Return Authorization Module (RMA)

[DivaVocals]

Thanks for your update. I need to provide more clarification. Yes! When I hit reply, the right email is displayed in the reply to (which is the customer email address). However, in Outlook if you look at the original mail below, it shows the store email address and the top header also shows the store email address.

The reason I want the original email to actually show the customer's email address is because, we use an auto responder that acknowledges the RMA submission. Unfortunately, it's using the store email address because that's what's in the display even though if manually replying through Outlook when I click reply it populates with the customer email address. I am not even sure if this all makes sense but the problem here is with the auto responder seeing the store email address instead of the customer.

Thanks for looking into this for me.

the issue you are having can't be fixed by any quick fix of this module. You will need to play with and adjust your Outlook rules so that your auto responder works as you wish.. if you are proficient in Outlook it should be easy to do..