No indication of image src not found

[DrByte]

Well, even if you can't "post" the URL here, find out WHAT the URL is, and try to visit it. What happens?

[philip937]

Well, even if you can't "post" the URL here, find out WHAT the URL is, and try to visit it. What happens?

Returns 404 not found.

[DrByte]

... then it's not in the folder location specified.

So, you'll need to then backtrack to find out where that image reference is coming from (you haven't said whether it's a manufacturer image, a product image, a template image, whatever), and find out why it's telling it to use a non-existing name.

[philip937]

... then it's not in the folder location specified.

So, you'll need to then backtrack to find out where that image reference is coming from (you haven't said whether it's a manufacturer image, a product image, a template image, whatever), and find out why it's telling it to use a non-existing name.

I know that the reference is wrong. I can correct that and make the image show. The question is because I'm am trying to understand why I am not getting any placeholders for images that are incorrectly referenced/don't exist ..

[philip937]

Just noticed a difference between te live site and dev site.

If I go to an image file that doesn't exist on the dev site I get the white 404 error page

If I go to it on my Live site I get the zen cart page not found page

So is it to do with this part:

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
?

Do you think it need to have the zen cart 404 specified to handle it?

[DrByte]

Um ... you're mixing things up.

If it's a PRODUCT image, then YOU need to fix the incorrect image filename specified IN YOUR PRODUCT DETAILS.
Period.

You said that a 404 on your live site takes you to your store's page_not_found page ... and that's simply because you've got it set up (appropriately) to ensure that visitors to your site who come in on a link that points to an invalid page (ie: basically anything other than index.php) get told that they've used an invalid link, and of course the page_not_found page shows them many other things they can choose from, instead of a blank "404 NOT FOUND" message which is entirely unfriendly.
The downside is that a broken-image URL (because you've told it the wrong image to use when entering your product data) may display differently such as perhaps the symptoms you are posting about.

So, really, the *fix* is to put correct image names in your products. THere's no use having invalid names for images anyway, right!

[philip937]

I think your missing my point.

If I were to create a blank html document and call it test.html and bung it in the root of my site then put
<img src="http://www.mysite.com/images/fake-image.jpg" />

Where fake-image.jpg doesn't actually exist

Then you visit /test.html

You will see a completely blank screen

I am trying to resolve this, not the fact some images are not showing.

I'm trying to understand why I am not getting a blue image placeholder nothing else.

[philip937]

Not Found

The requested URL /images/43S.jpg was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

WebServerX Server at www.mysite.co.uk Port 80