ozpost shipping module

[tpeck]

Hi. I realise the ozpost mod is not in any way responsible for the behaviour of the courier services it supports, but I feel a sense of responsibility myself since I was quite positive and vocal about the e-go.com.au online transport service a while back.

Mmm. It's a pity because everything was going very smoothly until we were given the option to register our credit card online (in my case Amex) to facilitate one-click payments. Soon after, I receive notification of excess debits charged to the card which are bizarre: their automatic weighing system reckons I sent goods weighing 1.5kg inside a 5kg box (obviously using lead as packaging), and again, a 29kg box instead of the maximum 13.5kg boxes I can ever produce.

Cuttting to the chase, no amount of proof is accepted by the company, who just ignore you when you offer it. I've gone back to Fastway.

If you do use e-go, I strongly suggest you don't register your card.

Cheers!

[jazzah]

Hi Rod, We have just noticed the following
Temporary Quote Error. Static rates currently apply (or try again later).
Server#1 Error: name lookup timed out
Server#2 Error: name lookup timed out:

is showing on the postage page of our site when checking out

and this is showing when I click on the ozpost module in admin. We are due for renewing our subscription, in fact just paid for an extra month to tide us over to pay for a year. Would that be affecting it?

cURL communication ERROR: name lookup timed out cURL communication ERROR: name lookup timed out Unable to connect to Ozpost servers

Thanks
Jazzah
Long time user!!

[jazzah]

All good now, I thought I had til tomorrow to renew, you were a day ahead! Thanks

[RodG]

Hi Rod, We have just noticed the following
Temporary Quote Error. Static rates currently apply (or try again later).
Server#1 Error: name lookup timed out
Server#2 Error: name lookup timed out:

This appears to be a DNS error. Very unusual. If you happen to be with Telstra try resetting your modem.

It could also be just a temporary glitch somewhere that should resolve itself within a few minutes.

Cheers
Rod

[RodG]

All good now, I thought I had til tomorrow to renew, you were a day ahead! Thanks

Oh, OK. I sent my prev reply before I saw this one.

Yes, you did have another day before your subscription expired, but even if it had expired our servers would NOT prevent your store from connecting to them. It is essential that our servers are accessible to all users regardless of subscription status, otherwise there wouldn't be the feedback to the store to inform what the problem is.

Cheers
Rod

[Mike_Dean]

Hi Rod,

I'm getting an error message appear at the top in the Zen Admin Window

"Unable to connect to Ozpost server"

I'm using 2.0.9.
Yes, its an older version, but as you may recall, I have heavily edited it for our use, thus I am hesitant to update, as its still (seems to be) working fine and producing correct rates.

I just renewed the subscription as it was due a month ago. I hadn't checked it for a while as I had not had any issues.

I don't recall getting a reminder. Are we supposed to get a reminder, or is the onus on us to check ?

Also one minor issue, the Remaining Days in Admin, states Read Only, but I can edit it. I changed to 365 the other day when I updated, and it's still showing 365 today.


Thanks,
Mike

[RodG]

I'm getting an error message appear at the top in the Zen Admin Window
"Unable to connect to Ozpost server"
I'm using 2.0.9.

It is hard determine a great deal from this error message, other than there is/was apparently a problem connecting to the server.

Yes, its an older version, but as you may recall, I have heavily edited it for our use, thus I am hesitant to update,

My memory doesn't extend to recalling what the edits were that you needed to make. I thought I'd been very good at implementing useful customisations into the core code.

as its still (seems to be) working fine and producing correct rates.

Curious. This is suggesting that whatever the cause, it is somewhat intermittent.

I don't recall getting a reminder. Are we supposed to get a reminder, or is the onus on us to check ?

Versions 2.1.0 and later will generate email remainders (from your own store). With older version the onus is on you to check (although when I have seen these coming up for renewal I have been manually sending reminders).

Also one minor issue, the Remaining Days in Admin, states Read Only, but I can edit it. I changed to 365 the other day when I updated, and it's still showing 365 today.

That field is editable, but the data will be updated/overwritten the next time the store connects to the server (while in the admin panel).

There have been a few DNS issues reported lately, so I suspect your problem may be related. If it hasn't resolved itself by now I would suggest that you try editing the main ozpost.php file, find the line
$this->SERVER = 'ozpost.net';

and change it to
$this->SERVER = 'svr1.ozpost.net';

A far better option would be to upgrade though, because the newer code will attempt to connect to svr2.ozpost.net if srv1.ozpost.net and ozpost.net fails to respond. (a near future release will be adding yet another server to this mix.

Anyway, if you could remind me of what your customisations entail I'll once again consider the possibility of incorporating them into the core code.

Cheers
Rod

[Mike_Dean]

Hi Rod,

I'll start of the process of upgrading to the later version, so that should fix that little error message up..

Regarding the customization..

I use Couriers please and have modded the Fastway details in the module to provide the quotes.

I spent quite a while looking at the Fastway prices to ensure that the quotes that the Mod returns are as close as possible to the charges that Couriers Please charge..

My results return "Registered Courier Service" as opposed to "Fastway XYZ..."

This also leaves me the option of sending goods direct from suppliers using their couriers..

[RodG]

My results return "Registered Courier Service" as opposed to "Fastway XYZ..."

This also leaves me the option of sending goods direct from suppliers using their couriers..

I plan to make this kind of change easier in a future release. Although it's currently not *difficult* to do, it does require editing of the main code, and ideally, this kind of thing is best performed via the language file(s).

If those are your only customizations we both have it easy :)

Cheers
Rod

[Mike_Dean]

If those are your only customizations we both have it easy :)

Cheers
Rod

Would you like me to email my edited file ?

Its from 2.2.2 (which I have working at the moment)