Reward Points Module for ZC v13x

[iris - karen]

This is how Reward Points suppose to work out of the box. I don't use Shipworks so I can't help you there. I guess you can hire someone to get it to work with Shipworks. No plans in the near future to make it work with Reward Points.

It's not just Shipworks that is doing this. We are having an issue with the Paymate module as well. The orders return fine & update from "Pending" to "Delivered" however the Reward points are not updating & stay in Pending.

We run a download based store, so the more automated the better as we are wanting to focus more on customer service & support than manually updating orders all day.

2: I have noticed that the rewards points either round up, or down and that they only are able to be cashed in $5 amounts. So, I earnt 25 points, I received 50 points, my new total is now 1275 points, however I can only cash out at $10 not $12.75. Is this a built in feature, or is this something we have overlooked in the setup?

I would also like to see in the future a reward point history that the customers can view in their account. We are offering a promotion to earn reward points, I wouldn't feel right about it if we couldn't notify the customer or have them at least see an account history.

The points system is a good system.

Cheers.

IRIS - Karen
www.irissimulations.com/cart

[countrycharm]

It's not just Shipworks that is doing this. We are having an issue with the Paymate module as well. The orders return fine & update from "Pending" to "Delivered" however the Reward points are not updating & stay in Pending.

We run a download based store, so the more automated the better as we are wanting to focus more on customer service & support than manually updating orders all day.

2: I have noticed that the rewards points either round up, or down and that they only are able to be cashed in $5 amounts. So, I earnt 25 points, I received 50 points, my new total is now 1275 points, however I can only cash out at $10 not $12.75. Is this a built in feature, or is this something we have overlooked in the setup?

I would also like to see in the future a reward point history that the customers can view in their account. We are offering a promotion to earn reward points, I wouldn't feel right about it if we couldn't notify the customer or have them at least see an account history.

The points system is a good system.

Cheers.

IRIS - Karen
www.irissimulations.com/cart

It's not just Shipworks that is doing this. We are having an issue with the Paymate module as well. The orders return fine & update from "Pending" to "Delivered" however the Reward points are not updating & stay in Pending.

Go to your admim/configuration/Reward Points, set the Reward Point Status Track to advance,
and tick the Delivered: box to earned and see what happens. You have to play with different combination to see what will work and what doesn't work for you.

2: I have noticed that the rewards points either round up, or down and that they only are able to be cashed in $5 amounts. So, I earnt 25 points, I received 50 points, my new total is now 1275 points, however I can only cash out at $10 not $12.75. Is this a built in feature, or is this something we have overlooked in the setup?

go to your admim/configuration/Reward Points, and set the Reward Point Redeem Minimum, and the Reward Point Redeem Maximum of earned points that can be redeemed against a single order.

Go to Modules/order total Reward Points set the Point Redeem Method.
Select how the customer redeems their points:
Automatic will select all Reward Points earned by the customer.
Manual will allow the customer to enter a number of points to redeem.
In both cases the total number allowed to redeem is capped by the order total and the 'Reward Point Redeem Maximum' configuration setting.

I would also like to see in the future a reward point history that the customers can view in their account. We are offering a promotion to earn reward points, I wouldn't feel right about it if we couldn't notify the customer or have them at least see an account history.

The customer has that feature now. Every order they purchase they can see it from there account. It shows the Reward Point history of how many Reward Points they earned with each order they purchase.

[iris - karen]

go to your admim/configuration/Reward Points, and set the Reward Point Redeem Minimum, and the Reward Point Redeem Maximum of earned points that can be redeemed against a single order.

Cheers Worked

Go to Modules/order total Reward Points set the Point Redeem Method.
Select how the customer redeems their points:
Automatic will select all Reward Points earned by the customer.
Manual will allow the customer to enter a number of points to redeem.
In both cases the total number allowed to redeem is capped by the order total and the 'Reward Point Redeem Maximum' configuration setting.

I like it! Works great - +1 cookie!

The customer has that feature now. Every order they purchase they can see it from there account. It shows the Reward Point history of how many Reward Points they earned with each order they purchase.

But there's no summary page or a way to show if an admin has added to their account. Is there a way to get the mod to do it? Like a banking statement?

I'm still having issues with the manual/automatic settings nothing seems to work. We're moving servers next week, i'll try a fresh installation and put through some fake orders and see if it was a conflict somewhere.

Thanks for your help!
~K

[countrycharm]

Cheers Worked


I like it! Works great - +1 cookie!



But there's no summary page or a way to show if an admin has added to their account. Is there a way to get the mod to do it? Like a banking statement?

I'm still having issues with the manual/automatic settings nothing seems to work. We're moving servers next week, i'll try a fresh installation and put through some fake orders and see if it was a conflict somewhere.

Thanks for your help!
~K

But there's no summary page or a way to show if an admin has added to their account. Is there a way to get the mod to do it? Like a banking statement?

When you add Reward Points to one of your customers accounts send them and email letting them know. There is no plan of creating additional summary page for that. You could always hire someone to do it for you if you need that feature.

I'm still having issues with the manual/automatic settings nothing seems to work. We're moving servers next week, i'll try a fresh installation and put through some fake orders and see if it was a conflict somewhere.

Yes I would try it out on a clean install to see if it will work for you. I always install modules on a test site to get them to work like I want them to before I install them to a live site, that way you know always know if they will work or not.

[SoEl05]

I see no way for customer to redeem their points earned.

Please could someone help me? I am using 2 payment methods (PayPal and FreeCharge) there is no place to input points if a customer wishes to use them.

Everything else is perfect!

[SoEl05]

I see no way for customer to redeem their points earned.

Please could someone help me? I am using 2 payment methods (PayPal and FreeCharge) there is no place to input points if a customer wishes to use them.

Everything else is perfect!

Okay I figured it out, it was simple oversight but will leave my fix for anyone with similar issue.

1st I double checked all files installed. Then I went to Admin --> Modules ---> Order Total.

I needed to turn on Reward Points. I then set this to manual. Problem solved!

I would like to re-write the wording shown in the box on the checkout page so if anyone knows which file I need to change I would sure appreciate it!!