Mailbeez After Sales Modules

**mailbeez** · 25 Sep 2011, 06:37 PM

hi peter,

regarding 3:
I think it works, but the instructions might be confusing, please follow these steps:

go to your coupon admin (or click in mailbeez on "set up a coupon template")
set up a coupon as you like, enter in "COUPON CODE" (not name) e.g. "template_winback_2011"
save the coupon
go to mailbeez > winback advanced > step 1
click on edit, now you should see a drop-down only containing coupon templates
choose the coupon template of your choice

now you have set up a coupon template and assigned that in the mailbeez module.

does that work for you?

cheers
cord

**mailbeez** · 25 Sep 2011, 07:43 PM

regarding 1:
please download again - just replace review_advanced.php

This should do the trick?

cord

**mailbeez** · 25 Sep 2011, 08:10 PM

Originally Posted by PUREchocolatetruffle

Many thanks for your reply. The only thing I have changed in mailhive/common/template/email_html.tpl is to add my facebook and twitter addresses and then give my own logo the file name default_emailheader.gif. And no, email_html.tpl starts with nothing else but "<html>".

I tried to set "Override Zencart Email Template System" to false and this resultated in just one logo but also added some text. Please see the attached file.

What would be the best to do: try to get rid of this text or try to make "Override Zencart Email Template System" to work ?

Kim

hi kim,

thanks for sending the 1.3.8 file

includes/functions_email.php

I compared it with the recent 1.3.9 version and saw a lot of changes - and that the override setting won't work on 1.3.8.

I suggest you try to replace (make a copy of the original file!!!!)

includes/functions_email.php

with the files from the latest zencart release and try if your emails still work (storefront, admin & mailbeez emails).

If yes, I think it should be save to go this way, if not - restore your original file.

You might try to find a hack to make it compatible.

the important line is in Version 1.3.8

PHP Code:


$email_html = zen_build_html_email_from_template($module, $block);

which is in Version 1.3.9 like this:

PHP Code:


$email_html = (!is_array($block) && substr($block, 0, 6) == '<html>') ? $block : zen_build_html_email_from_template($module, $block);

so it looks if the content starts with a valid html tag and - if not - applies the zencart template system.

would be great if you share your findings with us!

regards
cord

**bodygear** · 26 Sep 2011, 03:18 AM

I am having issues with the emails sent to my customers. The top of the message say "template: mailhive/common/templates/email_txt.tpl" across the top when I send a test. It says that the test emails will be exactly what the customer sees.
I have no idea how to fix this.
Also in my settings I went through all of the drop down choices regarding which recipients are going to get the email but none of the customers came over from my cart. Regardless of which category I use, ie shipped, complete, new ect.
This is for the Winback module.
Any help would be appreciated. I dont have much script knowledge and the ZenCart-Templates.com techs that I use cant help me...

**mailbeez** · 26 Sep 2011, 08:40 AM

Re: Mailbeez After Sales Modules
I am having issues with the emails sent to my customers. The top of the message say "template: mailhive/common/templates/email_txt.tpl" across the top when I send a test. It says that the test emails will be exactly what the customer sees.
I have no idea how to fix this.

I recommend the tutorial http://www.mailbeez.com/documentatio...tting-started/

. All email content is taken from template (.tpl) files and the text line gives you the location of that file. Also I highly recommend you adopt the wordings, graphics etc to your business - the included files are just examples.

Also in my settings I went through all of the drop down choices regarding which recipients are going to get the email but none of the customers came over from my cart. Regardless of which category I use, ie shipped, complete, new ect.
This is for the Winback module.

MailBeez runs inside your Store, so it has direct access to your customerst. There is no need to import or synchronize anything.
If the module is not delivering any results, the reasons might be:

there are no matching customers for the settings
all emails have been sent, and "early check" is set to true
you have an unsupported config cache

1.: make sure you have customers matching your settings, e.g. if you set the winback time frame to start at 90 days and skip after 120 days, it will show customers who have placed there last order with the selected order status more than 90 days ago, but less then 120 days ago
2.: you can toggle this under mailbeez > configuration > mailhive
3.: check for unsupported config cache installed. You can do this with mailhive_info.php located in /extras of the Zip-archive (V2.5+) you can download from mailbeez.com. Please follow the instructions in readme.txt

hope this helps

cheers
cord

**dysfunctional** · 26 Sep 2011, 09:49 AM

Hi again cord, thank you for taking your time.

3
When running the module, the correct coupon seems to be sent out (the one I've created has the code starting with template_ and I've also been able to select it for this module)

But the wrong coupon code is listed within the module properties (please see attached screenshot). This seems to be of no danger as it's still the correct coupon that is being sent out. But could this be a bug, maybe?

2
Thank you, I knew of the simulation mode but I was to stupid to use it for this purpose :)

1
Thanks, I'll try!

Regards

**mailbeez** · 26 Sep 2011, 10:09 AM

hi peter,

3.: I can't replicate this.

Please double check:

your coupon CODE (not name!) starts with "template_"
in the dropdown it shows e.g. "The Nice Coupon (template_myCouponCode)
after saving the configuration it shows "template_coupon"

In the dropdown you see <coupon_name> (<coupon_code>), while in the area showing the current settings only <coupon_code> (should probably change this...!?)

try eventually to delete your old coupon "645de78d57", might be that there is something wrong with the coupon_id of this one

**dysfunctional** · 26 Sep 2011, 10:18 AM

Originally Posted by mailbeez

regarding 1:
please download again - just replace review_advanced.php

This should do the trick?

cord

I just tried this (just replaced it, nothing else) and I ran the simulation mode - still, no products are being shown... Any other ideas? :) Thanks.

**PUREchocolatetruffle** · 26 Sep 2011, 05:54 PM

Originally Posted by mailbeez

hi kim,

thanks for sending the 1.3.8 file

includes/functions_email.php

I compared it with the recent 1.3.9 version and saw a lot of changes - and that the override setting won't work on 1.3.8.

I suggest you try to replace (make a copy of the original file!!!!)

includes/functions_email.php

with the files from the latest zencart release and try if your emails still work (storefront, admin & mailbeez emails).

If yes, I think it should be save to go this way, if not - restore your original file.

You might try to find a hack to make it compatible.

the important line is in Version 1.3.8

PHP Code:


$email_html = zen_build_html_email_from_template($module, $block);

which is in Version 1.3.9 like this:

PHP Code:


$email_html = (!is_array($block) && substr($block, 0, 6) == '<html>') ? $block : zen_build_html_email_from_template($module, $block);

so it looks if the content starts with a valid html tag and - if not - applies the zencart template system.

would be great if you share your findings with us!

regards
cord

Hi Cord,

Thank you very much for your help. I upgraded the line the

includes/functions_email.php

according to your suggestion and now everything works as it should (with the "Override Zencart Email Template System" set to true.

Kim

**mailbeez** · 27 Sep 2011, 08:16 AM

Originally Posted by dysfunctional

I just tried this (just replaced it, nothing else) and I ran the simulation mode - still, no products are being shown... Any other ideas? :) Thanks.

hi peter,
sorry for the late reply, but the forum server was down.
Am still trying to understand why the list doesn't show for you.
please check:
* myDebug.log - anything there? (if yes, please send me an email)
* please double check you downloaded the latest version again from avangate and replaced the files
* Try to restore the original template in the template manager in case you broke the template variable inserting the product list (make first a copy of your changes. - if you like you can save them as a new template in the modules "email" directory e.g. "myTemplate_body_html_stepX.tpl" - it will then appear as "myTemplate" in the template selector)

cord

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