EasyPopulate 4.0 Support Thread

[heteromorphic]

How do you change the length / amount of characters you can import in the different sections? It is cutting off a lot of my product descriptions without importing the description in its entirety?

[VideoStan]

How do you change the length / amount of characters you can import in the different sections? It is cutting off a lot of my product descriptions without importing the description in its entirety?

The default for product description appears to be "text" which is 65K characters. Unless your descriptions are very long, look for problems in your import file.

The length of most fields are changed in the database.

[heteromorphic]

The default for product description appears to be "text" which is 65K characters. Unless your descriptions are very long, look for problems in your import file.

The length of most fields are changed in the database.

I changed it in the admin section and it didn't make any difference on what imported. Can you direct me to the paths? Thanks!

[VideoStan]

I changed it in the admin section and it didn't make any difference on what imported. Can you direct me to the paths? Thanks!

I suspect you changed it in the admin -> configuration -> product listing section. That only affects the product listing description, not the individual product display.

I don't think, in any event, that this is an EP issue. I have very long descriptions and have made no description setup changes. I think you may have some code in your upload file that results in cutting it off.

Paste a full one into a product definition through admin. Does that one work?

[heteromorphic]

Yes, I think you are right! Is the import corrupted if quotes are used? (i.e. "word")?

[VideoStan]

Yes, I think you are right! Is the import corrupted if quotes are used? (i.e. "word")?

Download a sample and look at it with a text editor.

The headings are not in quotes, all other fields are. What I suspect is that your description includes quotes other than those around the entire field.

[chadderuski]

Hi All!

First let me say that I'm sorry I haven't responded to any of the recent posts. I haven't been getting my notifications for some reason!

[chadderuski]

Yes, I think you are right! Is the import corrupted if quotes are used? (i.e. "word")?

No, not with normal quotes. HOWEVER, on some UTF-8 systems "Character 0x92" can cause odd problems. You should have under your Configure -> Easy Populate 4 "Convert Character 0x92" set to 1.

I have seen this odd character cause truncating of descriptions. Be sure you are using the correct character set for your store and have support in your database.

Also, if you use Open Office when you export your CSV, you will properly encapsulate your text fields. This will allow you to use double and single quotes in your descriptions, and it will not break the import. Open Office will also let you select your target character encoding on export. Excel won't. Depending on the version of Excel you use, I cannot guarantee what works with what version.

-chadd