Hello thank you for getting back to me
Did you install the template personally > Yes
Did you edit any files before or after installing the template > NO
Hello thank you for getting back to me
Did you install the template personally > Yes
Did you edit any files before or after installing the template > NO
Did you upload via ftp?
Start by downloading all your hosted files to your PC. Then compare the files from a freshly downloaded copy of your template to the store files you have downloaded. Look for missing files or even part files in your store. A great took is beyond compare, it'll save you alot of searching through your folders, there's a trial version too.
PS you REALLY need to upgrade your ZC version too, 1.3.9h or 1.5 if your mods are compatible. Your version is very unsecure. Fix the current issue first though then make it your next priority.