Image Handler 4 (for v1.5.x) Support Thread

[Feznizzle]

Hello All!

I had a problem with the Uninstaller, similar to one that has already been solved here, but if the actual solution got posted I could not find it.

Here is the problem:
http://www.zen-cart.com/showthread.p...34#post1118334

And here is evidence of a solution:
http://www.zen-cart.com/showthread.p...37#post1118837

There is talk of mysterious files that got sent, but I was hoping Nicol is still out there so she could explain the solution in a way that I could replicate?

Anyway, here is why I was trying to Uninstall. Maybe a solution to this would be better:
I staged a client's site (ZC 1.5) on one server, then moved it to another. I installed the latest IH4 on the staging site, it appears to be working fine.

After moving to the new server, I added a ton of goodies (Ceon URI, Zen Lightbox, EZ Pages Meta, etc), but nothing, save Lightbox, that should have interfered (I used the IH friendly file for Lightbox).

Somewhere along the line IH quit working. I discovered while testing lightbox by adding a new product with 5 or 6 big images (I figured IH would resize).

I have now spent hours reading and rereading install procedures, trying to find common files and combing the forum.

Eventually I decided it must be something unique to the site that occurs during the magic installation. So I tried to uninstall then reinstall. Upon clicking IH Uninstall, I received almost the exact same message Gruntre69 received (see above link): rollback not completed, files not deleted.

I am desperate! This prob is my own creation, not IH. I just love this mod and want to get it working. Please don't flame me if it is something simple!

If anyone wants the URL, please pm me.

Thanks,
Mike

[DivaVocals]

Just manually remove the IH4 files, re-load IH4 and run the auto-installer.. I'm getting ready to do just that for a site I inherited from another designer because I really don't have the time or interest in knowing what went wrong. I know that re-doing the install will fix it.. I am suggesting the same for you..

Hello All!

I had a problem with the Uninstaller, similar to one that has already been solved here, but if the actual solution got posted I could not find it.

Here is the problem:
http://www.zen-cart.com/showthread.p...34#post1118334

And here is evidence of a solution:
http://www.zen-cart.com/showthread.p...37#post1118837

There is talk of mysterious files that got sent, but I was hoping Nicol is still out there so she could explain the solution in a way that I could replicate?

Anyway, here is why I was trying to Uninstall. Maybe a solution to this would be better:
I staged a client's site (ZC 1.5) on one server, then moved it to another. I installed the latest IH4 on the staging site, it appears to be working fine.

After moving to the new server, I added a ton of goodies (Ceon URI, Zen Lightbox, EZ Pages Meta, etc), but nothing, save Lightbox, that should have interfered (I used the IH friendly file for Lightbox).

Somewhere along the line IH quit working. I discovered while testing lightbox by adding a new product with 5 or 6 big images (I figured IH would resize).

I have now spent hours reading and rereading install procedures, trying to find common files and combing the forum.

Eventually I decided it must be something unique to the site that occurs during the magic installation. So I tried to uninstall then reinstall. Upon clicking IH Uninstall, I received almost the exact same message Gruntre69 received (see above link): rollback not completed, files not deleted.

I am desperate! This prob is my own creation, not IH. I just love this mod and want to get it working. Please don't flame me if it is something simple!

If anyone wants the URL, please pm me.

Thanks,
Mike

[DivaVocals]

Just manually remove the IH4 files, re-load IH4 and run the auto-installer.. I'm getting ready to do just that for a site I inherited from another designer because I really don't have the time or interest in knowing what went wrong. I know that re-doing the install will fix it.. I am suggesting the same for you..

Just re-did the install for said client.. Too less than 1 minute and all is well now.. Dunno what sent wrong, but it probably doesn't matter.. Feznizzle, I suggest you just re-do the install..

[niccol]

@Feznizzle
Still around but not that active because of other commitments.

In general there is an issue with the installer and some servers. The issue is if the installer cannot create the folders needed or cannot move/rename files to complete the installation due to server permissions. I have sent a couple of people a version of IH that overcomes this by relying on the user to carry out these actions themselves ( more like IH used to be installed ) . It is possible that your first server did not have this issue and the second did.

I would follow the advice of Diva. If you run into problems with the install, which is possible if your second server is preventing certain actions, then post again.

[Feznizzle]

Hi Nick and Diva,

In general there is an issue with the installer and some servers. The issue is if the installer cannot create the folders needed or cannot move/rename files to complete the installation due to server permissions. I have sent a couple of people a version of IH that overcomes this by relying on the user to carry out these actions themselves ( more like IH used to be installed ) . It is possible that your first server did not have this issue and the second did.

I have another site I'm doing the same way, staging then moving to new server (IH already integrated working great, moving to new vps thru same host I'm having the prob with). I have root access to all the servers involved. If you happen to know what process needs to be enabled, I'd like to know so I could just flip the switch and turn it on.

I'm going to do what Diva suggested, but I suspect that if IH doesn't already have the needed privileges to uninstall, it will also not be able to install.

Diva, can't I just rename folders and drop the fresh install on the ftp, then run the install? Or do I really have to manually search/delete the early files?

Thanks for the help!

[niccol]

It uses the php functions

mkdir
copy
rename
unlink

some, or all, of those may be disabled on your server.

[DivaVocals]

Diva, can't I just rename folders and drop the fresh install on the ftp, then run the install? Or do I really have to manually search/delete the early files?

Thanks for the help!

Sure, you could but WHY??? it took me LITERALLY all of 15 minutes to delete the old folders/files, login to my client's site admin, re-upload a fresh copy of IH4, click an admin link to re-run the install.. DONE.. no stray old files, IH4 works again, and I went to bed (right after posting my results on this support thread)..

I did this all RIGHT after my first response to your post last night at 10:18 PM. I wrote my second post at 10:31 PM when I was done..

The ONLY thing I did slightly "off-book" was to copy the includes/modules/MY_TEMPLATE/additional_images.php file to the includes/modules/IH_INSTALL folder so that I did not have to replace the additional_images.php file from my lightbox add-on after the IH4 re-install. (I hope that last part makes sense??)

I build client sites in "Staging" area on my own hosting account, then move it to the client's webserver. What I found is that for SOME servers/hosts IH4 needs to be re-installed when I make the transfer.. It takes no time to do and I'd rather just get it done than spend any time investigating why.. I'd rather just solve the problem and move on.. I know re-installing works, and when I ever find some real free time to mess around to find out why this is I MAY look into the why..

[Feznizzle]

Sure, you could but WHY??? it took me LITERALLY all of 15 minutes to delete the old folders/files, login to my client's site admin, re-upload a fresh copy of IH4, click an admin link to re-run the install.. DONE.. no stray old files, IH4 works again, and I went to bed (right after posting my results on this support thread)..

When you are right, you are right! haha I was just being lazy.

Well, I did as suggested and deleted/reloaded files, ran the install, ended up with a batch of errors. Now I'm off to adjust permissions on the server per Nick's update. Will report back.

[DivaVocals]

It uses the php functions

mkdir
copy
rename
unlink

some, or all, of those may be disabled on your server.

Wanted to add this.. Historic versions of IH (before the auto-installer version) made us of the mkdir function too (that's how it created the bmz_cache folders)

[Feznizzle]

Thanks Diva and Nick, I got it to work.

Anybody else who encounters this problem can fix it by asking your host to enable the needed functions. If you have root access, you can do it yourself.

If you have WHM, go to Service Configuration >> PHP Configuration Editor >> Advanced Mode. Under Safe Mode disable_functions, just remove the banned services that you need and save!

Anyway, thanks again. Love this mod!