properly on another site before, that the issue I'm having is with my installation.

I'm just hoping for a little bit of help narrowing my search for the problem. But I'll go through every file if you can't help me.

Thank you.

[ScriptJunkie]

Unless you've made changes to the files that come in the mod zip file, going through them looking for problems is not going to help you because there's nothing to find. This mod works out of the box as is.

The post where you listed your image settings indicates that you are uploading different sized images to the images, large images, and medium sized image folders.

You don't need to do this - if you do...IH3 and watermarking won't work correctly. As indicated in previous posts responding to your issue - you only need to upload one sized image per product (unless you have additional product images) and IH3 will resize them for you automatically. The size image you upload should be your largest image (this is also in the Read_Me).

Your IH3 settings should be configured to reflect that image size (this is also in the Read_Me)

In terms of where to upload that one sized image - you can use the main image folder, or create subfolders as previously suggested.

Lastly, you were directed to the IH3 Read_Me which has a nice tutorial detailing how to properly name and file your images to work with IH3, but you never indicated that you did so.

It's very difficult to troubleshoot when you don't respond to advice given with a confirmation that you've followed that advice because none of us have any way of knowing what you've done or not done.



My advice:

• Completely uninstall IH3 and make sure that the bmz_cache folder has been deleted off your server
• Clear your browser cache
• Reinstall IH3 following the instructions in the Read_Me
• Read the Read_Me regarding settings, image naming, and image filing
• Rename & refile images correctly, per the Read_Me
• Configure your IH3 settings correctly, per the Read_Me

If you still have problems after that, come back and tell us exactly what you did, in detail, and provide a link to the exact page that displays the issue - nobody will search through your site looking for the problem.

Settings are exactly the same as last time I posted. Problem is still that 1) I'm seeing no watermarks 2) right-click>Image Info of product images shows true paths of images, and you guys said I should see some indication of the bmz_cache.

I'm not saying that I need to make alterations. I'm trying to see where the problem lies without having to look through EVERY file.

I'm assuming, as I've installed this mod properly on another site before, that the issue I'm having is with my installation.

I'm just hoping for a little bit of help narrowing my search for the problem. But I'll go through every file if you can't help me.

Thank you.

[gaius]

Okay, I restored my store to it's previous state. All the IH3 files were deleted. My image files contain no special characters. I've read through the filing naming procedures, and I follow those fine. I reread the Configuration & Usage sections; everything looks fine.

• All IH3 files were deleted when I restored my store. I made sure the bmz_cache was deleted, and I made sure my browser's cache was deleted before going back to the site.
• I deleted all the images from my products, too, just to be sure.
• I redownloaded the zip file from the Addons section of the Zen Cart Site
• I uploaded files from the 1_Install_Files folder, carefully following the path, after renaming the folders for my Admin and Template to match my own.
• I uploaded files from the 2_Required_Core_Edits, carefully following the path, after renaming the folders for my Admin and Template to match my own.
• I set the permissions on the image and bmz_cache folders
• I went into IH3 and clicked "Install Image Handler"
• I went into image settings and changed them to the following:
  Title Value Action
  Small Image Width 200
  Small Image Height Info
  Heading Image Width - Admin 57 Info
  Heading Image Height - Admin 40 Info
  Subcategory Image Width 200 Info
  Subcategory Image Height Info
  Calculate Image Size true Info
  Image Required true Info
  Image - Shopping Cart Status 1 Info
  Image - Shopping Cart Width 50 Info
  Image - Shopping Cart Height 40 Info
  Category Icon Image Width - Product Info Pages 200 Info
  Category Icon Image Height - Product Info Pages Info
  Top Subcategory Image Width 150 Info
  Top Subcategory Image Height 85 Info
  Product Info - Image Width 350 Info
  Product Info - Image Height 350 Info
  Product Info - Image Medium Suffix _MED Info
  Product Info - Image Large Suffix _LRG Info
  Product Info - Number of Additional Images per Row 3 Info
  Image - Product Listing Width 200 Info
  Image - Product Listing Height Info
  Image - Product New Listing Width 200 Info
  Image - Product New Listing Height Info
  Image - New Products Width 200 Info
  Image - New Products Height Info
  Image - Featured Products Width 200 Info
  Image - Featured Products Height Info
  Image - Product All Listing Width 200 Info
  Image - Product All Listing Height Info
  Product Image - No Image Status 1 Info
  Product Image - No Image picture no_picture.gif Info
  Image - Use Proportional Images on Products and Categories 1 Info
  IH resize images yes Info
  IH small images filetype no_change Info
  IH small images background 255:255:255 Info
  IH small images compression quality 85 Info
  IH small images watermark yes Info
  IH small images zoom on hover yes Info
  IH small images zoom on hover size Medium Info
  IH medium images filetype no_change Info
  IH medium images background 255:255:255 Info
  IH medium images compression quality 85 Info
  IH medium images watermark yes Info
  IH large images filetype no_change Info
  IH large images background 255:255:255 Info
  IH large images compression quality 85 Info
  IH large images watermark yes Info
  IH large images maximum width 750 Info
  IH large images maximum height 550 Info
  IH watermark gravity Center Info
  
• I reuploaded my product images, only uploading ONE image for each.

I'm still having the following problems, which seem to be all linked:

• When uploading the 1 image, it does not save other versions of different sizes. So if I upload an image that is 500px x 500px, all three images show as that same size instead of the small, medium, and large size. The other store I have where this mod works, when I upload one image, it shows three different sizes.
• Watermarking is not working
• When right click on images, properties show images are being directed through image folders, not bmz_cache folder

Of course, you can't get into my admin to see this, but you can see the difference between the two websites I've installed this on:
THE PAGE THAT WORKS: http://theindigopath.com/buy/index.p...&products_id=7
THE PAGE THAT DOESN'T WORK:
http://theindigopath.com/buyart/inde...=index&cPath=1

When I installed this last time, I remember having to do something extra, but I got it working...I just don't remember what I did. I AM hosted on godaddy, which I know has caused issues with a couple other mods. So just in case that helps...there it is.

Hope this helps both of us get to the bottom of this.

[ScriptJunkie]

First, thanks for all the details!!

The reason your images aren't resized and watermarking doesn't work and image file paths don't lead back to the bmz cache folder is because IH3 isn't handling your images.

Generally, this means there is an installation or configuration error. However, looking at the steps you took and the settings you posted, it looks fine to me.

But, I would like someone with a more experienced eye to take a glance at the settings you posted, just to be sure.

The problem may be your host. This issue with godaddy negatively impacting Zen Cart (and some of it's addons) has been addressed in the IH2 support thread. You can see that post here.

The site that works with IH3 installed...is it also hosted on godaddy?

Let's wait for someone more experienced to chime in here before we deduce that it's a hosting company issue.

Okay, I restored my store to it's previous state. All the IH3 files were deleted. My image files contain no special characters. I've read through the filing naming procedures, and I follow those fine. I reread the Configuration & Usage sections; everything looks fine.

• All IH3 files were deleted when I restored my store. I made sure the bmz_cache was deleted, and I made sure my browser's cache was deleted before going back to the site.
• I deleted all the images from my products, too, just to be sure.
• I redownloaded the zip file from the Addons section of the Zen Cart Site
• I uploaded files from the 1_Install_Files folder, carefully following the path, after renaming the folders for my Admin and Template to match my own.
• I uploaded files from the 2_Required_Core_Edits, carefully following the path, after renaming the folders for my Admin and Template to match my own.
• I set the permissions on the image and bmz_cache folders
• I went into IH3 and clicked "Install Image Handler"
• I went into image settings and changed them to the following:
  Title Value Action
  Small Image Width 200
  Small Image Height Info
  Heading Image Width - Admin 57 Info
  Heading Image Height - Admin 40 Info
  Subcategory Image Width 200 Info
  Subcategory Image Height Info
  Calculate Image Size true Info
  Image Required true Info
  Image - Shopping Cart Status 1 Info
  Image - Shopping Cart Width 50 Info
  Image - Shopping Cart Height 40 Info
  Category Icon Image Width - Product Info Pages 200 Info
  Category Icon Image Height - Product Info Pages Info
  Top Subcategory Image Width 150 Info
  Top Subcategory Image Height 85 Info
  Product Info - Image Width 350 Info
  Product Info - Image Height 350 Info
  Product Info - Image Medium Suffix _MED Info
  Product Info - Image Large Suffix _LRG Info
  Product Info - Number of Additional Images per Row 3 Info
  Image - Product Listing Width 200 Info
  Image - Product Listing Height Info
  Image - Product New Listing Width 200 Info
  Image - Product New Listing Height Info
  Image - New Products Width 200 Info
  Image - New Products Height Info
  Image - Featured Products Width 200 Info
  Image - Featured Products Height Info
  Image - Product All Listing Width 200 Info
  Image - Product All Listing Height Info
  Product Image - No Image Status 1 Info
  Product Image - No Image picture no_picture.gif Info
  Image - Use Proportional Images on Products and Categories 1 Info
  IH resize images yes Info
  IH small images filetype no_change Info
  IH small images background 255:255:255 Info
  IH small images compression quality 85 Info
  IH small images watermark yes Info
  IH small images zoom on hover yes Info
  IH small images zoom on hover size Medium Info
  IH medium images filetype no_change Info
  IH medium images background 255:255:255 Info
  IH medium images compression quality 85 Info
  IH medium images watermark yes Info
  IH large images filetype no_change Info
  IH large images background 255:255:255 Info
  IH large images compression quality 85 Info
  IH large images watermark yes Info
  IH large images maximum width 750 Info
  IH large images maximum height 550 Info
  IH watermark gravity Center Info
  
• I reuploaded my product images, only uploading ONE image for each.

I'm still having the following problems, which seem to be all linked:

• When uploading the 1 image, it does not save other versions of different sizes. So if I upload an image that is 500px x 500px, all three images show as that same size instead of the small, medium, and large size. The other store I have where this mod works, when I upload one image, it shows three different sizes.
• Watermarking is not working
• When right click on images, properties show images are being directed through image folders, not bmz_cache folder

Of course, you can't get into my admin to see this, but you can see the difference between the two websites I've installed this on:
THE PAGE THAT WORKS: http://theindigopath.com/buy/index.p...&products_id=7
THE PAGE THAT DOESN'T WORK:
http://theindigopath.com/buyart/inde...=index&cPath=1

When I installed this last time, I remember having to do something extra, but I got it working...I just don't remember what I did. I AM hosted on godaddy, which I know has caused issues with a couple other mods. So just in case that helps...there it is.

Hope this helps both of us get to the bottom of this.

[gaius]

Thanks for taking a look. :)

Both are hosted on the exact same account on godaddy, actually. One account is just for my kids craft projects, and one is for my art. That's what's so weird about it. If this was happening the other way around (the image handling WORKING on the art site and NOT on the craft site) it wouldn't be a big deal.

Well, I do have two other options. I could copy all the files from the site that works(except for the config files that connect it to the db), but that's tricky and would take some time.

OR, I can manually watermark each image with Photoshop as I was doing when I was using nopCommerce before I switched to Zen Cart.

Just hoping to get this working, as it works so well on my other cart!!!

Here's to someone with experience having the answer!

[ScriptJunkie]

Hmmm....well my amateur tech support abilities guide me to say that if one site works on godaddy and the other does not, (while both are under the same account and server)...it's probably not a godaddy issue this time. On the other hand....I do know that godaddy can be touch and go. Maybe one site is "touch" and the other is "go"....if that's even possible.

Anyway, yes let's wait to see who else chimes in here, because maybe I missed something obvious in the settings. Not to mention....having to manually photoshop your images for watermarking sucks and it completely defeats one of the reasons for using IH3.

1. What other mods are installed? (I can't remember if you mentioned this in previous posts).
2. What FTP program did you use to upload your installation files?
3. Are you using a template from anywhere like template monster? Or is it a template from the ZC community?
4. This was a new install correct? Not an upgrade from a previous version of IH?
5. You're running one of the 1.39 versions of Zen Cart?

Thanks for taking a look. :)

Both are hosted on the exact same account on godaddy, actually. One account is just for my kids craft projects, and one is for my art. That's what's so weird about it. If this was happening the other way around (the image handling WORKING on the art site and NOT on the craft site) it wouldn't be a big deal.

Well, I do have two other options. I could copy all the files from the site that works(except for the config files that connect it to the db), but that's tricky and would take some time.

OR, I can manually watermark each image with Photoshop as I was doing when I was using nopCommerce before I switched to Zen Cart.

Just hoping to get this working, as it works so well on my other cart!!!

Here's to someone with experience having the answer!

[DarkAngel]

These are my settings to compare with yours:


Small Image Width 165
Small Image Height 165
Heading Image Width - Admin 57
Heading Image Height - Admin 0
Subcategory Image Width 160
Subcategory Image Height 160
Calculate Image Size true
Image Required true
Image - Shopping Cart Status 1
Image - Shopping Cart Width 50
Image - Shopping Cart Height 50
Category Icon Image Width - Product Pages
Category Icon Image Height - Product Pages 0
Top Subcategory Image Width
Top Subcategory Image Height 0
Product - Image Width 245
Product - Image Height 245
Product - Image Medium Suffix _MED
Product - Image Large Suffix _LRG
Product - Number of Additional Images per Row 5
Image - Product Listing Width 165
Image - Product Listing Height 165
Image - Product New Listing Width 165
Image - Product New Listing Height 165
Image - New Products Width 165
Image - New Products Height 165
Image - Featured Products Width 165
Image - Featured Products Height 165
Image - Product All Listing Width 165
Image - Product All Listing Height 165
Product Image - No Image Status 1
Product Image - No Image picture no_picture.gif
Image - Use Proportional Images on Products and Categories 1
IH resize images yes
IH small images filetype no_change
IH small images background 255:255:255
IH small images compression quality 85
IH small images watermark no
IH small images zoom on hover yes
IH small images zoom on hover size Medium
IH medium images filetype no_change
IH medium images background 255:255:255
IH medium images compression quality 85
IH medium images watermark yes
IH large images filetype no_change
IH large images background 255:255:255
IH large images compression quality 85
IH large images watermark yes
IH large images maximum width 750
IH large images maximum height 550
IH watermark gravity Center

as you can see yours and mine are set up almost the same way.

I did notice that on the one that works there is info for the light box in the pages source where on the non-working one there is no lightbox info at all.

on non working site did you remember to use the LB file instead of the IH3 file?

If it is a paid for theme then it may be the theme where you changed something to get it to work on the other site.

[dmagic]

please post the image size settings you have set

sorry but i'm not setting anything , it's automatic . what can i do for setting the new products ?