Super Orders v4.0 Support Thread for ZC v1.5.x

[DivaVocals]

Just tried installing the current version of Super Orders today following instructions in the readme... I now get a blank admin page. I am using zencart v1.5.1. please help

t a n n e r i t e e x p l o s i v e s . c o m

JUST answered the same question.. please look up a few posts above yours..

[mc12345678]

Just tried installing the current version of Super Orders today following instructions in the readme... I now get a blank admin page. I am using zencart v1.5.1. please help

t a n n e r i t e e x p l o s i v e s . c o m

As is usual with troubleshooting, what do your error logs say? Although I mention that, you stated it was installed today, was the issue that was identified in the last couple of pages corrected as well as part of the installation? (Having an extra period before one of the variables.)

[4sure]

As is usual with troubleshooting, what do your error logs say? Although I mention that, you stated it was installed today, was the issue that was identified in the last couple of pages corrected as well as part of the installation? (Having an extra period before one of the variables.)

I fixed the extra "." but it didn't fix the issue. After looking further in the logs I found

[16-Aug-2013 08:11:31 America/Phoenix] PHP Warning: constant() [<a href='function.constant'>function.constant</a>]: Couldn't find constant in /home/content/03/11526603/html/products/adminurrhtcqq/includes/functions/admin_access.php on line 38

-and-

[10-Aug-2013 10:41:48 America/Phoenix] PHP Fatal error: 1062uplicate entry 'bf16609726a995175c83f412cf96ae80' for key 1 :: insert into zen_sessions
values ('bf16609726a995175c83f412cf96ae80', '1376157408', 'c2VjdXJpdHlUb2tlbnxzOjMyOiI4NDk5NGI1MDY0NzEyN2E3MGVkNjFjMjM4MDRmMTdjYiI7bGFuZ3V hZ2V8czo3OiJlbmdsaXNoIjtsYW5ndWFnZXNfaWR8czoxOiIxIjtsYW5ndWFnZXNfY29kZXxzOjI6ImV uIjtzZWxlY3RlZF9ib3h8czoxMzoiY29uZmlndXJhdGlvbiI7') in /home/content/03/11526603/html/products/includes/classes/db/mysql/query_factory.php on line 120

-and-

[01-Aug-2013 12:25:10 America/Phoenix] PHP Fatal error: Call to undefined function zen_get_languages() in /home/content/03/11526603/html/products/adminurrhtcqq/define_pages_editor.php on line 88

Is there a way I can do a clean install of just the admin folder? I'm kind of in a bind and the company is losing orders.. please help

[DivaVocals]

I fixed the extra "." but it didn't fix the issue. After looking further in the logs I found

[16-Aug-2013 08:11:31 America/Phoenix] PHP Warning: constant() [<a href='function.constant'>function.constant</a>]: Couldn't find constant in /home/content/03/11526603/html/products/adminurrhtcqq/includes/functions/admin_access.php on line 38

-and-

[10-Aug-2013 10:41:48 America/Phoenix] PHP Fatal error: 1062uplicate entry 'bf16609726a995175c83f412cf96ae80' for key 1 :: insert into zen_sessions
values ('bf16609726a995175c83f412cf96ae80', '1376157408', 'c2VjdXJpdHlUb2tlbnxzOjMyOiI4NDk5NGI1MDY0NzEyN2E3MGVkNjFjMjM4MDRmMTdjYiI7bGFuZ3V hZ2V8czo3OiJlbmdsaXNoIjtsYW5ndWFnZXNfaWR8czoxOiIxIjtsYW5ndWFnZXNfY29kZXxzOjI6ImV uIjtzZWxlY3RlZF9ib3h8czoxMzoiY29uZmlndXJhdGlvbiI7') in /home/content/03/11526603/html/products/includes/classes/db/mysql/query_factory.php on line 120

-and-

[01-Aug-2013 12:25:10 America/Phoenix] PHP Fatal error: Call to undefined function zen_get_languages() in /home/content/03/11526603/html/products/adminurrhtcqq/define_pages_editor.php on line 88

Is there a way I can do a clean install of just the admin folder? I'm kind of in a bind and the company is losing orders.. please help

The errors you've posted are ALL unrelated to Super Orders.. if you make the posted fix to the fdpf.php file, then all is right if you've otherwise installed Super Orders correctly.

[mc12345678]

I fixed the extra "." but it didn't fix the issue. After looking further in the logs I found

[16-Aug-2013 08:11:31 America/Phoenix] PHP Warning: constant() [<a href='function.constant'>function.constant</a>]: Couldn't find constant in /home/content/03/11526603/html/products/adminurrhtcqq/includes/functions/admin_access.php on line 38

-and-

[10-Aug-2013 10:41:48 America/Phoenix] PHP Fatal error: 1062uplicate entry 'bf16609726a995175c83f412cf96ae80' for key 1 :: insert into zen_sessions
values ('bf16609726a995175c83f412cf96ae80', '1376157408', 'c2VjdXJpdHlUb2tlbnxzOjMyOiI4NDk5NGI1MDY0NzEyN2E3MGVkNjFjMjM4MDRmMTdjYiI7bGFuZ3V hZ2V8czo3OiJlbmdsaXNoIjtsYW5ndWFnZXNfaWR8czoxOiIxIjtsYW5ndWFnZXNfY29kZXxzOjI6ImV uIjtzZWxlY3RlZF9ib3h8czoxMzoiY29uZmlndXJhdGlvbiI7') in /home/content/03/11526603/html/products/includes/classes/db/mysql/query_factory.php on line 120

-and-

[01-Aug-2013 12:25:10 America/Phoenix] PHP Fatal error: Call to undefined function zen_get_languages() in /home/content/03/11526603/html/products/adminurrhtcqq/define_pages_editor.php on line 88

Is there a way I can do a clean install of just the admin folder? I'm kind of in a bind and the company is losing orders.. please help

Replied to this issue via private message giving recommendations on renaming admin folder and a way to restore admin functionality seeing that business is being impacted.

[4sure]

=== orders.php ===

Not sure if this is related to Super Orders, however I just got done installing Super Orders, Ty package tracker, and Edit Orders. I'm having an issue with orders.php.

The Labels for items show up like "ENTRY_CUSTOMER_ADDRESS" instead of "Customer Address"

I have included a Screenshot

[DivaVocals]

you are missing the language files. Check your install and make sure you've uploaded everything..

=== orders.php ===

Not sure if this is related to Super Orders, however I just got done installing Super Orders, Ty package tracker, and Edit Orders. I'm having an issue with orders.php.

The Labels for items show up like "ENTRY_CUSTOMER_ADDRESS" instead of "Customer Address"

I have included a Screenshot

[4sure]

fixed! thank you so much!

[BillJ]

A long post, sorry, but thanks in advance for any advice.

I'm not sure if my problem is a flaw in our procedure or if I've simply missed something in Super Orders 4.0.2.
The problem concerns refunds. I do these through PayPal and mirror them in Super Orders, although I don't imagine this makes any difference. Here is the problem:

We sell car parts and among those are some refurbished parts that we sell on an exchange basis. To avoid the customer having to remove the part and send it to us, then having their car unusable while we send them a refurbished part, we add a "core charge" to the price of the product, refundable when we receive the old parts. As recommended elsewhere on the forum, we add this charge as a "required" attribute, which means only the price of the part (without the charge) appears in the product listing, with the core charge mentioned in the item description. This is appropriate, since that price is the nett price the customer will have paid once the core charge has been refunded. This has worked well for us until we started using Super Orders, which is why I'm posting in this thread.

When I make the refund in Super Orders, the order record still shows the item with the core charge (as I expect) but the refund is deducted from the total payment, leaving an outstanding balance equal to the value of the refunded core charge. I would like to find a way to make the order show the refund, yet not show any balance outstanding since the customer does not owe us any money.

I can see that what Super Orders is doing seems logical so perhaps we need to accommodate the core charge using a different method from the required attribute we currently use. I have also come across the same problem when trying to refund a customer who wanted to return their product unused. We wanted to refund the cost of the product minus the cost of the postage, which of course we would not refund. We were left with an order showing an outstanding balance. How should we go about this? We could not cancel the order because of the postage cost. We also had to restock the item manually.

We also have Edit Orders 4.0 installed. Perhaps we could do something with this?

[BillJ]

We wanted to refund the cost of the product minus the cost of the postage

I meant, of course, "refund the cost of the order minus the cost of the postage".

Thinking about it further, I can't imagine a situation where we would want to make a refund and end up with an order that has an outstanding balance.