Reward Points Module for ZC v13x

[swamyg1]

My reward points are not subtracting after a customer cancels an order. They are stuck as pending and I have to manually subtract them from each refunded and cancelled order... I read earlier in this thread that they should subtract automatically after a cancel or refund.

Any idea what might be wrong here?

[countrycharm]

My reward points are not subtracting after a customer cancels an order. They are stuck as pending and I have to manually subtract them from each refunded and cancelled order... I read earlier in this thread that they should subtract automatically after a cancel or refund.

Any idea what might be wrong here?

I will answer this later.

[countrycharm]

My reward points are not subtracting after a customer cancels an order. They are stuck as pending and I have to manually subtract them from each refunded and cancelled order... I read earlier in this thread that they should subtract automatically after a cancel or refund.

Any idea what might be wrong here?

If your customer cancels an order the Reward Points will not move from pending. You will have to manually remove them. If you change the status of and order they will be move from pending to earn unless you have setup the Reward Point Status Track under configuration to get the module to run like you want. Bottom line you will have to remove them manually. Hem the author said they would remove if still pending but I never seen that happen.