ozpost shipping module

[Peter Homann]

Update: ozpost outage.

Until the server problem is rectified we are unable to update/renew subscriptions. We appreciate that this can cause undue hardship for those that leave their renewals until the last minute, therefore, until we get the subscription servers back online ALL SUBSCRIPTIONS WILL REMAIN VALID and will show 999 days remaining.

Cheers
Rod

Hi Rod,

My OZcart was working with the recommended fix of changing server 1 to server 2 as suggested. This morning the module is no longer working, it is showing 0 days subscription left.

I also have these errors when I select the Ozpost module from the shipping module in my Zencart Admin.

Error cURL communication ERROR: name lookup timed out
Error cURL communication ERROR: name lookup timed out
Error cURL communication ERROR:
Error cURL communication ERROR: name lookup timed out
Error cURL communication ERROR: name lookup timed out
Error cURL communication ERROR:

Is there something that has changed that is causing this?

Cheers,

Peter

[RodG]

Is there something that has changed that is causing this?

Nothing that I'm aware of.

My OZcart was working with the recommended fix of changing server 1 to server 2 as suggested.

When convenient you should change this back to svr1 as it provides that additional layer of redundancy. Also, accesses to servers 2 & 0 trigger an SMS alert to warn that there may be an issue with svr1. (I currently have you whitelisted to avoid such alerts).

This morning the module is no longer working, it is showing 0 days subscription left.

I also have these errors when I select the Ozpost module from the shipping module in my Zencart Admin.

[CODE]
Error cURL communication ERROR: name lookup timed out
Error cURL communication ERROR: name lookup timed out[CODE]

Although not much help on this instance, but if you were using svr1 1st you'd get three of these (one for each server tried).

Is there something that has changed that is causing this?

Clearly *something* has changed, but not from the ozpost side of things. These are DNS lookup errors, in other words it is a resolver problem with your webhost/server.

Such problems are not uncommon and usually fix themselves within a few minutes. If it persists much longer than that you'll need to do further investigationing.

Cheers
Rod

[Peter Homann]

Hi Rod,

Any tips on how to investigate further?

Is the problem that my host (in the USA) cannot lookup site http://ozpost.net.au/

Cheers,

Peter.

[RodG]

Is the problem that my host (in the USA) cannot lookup site http://ozpost.net.au/

That I can't tell you. What I can tell you is that the error message(s) that you posted indicated a problem looking up svr2.ozpost.net & svr0.ozpost.net (no .au)

Any tips on how to investigate further?

I assume the problem is ongoing?

Are there any other issues (currency update problems, paypal problems, or anything else that connects to external servers)?

You can also try running the ozpost server test script from here:
http://www.zen-cart.com/showthread.p...86#post1151486

Has your host updated its firewall recently?

I can't really think of anything else at the moment.

Cheers
Rod

[Peter Homann]

Hi Rod,

Paypal, currency updates etc. All work well.

Below is what the script returned.

http://ozpost.net.au OKAY > V3.4.0

Query : http://ozpost.net.au/postage.php?flags=get_latest_client_version
Connect Time : 15.667356
Name lookup Time : 15.501922
Total Time : 15.884058
########################################____
http://ozpost.net OKAY > V2.9.9 PLEASE UPGRADE

Query : http://ozpost.net/postage.php?flags=get_latest_client_version
Connect Time : 15.071452
Name lookup Time : 15.011499
Total Time : 15.188857
########################################____
http://svr0.ozpost.net OKAY > V3.4.0

Query : http://svr0.ozpost.net/postage.php?flags=get_latest_client_version
Connect Time : 15.180432
Name lookup Time : 15.010016
Total Time : 15.386911
########################################____
http://svr1.ozpost.net OKAY > V3.4.0

Query : http://svr1.ozpost.net/postage.php?flags=get_latest_client_version
Connect Time : 15.065858
Name lookup Time : 15.005805
Total Time : 15.184502
########################################____
http://svr2.ozpost.net OKAY > V3.4.0

Query : http://svr2.ozpost.net/postage.php?flags=get_latest_client_version
Connect Time : 15.172087
Name lookup Time : 15.007182
Total Time : 15.389777
########################################____
Thank you. Please come again,

Will turning on debug provide anything extra?

Cheers,

Peter

[RodG]

Below is what the script returned.

Nothing amiss there.

Will turning on debug provide anything extra?

Perhaps.

Oh, just to confirm, you did tun the script from your store and not your localhost, didn't you?
The reason I ask is because the script results are contradicting the error messages you reported.

Cheers
Rod

[Peter Homann]

Nothing amiss there.



Perhaps.

Oh, just to confirm, you did tun the script from your store and not your localhost, didn't you?
The reason I ask is because the script results are contradicting the error messages you reported.

Cheers
Rod

Hi Rod,

Problem fixed itself overnight. Don't know why.

Cheers,

Peter