Quote Originally Posted by countrycharm View Post
This is how Reward Points suppose to work out of the box. I don't use Shipworks so I can't help you there. I guess you can hire someone to get it to work with Shipworks. No plans in the near future to make it work with Reward Points.
It's not just Shipworks that is doing this. We are having an issue with the Paymate module as well. The orders return fine & update from "Pending" to "Delivered" however the Reward points are not updating & stay in Pending.

We run a download based store, so the more automated the better as we are wanting to focus more on customer service & support than manually updating orders all day.

2: I have noticed that the rewards points either round up, or down and that they only are able to be cashed in $5 amounts. So, I earnt 25 points, I received 50 points, my new total is now 1275 points, however I can only cash out at $10 not $12.75. Is this a built in feature, or is this something we have overlooked in the setup?

I would also like to see in the future a reward point history that the customers can view in their account. We are offering a promotion to earn reward points, I wouldn't feel right about it if we couldn't notify the customer or have them at least see an account history.

The points system is a good system.

Cheers.

IRIS - Karen
www.irissimulations.com/cart