CHeckout Page Special Characters cause HTTP 500 Server error

[lat9]

Do you have any log files in your /cache folder? If so, those might provide a clue as to what's going on ...

[split63]

Do you have any log files in your /cache folder? If so, those might provide a clue as to what's going on ...

I don't know if its related, but the log file only had this:

[09-Apr-2012 01:15:02] PHP Fatal error: Call to a member function RecordCount() on a non-object in /home/content/44/4963044/html/ZC/includes/modules/mistik/create_account.php on line 391

[split63]

Line 391 has the following:

   } else if ( preg_match('/POBOX/si', $street_address) ) {

      $error = true;

      $messageStack->add('create_account', PO_BOX_ERROR);

The last line is line 391

and is part of a section called
// BEGIN PO Box Ban 1/1

[s.p.kannan]

Got the same issue at one of our website.
The issue was with the special characters in the product title... there are brackets, double quotes etc ( ) ' '' in the title...
Removed those... the issue was fixed... :)

Thanks

[split63]

All of our product titles are just simple text. We still get this error from time to time with no idea what the issue is.

[split63]

Looking in our logs, we found errors affecting our FedEx Web Services plug in. The errors were related to UTF-8
For example, "Encoding: string 'S\xfc...' is not a valid utf-8 string in...."

Though there are no specific log entries, I'm told that this UTF-8 issue is the source of the occasional Server 500 error as well.
Zen V1.5 now uses UTF-8, but only for new installs.
So how would I go about supporting UTF-8? Are there any issues with changing to UTF-8? For example, will I just then receive errors that strings are not valid for....?

Thanks,