BackUp ZC [Support Thread]

[su35]

Thanks a lot.

[Tom R]

I know this probably sounds like a stupid question. I have BackUp ZC installed on v1.5.1. and I have several full backups stored on the server of both the database and store files. I'm having trouble with installing the image handler 4 where I'm getting an error message in the zen cpanel telling me there are files missing or unreadable. I would like to do a complete restore but I' not sure of where to put the .sql files to restore the database. I tried using the Hosts restore system but it only stores daily, weekly, and monthly backups and I want to choose a different date. What's the best way to do a complete restore using the files saved on the server.

Tom R

[skipwater]

I know this probably sounds like a stupid question. I have BackUp ZC installed on v1.5.1. and I have several full backups stored on the server of both the database and store files. I'm having trouble with installing the image handler 4 where I'm getting an error message in the zen cpanel telling me there are files missing or unreadable. I would like to do a complete restore but I' not sure of where to put the .sql files to restore the database. I tried using the Hosts restore system but it only stores daily, weekly, and monthly backups and I want to choose a different date. What's the best way to do a complete restore using the files saved on the server.

Tom R

A sql file is the data that was exported from a sql database. So you need to use a SQL utility or MySQL to import the data into a database.
phpMyAdmin is one of these MySQL utilities.

Skip

[Tom R]

Thanks Skip

It's just what I needed. I'm pretty new at this, but I'm learning.

Tom R

[Tom R]

I can't log in to my admin page after I replaced the includes and myadmin files that I saved using Backup ZC. I also replaced the database of the same date. I get a 404 page not found error from my website otherwise my website is working fine.

I tried disabling the cache and cookies but that didn't do anything. I checked the configuration files and they seem to be alright. Do I need to replace all the files from the original backup? I believe the two files I mentioned were the only ones altered. Any help is appreciated.

[Tom R]

Well, I went ahead and did a full replace of the the files from backup zc but now when I try to log in to admin I get the System Setup Required page. My website is still working though. What should I be looking for? I did have the includes configure.php fail in the upload.
but when I did a compare they were identical and seemed to be correct. I 'm at a loss here. Any ideas.

[skipwater]

I try to log in to admin I get the System Setup Required page

Not seeing the site tree it sounds like you are missing folders/files in the admin section ZC. Double check that the admin section has all the folders and files.

Skip

[Tom R]

Skip

Figured it out - finally! The saved files I was using had corrupted files in it, probably from an interrupted download, I'm guessing. Luckily I had saved several earlier versions.

Thanks for your help

Tom R

[li-he-qi]

Skip, dream addon, I really want to have it fire up on my site.

The installing is fine, but when I try to backup my site I always got internal server error (seem like 500 error, the error don't say 500, also there is no error message both in server error logs and zencarr Cache fold.), it seems that godaddy just limit the memory/cpu use or something else, not know since I have little knowledge about codes.

My site information from zencart server infor page: zencart 1.3.9H, godaddy Linux shared hosting, PHP 5.2.17, PHP memory limit 64M, PHP File Uploads: On Max Size: 32M, Database: MySQL 5.0.92-log.

I have 2 sites both on godaddy shared hosting, one is free coming with a domain name on godaddy, on this site BankUp ZC works fine, whole site size is 111MB

On another site the whole site size is about 78MB, smaller than the free site, but I always failed, if I choose to only backup the SQL file or the files under the root directory, it did work.

I know this problem should be on Godaddy side, what should I mention when I contact Godaddy support ? or is there a workaround on the addon side, Skip ?

Thank you, for your great work

[skipwater]

Skip, dream addon, I really want to have it fire up on my site.

The installing is fine, but when I try to backup my site I always got internal server error (seem like 500 error, the error don't say 500, also there is no error message both in server error logs and zencarr Cache fold.), it seems that godaddy just limit the memory/cpu use or something else, not know since I have little knowledge about codes.

My site information from zencart server infor page: zencart 1.3.9H, godaddy Linux shared hosting, PHP 5.2.17, PHP memory limit 64M, PHP File Uploads: On Max Size: 32M, Database: MySQL 5.0.92-log.

I have 2 sites both on godaddy shared hosting, one is free coming with a domain name on godaddy, on this site BankUp ZC works fine, whole site size is 111MB

On another site the whole site size is about 78MB, smaller than the free site, but I always failed, if I choose to only backup the SQL file or the files under the root directory, it did work.

I know this problem should be on Godaddy side, what should I mention when I contact Godaddy support ? or is there a workaround on the addon side, Skip ?

Thank you, for your great work

In your ZC admin go to tools->Server/Version Info on both sites and see what is the difference from the one working and the one that is not.
It looks like the memory might be the issue. I like 128mb for php memory

Skip