Incorrect Tax, Shipping and shipping address getting to PayPal

[rick2210]

Let me bring you up to date on what I have found:

PROBLEM !:

Add a product to the cart.
Goes to "Your Shopping Cart Contents" page
Click on "Check out with PayPal" button
Goes to PayPal but does not pass shipping charge

With the PayPal button on the "Your Shopping Contents Page" you are supposed to be able to click on PayPal and it is supposed to pick the lowest shipping charge or just pick up the charge if you only have one shipping method. This does not work as it is supposed to. No shipping charges are passed to PayPal.

--------------------------------------------------------------------------------------
PROBLEM 2:

PayPal processes Sales Tax & shipping charges incorrectly. This appears to be a PayPal problem that they have not addressed.

--------------------------------------------------------------------------------------
PROBLEM 3:

The address changing was a result of my having a different address in the sandbox PayPal account than I had in the shopping cart. PayPal used the address it has and since it was in CA and not in FL, the tax was dropped. I have gotten this correctd in the sandbox and it works correctly and the confirmation email has the correcty information.

An intersting note here is that even though the initial entry screen in PayPal does not handle the tax & shipping correctly, they are correct on the confirmation email.

[stevesh]

Let me bring you up to date on what I have found:

PROBLEM !:

Add a product to the cart.
Goes to "Your Shopping Cart Contents" page
Click on "Check out with PayPal" button
Goes to PayPal but does not pass shipping charge

With the PayPal button on the "Your Shopping Contents Page" you are supposed to be able to click on PayPal and it is supposed to pick the lowest shipping charge or just pick up the charge if you only have one shipping method. This does not work as it is supposed to. No shipping charges are passed to PayPal.

If the customer hasn't created an account or logged in before clicking on the Paypal button on the shopping cart page, Zencart has no way of knowing what the shipping charges should be since it doesn't know the customer's address until he/she provides that information to Paypal.

Discussion here:

http://www.zen-cart.com/showthread.p...press-checkout

[rick2210]

If the customer hasn't created an account or logged in before clicking on the Paypal button on the shopping cart page, Zencart has no way of knowing what the shipping charges should be since it doesn't know the customer's address until he/she provides that information to Paypal.

Discussion here:

http://www.zen-cart.com/showthread.p...press-checkout

This is not the case here. A customer account was created in ZenCart and logged on before clicking the PayPal button. In my installation, after removing the PalPal selection from the "Your Shopping Cart Contents" page you can't finish the check out process without logging in to an existing account or creating an account.

[DrByte]

PROBLEM 1

PROBLEM 2

PROBLEM 3

Problem 1, as stevesh has accurately stated, is basically by design. It's not a bug. It's merely a result of the fact that the store can't assess shipping or taxes without first knowing the customer's address.
You can turn off that PayPal shortcut button from the shopping cart if this limitation is something that your particular customers can't comprehend. You mentioned this yourself in one of your posts. By doing that they will be forced to login first, providing the necessary address info, and thus when they do get to the PayPal screen the shipping/taxes will be included.

Problem 2 - this is not a bug. It's by design as far as PayPal is concerned. You're certainly welcome to lobby PayPal's development team to re-architect how they handle shipping taxes.

Problem 3 is, as you say, a non-issue.

[rick2210]

Problem 1, as stevesh has accurately stated, is basically by design. It's not a bug. It's merely a result of the fact that the store can't assess shipping or taxes without first knowing the customer's address.

The store does not assess shipping or taxes without knowing the customer's address. You have to log in or create an accoutn before it does so. Taxes and shipping are correct at this point. They are incorrect on the first screen when entering PayPal. Fail to understand how PayPal thinks this is correct. Tax and shipping are returned to the correct values in the confirmation email.

[DrByte]

We can't answer questions about PayPal's decisions about how their systems are designed. Zen Cart simply follows the rules they present so that the transactions can be made and sales completed.
The net end result is the same for the customer and for you.