Image Handler 3 Support Thread (for ZC v1.3.9)

[DivaVocals]

Popping in from recovery briefly to throw in my three cents.. Sounds like a permissions issue and may have to do with not just the access permissions but the ownership of the folders.. Suggest Angel check in with the webhost to make sure that all is as it should be..

When i looked just now

1) Image Handler isn't handling those images they are all coming from the images folder
2) What happens if you delete the .htaccess folder from the /bmz_cache folder
3) I know you are fairly conversant with zencart, but you haven't mentioned it, so are there anything errors appearing in the /cache folder
4) So if i am reading you correctly Image handler is creating folders in the bmz_cache but not images, or where the subfolders already there?, if so try clearing everything except the keep file out of the /bmz_cache

[DarkAngel]

When i looked just now

1) Image Handler isn't handling those images they are all coming from the images folder
2) What happens if you delete the .htaccess folder from the /bmz_cache folder
3) I know you are fairly conversant with zencart, but you haven't mentioned it, so are there anything errors appearing in the /cache folder
4) So if i am reading you correctly Image handler is creating folders in the bmz_cache but not images, or where the subfolders already there?, if so try clearing everything except the keep file out of the /bmz_cache

That is what I was fearing too, that IH is not handling the images anymore.

I have deleted both images from admin then from server---actually going in and manually deleting all folders within bmz folder.

I have even gotten rid of the .htaccess and .keep files then deleted the entire bmz folder and reuploaded

Like I said I uninstalled it/files and all totally for over 48 hours then reinstalled it but to no avail...it is driving me nuts...or nuttier as the case may be

I forgot too---there are no errors in the cache folder either

[DarkAngel]

Popping in from recovery briefly to throw in my three cents.. Sounds like a permissions issue and may have to do with not just the access permissions but the ownership of the folders.. Suggest Angel check in with the webhost to make sure that all is as it should be..

permissions...aha...will check with host to see if anything changed cause she did have to reupload ALL images just before this started happening

even the watermar won't work and the priview images of ih3 are not sm, med and large either

[nigelt74]

permissions...aha...will check with host to see if anything changed cause she did have to reupload ALL images just before this started happening

even the watermar won't work and the priview images of ih3 are not sm, med and large either

Why did she have to re-upload all images, that doesn't make sense,
or, actually have tried creating a new product and uploading the image via zen-cart does it work?,
can you add additional images via image handler

If you have tried everything else then thats probably it.

Humour me here,

Delete the bmz_cache, now instead of uploading a new one, go to cpanel (or whatever the hosting panel is), and create a new one using your hosts file manager,

Now try IH.

The above has worked for me once, when everything else didn't.

It probably won't make a difference but worth a crack.

[DarkAngel]

Why did she have to re-upload all images, that doesn't make sense,
or, actually have tried creating a new product and uploading the image via zen-cart does it work?,
can you add additional images via image handler

it confused me too, she said she went in to replace an image with a new one and the mod had her upload all new ones...then it started happening with IH not working.

she said it had her upload all her images all over again so not sure if handler or owner malfunction at first...lol

have not tried creating a new product with image but will test...

tested with new item and new image and nope still not behaving right

If you have tried everything else then thats probably it.

Humour me here,

Delete the bmz_cache, now instead of uploading a new one, go to cpanel (or whatever the hosting panel is), and create a new one using your hosts file manager,

Now try IH.

The above has worked for me once, when everything else didn't.

It probably won't make a difference but worth a crack.

tried removing the bmz folder from myfiles in cpanel, then created a new folder which it set to chmod 755 and still no joy

this is so weird and I tried contacting her host but get a suspended page so no phone number to call them either

1quicksolution.com is host, have contacted her to see if she has their phone number somewhere...lol

@diva: sorry to hear you are in recovery...take it easy and slow and tke care of you above all else...hugs 2 u

[DarkAngel]

update---

still problem exists and no contact info for her host anywhere not even via c-panel

[ScriptJunkie]

update---

still problem exists and no contact info for her host anywhere not even via c-panel

I'm wondering if your customer's issue has something to do with the fact that when you visit the hosting company's website to find contact information, you are redirected to a page which informs you that the hosting company's own homepage of it's own website has been suspended.

Anyway, here's the hosting company's contact info, found from this source and this source:

1quicksolution.com contact
[email protected]
[email protected]
[email protected]

Webmaster:
[email protected]

Webmaster:
[email protected]


In other words, it sounds like an issue with the hosting company rather than with IH3. In particular, the part about IH3 asking her for all new images...that sounds like it might be a database corruption issue? Don't take my word for it though, I'm just guessing.

Hope this helps, good luck

[sofasurfer]

Just to verify...I upload an image to my file manager. This image is not changed in any way, but a copy is made in the specified size and with my watermark, and this image is saved in bmz_cache. Is this correct?

I see that the files in bmz_cache are not labeled with their original name. If I delete an original image which I had uploaded, will the corrosponding bmz_cach image be deleted?

This is getting so confusing.
I want to delete all images on my website without deleting the listings. I will then upload new images. So, if I delete all of my original uploaded images will the bmz_cache images then disappear or do I need to delete them manually? And do I delete everything in bmz_cache or is there stuff that needs to be saved.
And can you explain why the folders in bmz_cache are labeled as "0-9" and "a-f" and where is the rest of the alphabet?

Please don't be mad at me for all these stupid questions. I actually am making progress thanks to you all.

[nigelt74]

Just to verify...I upload an image to my file manager. This image is not changed in any way, but a copy is made in the specified size and with my watermark, and this image is saved in bmz_cache. Is this correct?

I see that the files in bmz_cache are not labeled with their original name. If I delete an original image which I had uploaded, will the corrosponding bmz_cach image be deleted?

This is getting so confusing.
I want to delete all images on my website without deleting the listings. I will then upload new images. So, if I delete all of my original uploaded images will the bmz_cache images then disappear or do I need to delete them manually? And do I delete everything in bmz_cache or is there stuff that needs to be saved.
And can you explain why the folders in bmz_cache are labeled as "0-9" and "a-f" and where is the rest of the alphabet?

Please don't be mad at me for all these stupid questions. I actually am making progress thanks to you all.

1) No original image is not changed in any way, a correctly resized copied version will be created in the bmz_cache
2) No the bmz_cache version isn't deleted when you delete the original image.
3) The easiest way to clear the bmz_cache is to go to
admin --> tools --> Image handler - and select clear image cache, and this will clear the bmz_cache
It will automatically recreate any required images when they are requested by the site

[nigelt74]

And can you explain why the folders in bmz_cache are labeled as "0-9" and "a-f" and where is the rest of the alphabet?

Please don't be mad at me for all these stupid questions. I actually am making progress thanks to you all.

hex or base 16