Image Handler 4 (for v1.5.x) Support Thread

[fanisme]

I got a problem. Image Handler works very well in my store site, but something wrong with admin/tools/Image Handler. some product can appear in "Image manager" of Image Handler, but most other product can't appear here which also works well on store site. If I choose these "abnormal" product, it will jump to "admin tool" of Image Handler.
(Image Handler 4)
Thanks a lot.

[fanisme]

I got a problem. Image Handler works very well in my store site, but something wrong with admin/tools/Image Handler. some product can appear in "Image manager" of Image Handler, but most other product can't appear here which also works well on store site. If I choose these "abnormal" product, it will jump to "admin tool" of Image Handler.
(Image Handler 4)
Thanks a lot.

I think I shoud re-describe my issue for understandablity.
I got a problem. I uploaded some product through EZ-populate and I can see all of them on my store which looks that IH works very well. But when I get into "admin/tools/Image Handler/image manager" to add some additional pictures for product, I can't choose some categories (not all) which have product. It alwarys jump to "admin/tools/Image Handler/admin tool", as soon as I choose those categories.

Thanks a lot.

[DivaVocals]

I think I shoud re-describe my issue for understandablity.
I got a problem. I uploaded some product through EZ-populate and I can see all of them on my store which looks that IH works very well. But when I get into "admin/tools/Image Handler/image manager" to add some additional pictures for product, I can't choose some categories (not all) which have product. It alwarys jump to "admin/tools/Image Handler/admin tool", as soon as I choose those categories.

Thanks a lot.

Thanks for providing a clearer explanation..

and since this is not likely a bug or a defect (or others would have reported the issue) you need to provide LOTS AND LOTS of details.. starting with which categories/products "work" and which ones "don't work".. Provide links.. don't make folks root around your store looking for products/categories that "might" be where you are having issues..

[fanisme]

Thanks for providing a clearer explanation..

and since this is not likely a bug or a defect (or others would have reported the issue) you need to provide LOTS AND LOTS of details.. starting with which categories/products "work" and which ones "don't work".. Provide links.. don't make folks root around your store looking for products/categories that "might" be where you are having issues..

Only the category "bracelets" can be choosed, the others are invalid. As what you can see on my store, all of the products of every category can show very well. The link:www.moimoii.com

[DivaVocals]

Only the category "bracelets" can be choosed, the others are invalid. As what you can see on my store, all of the products of every category can show very well. The link:www.moimoii.com

Great.. now can you save me the trouble of rooting around your store and randomly clicking on links looking for stuff please?? Please provide what I asked for before and post links to SPECIFIC PRODUCTS IN YOUR STORE where you see the issue and then post links to SPECIFIC PRODUCTS IN YOUR STORE where you don't have the issue.. Screen prints of your admin are not very helpful...A

lso you can only CHOOSE categories with an asterisk next to them.. So you can CHOOSE "Drops", but not "Earrings"

[fanisme]

Great.. now can you save me the trouble of rooting around your store and randomly clicking on links looking for stuff please?? Please provide what I asked for before and post links to SPECIFIC PRODUCTS IN YOUR STORE where you see the issue and then post links to SPECIFIC PRODUCTS IN YOUR STORE where you don't have the issue.. Screen prints of your admin are not very helpful...A

lso you can only CHOOSE categories with an asterisk next to them.. So you can CHOOSE "Drops", but not "Earrings"

Appeciate your help.
I mean I can't see anything wrong with online catalog (www.moimoii.com), at least not show on the website. Every product has small, med and large pictures which are showed very well by zen-lightbox , so there is no SPECIFIC PRODUCT which have issue on my website. The point is some of the categories can't be chosen and product-edited in admin/tools/IH/image manager, for example I can't add an additional image for product. Once I choose those categories, it will jump to the interface of admin/tools/IH/admin tools. (By the way, I only choose categories with an asterisk next to them). And I tried to use IH through clicking on the small IH icon of categories/products/one product, it also jump to the interface of admin/tools/IH/admin tools.

[fanisme]

Appeciate your help.
I mean I can't see anything wrong with online catalog (www.moimoii.com), at least not show on the website. Every product has small, med and large pictures which are showed very well by zen-lightbox , so there is no SPECIFIC PRODUCT which have issue on my website. The point is some of the categories can't be chosen and product-edited in admin/tools/IH/image manager, for example I can't add an additional image for product. Once I choose those categories, it will jump to the interface of admin/tools/IH/admin tools. (By the way, I only choose categories with an asterisk next to them). And I tried to use IH through clicking on the small IH icon of categories/products/one product, it also jump to the interface of admin/tools/IH/admin tools.

Please watch the video for the issue:http://www.youtube.com/watch?v=HP9Mp...ature=youtu.be

[DivaVocals]

Appeciate your help.
I mean I can't see anything wrong with online catalog (www.moimoii.com), at least not show on the website. Every product has small, med and large pictures which are showed very well by zen-lightbox , so there is no SPECIFIC PRODUCT which have issue on my website. The point is some of the categories can't be chosen and product-edited in admin/tools/IH/image manager, for example I can't add an additional image for product. Once I choose those categories, it will jump to the interface of admin/tools/IH/admin tools. (By the way, I only choose categories with an asterisk next to them). And I tried to use IH through clicking on the small IH icon of categories/products/one product, it also jump to the interface of admin/tools/IH/admin tools.

Understood what the problem is.. I asked for the links because it's possible that your image names or category/product names might be an issue, but since you aren't giving me the information I asked for let me summarize this way.. Your issue has several possible causes:

1. Invalid image or product category names
2. Image Handler is not installed correctly (missing files, other mods you installed which modified the same files as IH4 not merged correctly)

So you will need to go back and check these things.. IH4 out the box installs with no issues.. It doesn't have an issue which would lead to the problem you are describing unless one of these factors is in play.. The most common cause of issues usually lies in an incorrect install..