Recover Cart [Support Thread]

[DogTags]

Does the current download version of recover cart work okay with zen 139h ?

http://www.zen-cart.com/index.php?ma...roducts_id=100

Thanks

[econcepts]

Does the current download version of recover cart work okay with zen 139h ?

http://www.zen-cart.com/index.php?ma...roducts_id=100

Thanks

This should work with any version right now. It isn't really dependent on that.

[amandagov]

I am looking to see some actual Recover Cart implementations. Can anyone point me to a site that uses it? Before we launch head long into an integration, I would like to review with a client the end user experiece.

thanks,
\Amanda

[BlessIsaacola]

I am looking to see some actual Recover Cart implementations. Can anyone point me to a site that uses it? Before we launch head long into an integration, I would like to review with a client the end user experiece.

thanks,
\Amanda

We use it on our site and if you want to see how it works, you can create an account on our site, add something to your shopping cart and then abandon. You will get the same email our customers receive and that will give you a perspective from the customer's view. To see how things work from the business perspective, you will need to have Admin access (which of course will require you install in the mod).

Our current installation is out of the box but you can definitely configure the email that goes out to the customer (i.e. add coupon to motivate them or promote other aspects of your site).

[sham]

I just installed 3.1.0 on 1.3.9h the only item in the configuration>recover cart sales is ignore repeat customers.
Is that all that is supposes to be there?

[bonnit]

i use it on my gift site, no problems whatsoever

[sham]

I figured out my problem, I didn't get all of the sql file.

I have a couple questions:
my links show up in https
my site address shows as www . xyz.com/index..... can I make it just www . xyz .com?
Thank you

[econcepts]

I figured out my problem, I didn't get all of the sql file.

I have a couple questions:
my links show up in https
my site address shows as www . xyz.com/index..... can I make it just www . xyz .com?
Thank you

What links are you referring to? Are these in the emails that go out, the admin, on the site, or what? Let me know and I'll see if I can tell you if what you are looking to do is possible.

[envisionocity]

Peter,

Don't make any alterations at all to the script (SQL or not). If you use the SQL patch within the Zen admin it will automatically add the proper prefix to the needed areas upon install.

Try running the script from within the Zen Cart admin (and not phpMyAdmin). Copy and paste into there (do not upload and run.)

Also, what type of errors are you getting? That would help determine what may be the issue.

I'm having a similar issue to Peter. If I try to upload the SQL via Zen Cart, I get the following report:

1062 Duplicate entry 'RCS_BASE_DAYS' for key 'unq_config_key_zen'
in:
[INSERT INTO configuration (configuration_id, configuration_title, configuration_key, configuration_value, configuration_description, configuration_group_id, sort_order, last_modified, date_added, use_function, set_function) VALUES (NULL, 'Look back days', 'RCS_BASE_DAYS', '30', 'Number of days to look back from today for abandoned cards.', @configuration_group_id, 10, NULL, NOW(), NULL, NULL), (NULL, 'Sales Results Report days', 'RCS_REPORT_DAYS', '90', 'Number of days the sales results report takes into account. The more days the longer the SQL queries!.', @configuration_group_id, 15, NULL, NOW(), NULL, NULL), (NULL, 'E-Mail time to live', 'RCS_EMAIL_TTL', '90', 'Number of days to give for emails before they no longer show as being sent', @configuration_group_id, 20, NULL, NOW(), NULL, NULL), (NULL, 'Friendly E-Mails', 'RCS_EMAIL_FRIENDLY', 'true', 'If true then the customer\'s name will be used in the greeting. If false then a generic greeting will be used.', @configuration_group_id, 30, NULL, NOW(), NULL, 'zen_cfg_select_option(array(\'true\', \'false\'),'), (NULL, 'Show Attributes', 'RCS_SHOW_ATTRIBUTES', 'false', 'Controls display of item attributes.

Some sites have attributes for their items.

Set this to true if yours does and you want to show them, otherwise set to false.', @configuration_group_id, 40, NULL, NOW(), NULL, 'zen_cfg_select_option(array(\'true\', \'false\'),'), (NULL, 'Ignore Customers with Sessions', 'RCS_CHECK_SESSIONS', 'false', 'If you want the tool to ignore customers with an active session (ie, probably still shopping) set this to true.

Setting this to false will operate in the default manner of ignoring session data & using less resources', @configuration_group_id, 40, NULL, NOW(), NULL, 'zen_cfg_select_option(array(\'true\', \'false\'),'), (NULL, 'Ignore Repeat Customers', 'RCS_CHECK_REPEAT', 'false', 'Setting this to true will cause recover cart sales to ignore abandoned carts by repeat customers', @configuration_group_id, 45, NULL, NOW(), NULL, 'zen_cfg_select_option(array(\'true\', \'false\'),'), (NULL, 'Current Customer Color', 'RCS_CURCUST_COLOR', '0000FF', 'Color for the word/phrase used to notate a current customer

A current customer is someone who has purchased items from your store in the past.', @configuration_group_id, 50, NULL, NOW(), NULL, NULL), (NULL, 'Uncontacted hilight color', 'RCS_UNCONTACTED_COLOR', '80FFFF', 'Row highlight color for uncontacted customers.

An uncontacted customer is one that you have not used this tool to send an email to before.', @configuration_group_id, 60, NULL, NOW(), NULL, NULL), (NULL, 'Contacted hilight color', 'RCS_CONTACTED_COLOR', 'FF9FA2', 'Row highlight color for contacted customers.

An contacted customer is one that you have used this tool to send an email to before.', @configuration_group_id, 70, NULL, NOW(), NULL, NULL), (NULL, 'Matching Order Hilight', 'RCS_MATCHED_ORDER_COLOR', '9FFF22', 'Row highlight color for entrees that may have a matching order.

An entry will be marked with this color if an order contains one or more of an item in the abandoned cart and matches either the cart\'s customer email address or database ID.', @configuration_group_id, 72, NULL, NOW(), NULL, NULL), (NULL, 'Skip Carts w/Matched Orders', 'RCS_SKIP_MATCHED_CARTS', 'true', 'To ignore carts with an a matching order set this to true.

Setting this to false will cause entries with a matching order to show, along with the matching order\'s status.

See documentation for details.', @configuration_group_id, 80, NULL, NOW(), NULL, 'zen_cfg_select_option(array(\'true\', \'false\'),'), (NULL, 'Lowest Pending sales status', 'RCS_PENDING_SALE_STATUS', '1', 'The highest value that an order can have and still be considered pending. Any value higher than this will be considered by RCS as sale which completed.

See documentation for details.', @configuration_group_id, 85, NULL, NOW(), 'zen_get_order_status_name', 'zen_cfg_pull_down_order_statuses('), (NULL, 'Report Even Row Style', 'RCS_REPORT_EVEN_STYLE', 'dataTableRow', 'Style for even rows in results report. Typical options are dataTableRow and attributes-even.', @configuration_group_id, 90, NULL, NOW(), NULL, NULL), (NULL, 'Report Odd Row Style', 'RCS_REPORT_ODD_STYLE', '', 'Style for odd rows in results report. Typical options are NULL (ie, no entry) and attributes-odd.', @configuration_group_id, 92, NULL, NOW(), NULL, NULL), (NULL, 'E-Mail Copies to', 'RCS_EMAIL_COPIES_TO', '', 'If you want copies of emails that are sent to customers by this contribution, enter the email address here. If empty no copies are sent', @configuration_group_id, 35, NULL, NOW(), NULL, NULL), (NULL, 'Autocheck \'safe\' carts to email', 'RCS_AUTO_CHECK', 'true', 'To check entries which are most likely safe to email (ie, not existing customers, not previously emailed, etc.) set this to true.

Setting this to false will leave all entries unchecked (you will have to check each entry you want to send an email for).', @configuration_group_id, 82, NULL, NOW(), NULL, 'zen_cfg_select_option(array(\'true\', \'false\'),'), (NULL, 'Match orders from any date', 'RCS_CARTS_MATCH_ALL_DATES', 'true', 'If true then any order found with a matching item will be considered a matched order.

If false only orders placed after the abandoned cart are considered.', @configuration_group_id, 84, NULL, NOW(), NULL, 'zen_cfg_select_option(array(\'true\', \'false\'),');]
If you were entering information, press the BACK button in your browser and re-check the information you had entered to be sure you left no blank fields.

However, if I upload the SQL directly through MyPHPAdmin, everything seems to get installed correctly, but I, too, get absolutely nothing in Admin-->Configuration-->Recover Cart Sales (the options are blank)

I am using the latest version of Zen Cart (v1.3.9h) and the latest version of the RCS module (v3.1.0).

Any and all help/suggestions will be appreciated.

[sham]

What links are you referring to? Are these in the emails that go out, the admin, on the site, or what? Let me know and I'll see if I can tell you if what you are looking to do is possible.

The links in the emails that go out are https://
I found an earlier post about changing the .xyz. com/index....
took a while but I got that figured out.
How would I go about adding a coupon code similar to the out going email shown in post 374?

I'm having a similar issue to Peter. If I try to upload the SQL via Zen Cart, I get the following report:

I had trouble coping the SQL file when I opened in zen-cart I could not see or copy the entire file. I open using winmerge copied and installed and then got Admin-->Configuration-->Recover Cart Sales options.