The 1st place I tend to go is back to the instructions.. Usually to find I've missed an important step.
If I do find I've followed the instructions to the letter, I then start asking myself, what is different about *my* store that would cause a problem that 1000's of other stores don't have? It's often the result of an incompatible add-on.
Only rarely do I come to the conclusion that the instructions are wrong.
Cheers
Rod
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