Edit Orders v4.0 Support Thread

[DivaVocals]

Hi DivaVocals - I looked at all logs generated on 4/30 after I re-installed EO, and none mentioned EO. But I did what you said, and here's the error log that got generated after I clicked the edit icon again (in addition to the server error 500 mentioned earlier):

PHP Fatal error: require_once() [<a href='function.require'>function.require</a>]: Failed opening required 'includes/modules/TaxCloud/func.taxcloud.php' (include_path='.:/usr/lib/php5') in /SITE/includes/classes/order.php on line 21

Line 21 in that particular order.php is indeed: require_once DIR_WS_MODULES . 'TaxCloud/func.taxcloud.php';

func.taxcloud.php is present in the location specified above.

I hope it's an easy fix. I'd really like to use your plugin, it sounds very promising...

Thank you!
Magz

The error message wouldn't say "Hey this is an EDIT ORDERS error" persay.. it would give you an indication as to where the issue might be coming from. Which is why I questioned you dismissing the error logs as not relevant..

That said.. as you can see this is not an issue cause by Edit Order, but by your Tax Cloud add-on. So you are going to have to troubleshoot what's going on with your Tax Cloud add-on.. You will need to post your issue on the Tax Cloud support thread.. suggest you check your install before posting your question.. are you SURE that there is a file called func.taxcloud.php in your includes/modules/TaxCloud/ folder?? (the SHOP side not the ADMIN side..

Wish I could help, but the issue is NOT with Edit Orders..

And I just did a quick check.. Tax Cloud actually has NO FILES in common with Edit Orders.. so something is amiss in one or both of your installations of these modules..

I suggest installing ONE at a time and test test test to ensure one is working before installing the other.. Would suggest rolling back to the state your store was before installing EITHER modules.. (not just do an uninstall I mean restore your store and DB to a state it was BEFORE you installed these modules) Then start by installing Edit Orders.. Make SURE it works before you move on to install Tax Cloud.. Either way the issue is NOT Edit Orders, but something amiss with regards to your Tax Cloud add-on.. You will need to post questions relating to Tax Cloud issues in the support thread for Tax Cloud..