Image Handler 3 Support Thread (for ZC v1.3.9)

[Chargin]

There was really no "This is the fix"
There were several general ideas but none of what I read was any help.
I had a good look for a solution via google and thread searching.

This has been reported many times in this thread.. Did you look at the commonly suggested fixes/remedies??

[DivaVocals]

There was really no "This is the fix"
There were several general ideas but none of what I read was any help.
I had a good look for a solution via google and thread searching.

There is no fix but there are suggestions for some of the common causes for this error.. You will need to provide A LOT more details in order to run down why you are getting the error.. Otherwise no one can really help you.. Half of the reason why this error has no real fix is because we've not been able to replicate the issue.. So there are some USUAL causes (several actually) that have been posted.. Have you tried those suggested remedies?? You say none was of any help, and have proved no additional details on how none of these remedies applies to you..

[Chargin]

There is no fix but there are suggestions for some of the common causes for this error.. You will need to provide A LOT more details in order to run down why you are getting the error.. Otherwise no one can really help you.. Half of the reason why this error has no real fix is because we've not been able to replicate the issue.. So there are some USUAL causes (several actually) that have been posted.. Have you tried those suggested remedies?? You say none was of any help, and have proved no additional details on how none of these remedies applies to you..

Ok Im getting somewhere. I went back and had another look at some of the other posts and I saw-
"Putting images in the large/medium folders turns off IH for those images."
I made a new test product and added a base image, then used IH3 to add a second image. It did actually upload the image, but it put it into the /images/large/ folder. Is that normal activity? Anyway, the image doesnt display, in IH3 OR on the website.
Simply moving the image from /large to /images was enough to show the extra image in IH3 and on the website correctly.

Does that give us something to go on? I still got the error, on upload, but the image was uploaded, although perhaps into the wrong folder? Ive been playing around and I may have changed a folder permission or ownership or something for it now to be uploading, maybe I didnt look in the "large" folder before I dont know.

I really appreciate your help BTW.

[DivaVocals]

Don't take this wrong, but NOPE.. that doesn't help..

Please go to the troubleshooting section of the IH3 readme or the first page of this support thread.. You need to help us help you.. So start there with the troubleshooting suggestions, and then follow the suggestions for posting the information we ask EVERYONE to post when asking for help.. Otherwise we will waste an awful lot of time GUESSING what might be wrong with your IH3 install..

Ok Im getting somewhere. I went back and had another look at some of the other posts and I saw-
"Putting images in the large/medium folders turns off IH for those images."
I made a new test product and added a base image, then used IH3 to add a second image. It did actually upload the image, but it put it into the /images/large/ folder. Is that normal activity? Anyway, the image doesnt display, in IH3 OR on the website.
Simply moving the image from /large to /images was enough to show the extra image in IH3 and on the website correctly.

Does that give us something to go on? I still got the error, on upload, but the image was uploaded, although perhaps into the wrong folder? Ive been playing around and I may have changed a folder permission or ownership or something for it now to be uploading, maybe I didnt look in the "large" folder before I dont know.

I really appreciate your help BTW.

[Chargin]

OK Ive basically just redone the install. Ive double checked every single file. They are all there.

Some basics-

extension is .jpg
no spaces in name
no strange characters in the name
Folders all have 777 permissions
Manual upload with _01 to /images displays in IH3 and on the website
PHP Version 5.2.9
Image Handler3 v3.0 for v1.3.x
ZC is 1.3.9h
magiczoomplus mod
Easypopulate mod
Paramita v1.1 admin theme
Site is on a subdomain


I cant see anything else on page one that I can relate here about my problem?


Deleting the /images/large folder and uploading an additional image via IH3 will recreate that folder and upload the image into it with the _LRG extension. I take it now this is correct behavior. These images however, dont display on the website or in IH3.

Don't take this wrong, but NOPE.. that doesn't help..

Please go to the troubleshooting section of the IH3 readme or the first page of this support thread.. You need to help us help you.. So start there with the troubleshooting suggestions, and then follow the suggestions for posting the information we ask EVERYONE to post when asking for help.. Otherwise we will waste an awful lot of time GUESSING what might be wrong with your IH3 install..

[DivaVocals]

**sigh**

[FONT=Tahoma]Please provide as MUCH information as possible including:
[/FONT]

• [FONT=Tahoma]The version of Zen Cart you are running[/FONT]
• [FONT=Tahoma]The version of Image Handler 3 you are running (you can see this by going to “Admin > Tools > Image Handler3” – the version is displayed in the upper left hand side)[/FONT]
• [FONT=Tahoma]Any other add-ons you may have also installed[/FONT]
• [FONT=Tahoma]Hosting/server information (PHP versions, mySQL versions, hosting provider etc)[/FONT]
• [FONT=Tahoma]The EXACT error/issue you are experiencing [/FONT]
• [FONT=Tahoma]AND if you're REALLY detail oriented, tell us the install sequence/method you used to install Image Handler 3.[/FONT]
• [FONT=Tahoma]Post a link (not a screen print) to a specific product/product listing page where the issue you are experiencing can be seen (Please DO NOT make folks fish through your site looking for an example of your issue)
  
  AND this last point is important.. The volunteers who help here need to SEE what you see LIVE. A screenprint really isn’t good enough.[/FONT]

Also are you uploading a "default" image first?? In addition to other remedies already posted here, if you are uploading a new image to the large or medium image and NOT the default first, you could get this error. You must upload the default image when uploading new images.. If you wish to upload a different medium or large image you can do so after uploading the default image..

OK Ive basically just redone the install. Ive double checked every single file. They are all there.

Some basics-

extension is .jpg
no spaces in name
no strange characters in the name
Folders all have 777 permissions
Manual upload with _01 to /images displays in IH3 and on the website
PHP Version 5.2.9
Image Handler3 v3.0 for v1.3.x
ZC is 1.3.9h
magiczoomplus mod
Easypopulate mod
Paramita v1.1 admin theme
Site is on a subdomain


I cant see anything else on page one that I can relate here about my problem?


Deleting the /images/large folder and uploading an additional image via IH3 will recreate that folder and upload the image into it with the _LRG extension. I take it now this is correct behavior. These images however, dont display on the website or in IH3.

[Chargin]

Ok Ive always used the image system on the new product page to add the first image.
Ive just created a new product, without first adding that image from there. I then added the image via IH3 and it worked perfectly.
Now Im thinking I may be using IH3 wrong...?
Im having this issue trying to add additional images to a product. Ive used the "large" image link to do this, because I thought I was adding another large image.

EDIT!! Ive just tried using the default image option and it worked perfectly for adding a second image.

Forgive me but I thought that option surely must be for replacing the base image..
Turns out "default" also means add a new image. Is this explained in the usage file? I dont think it is?
I sort of see the logic now, default just refers to the state of the image, whether its the base image or the 10th.

So it was just the nut behind the wheel all along.

There are no instructions for adding extra images to a product though I think, that would make this sort of issue clear.

[niccol]

Chuckles to self. Done that myself even though I should know better. It actually is not a flaw in IH as such.

Here's the thing. In Zen Cart the 'default' image is the small image. To me that is counter-intuitive, but there you go. If no large and medium are supplied then the small image is used. But, hey, it might actually be big because it is the only image. But it is still saved in the same place as small images. If there isn't a small/default image specified then Zen Cart and Image Handler won't know what image applies to what product and won't be able to use 'large' or 'medium' versions. The 'small' image is the one that the system uses to 'identify' the other images.

As I say, this to me is counter-intuitive but it is just the way it is.

[DivaVocals]

Ok Ive always used the image system on the new product page to add the first image.
Ive just created a new product, without first adding that image from there. I then added the image via IH3 and it worked perfectly.
Now Im thinking I may be using IH3 wrong...?
Im having this issue trying to add additional images to a product. Ive used the "large" image link to do this, because I thought I was adding another large image.

It IS adding another large image, but there has to be a "base" (AKA "default") image already there to begin with for it to work correctly. IH will create the small, medium, and large images based on this default image which is why you upload the largest image as your default. IF you want a different image for the large and medium images, then you upload these images AFTER you upload the base image. and niccol is right... this isn't IH that does this.. This is default ZEN CART image management behavior which IH does not try to modify, but it instead works WITH this default behavior..

BTW, we could have cleared this up sooner if you had posted the STEP BY STEP details of how you uploaded these images versus a summary of what you did.. Can't troubleshoot problems that we can't reproduce, and we can't reproduce issues with general high level steps.

"I uploaded a large image and got an error"

vs

"I took the following steps:
1. clicked on the new image button
2. I clicked the large image upload
3. I browsed my computer for an image and selected it
4. I clicked save
5. I got the following error..."

The second one would have allowed us to see what you see.. Make sense??

Forgive me but I thought that option surely must be for replacing the base image..
Turns out "default" also means add a new image. Is this explained in the usage file? I dont think it is?
I sort of see the logic now, default just refers to the state of the image, whether its the base image or the 10th.

So it was just the nut behind the wheel all along.

There are no instructions for adding extra images to a product though I think, that would make this sort of issue clear.

Perhaps the readme doesn't provide details on this process, but the interface does have this text:

Default image file
A default image must be defined. The default image is assumed to be the smallest when medium or large images are entered.

[tharrison]

In order to save time and space on our website server, we are wanting to use product images from another dedicated server. However, ZenCart doesn't take an image URL. It wants you to upload all images. Can this mod handle image URLs instead of having to upload them? If not, is there such a mod? Thanks in advance.