Image Handler 4 (for v1.5.x) Support Thread

[mc12345678]

Thank you.

I am running ZC 1.5.1 and IH4 which I downloaded a week ago and which does not include recent update (if there were any during this week).

I was running ZC 1.5.1 a week ago when I installed IH4 and it was running properly.

With that being said, it was working properly before, and then something changed to where it is not working properly? What else changed on your side? If it was working and then stopped, it's not something related to IH4 and you would need to post help in another thread if you can't resolve on your own.

[DivaVocals]

This is a straightforward install, and if you review this support thread, you will see that the issues you are reporting are unique to your store.. So the BEST thing to do at this point is to rollback to a pre-IH4 install state and start over.. OR perhaps you might consider paying someone to help you get this installed and properly configured for you..

Thank you.

I am running ZC 1.5.1 and IH4 which I downloaded a week ago and which does not include recent update (if there were any during this week).

I was running ZC 1.5.1 a week ago when I installed IH4 and it was running properly.

With that being said, it was working properly before, and then something changed to where it is not working properly? What else changed on your side? If it was working and then stopped, it's not something related to IH4 and you would need to post help in another thread if you can't resolve on your own.

At this point I am gonna reiterate my previous suggestion.. IH4 is a straightforward install. The issues being reported by EHSI are not common issues and they are local to his site. There are are many variables that could be the cause, and far too many to keep lobbing guesses at.

Bottomline is that IMHO, it is time for EHSI to consider paying someone to look at his site and IH4 install to get him on solid ground.. I have no additional suggestions to offer.. It is clear IH4 is not working properly.. whether that is due to a bad install, something with his template, permissions, or other server issues... is impossible to tell from this vantage POV. IMHO, it is time for someone to look at the actual site from the back-end to get to the bottom of the issue..

[EHSI]

So I went back to the a week old backup of the site and database and installed them on the server. I imported the database that existed week ago into the new database because the old database does not exist any longer, as I several times tried to install a fresh ZC with only IH4 added.

After the installation, I logged on to the IH4 and I saw three images (small, medium, and large) being there and all having different sizes. I thought, well the problem is solved.

But, when I tried to remove the image and upload it again to make sure that the IH4 functions properly, the IH4 uploaded all three images with the same size of 191K.

At the the time of this installation one week ago, I had only two products and each product had one image. As I mentioned above, I removed image for one product, while retaining the image for the other product. The product which has newly uploaded image has all three sizes equal to 191K. The product which has image uploaded one week ago has three images of different size, as it suppose to be.

[weif]

But, when I tried to remove the image and upload it again to make sure that the IH4 functions properly, the IH4 uploaded all three images with the same size of 191K.

Looking at your site from the link a few posts up, it doesn't look like it is using IH. When you view the image that is displayed on the page, it is not a resized image in the bmz-cache folder, but just the base image in the images folder (default ZC behavior) with height and width changed in the <img> tag.

Can you confirm that you have gone to Configuration->Images in the admin and set "IH Resize Images" to "yes?"

[mc12345678]

Looking at your site from the link a few posts up, it doesn't look like it is using IH. When you view the image that is displayed on the page, it is not a resized image in the bmz-cache folder, but just the base image in the images folder (default ZC behavior) with height and width changed in the <img> tag.

Can you confirm that you have gone to Configuration->Images in the admin and set "IH Resize Images" to "yes?"

BTW, I have found that the absence of the bmz_cache folder as part of the path is not a pure indicator that IH is not activated. I have found that it is possible to have the original filename and path if the original image dimension(s) are smaller than the max dimensions identified in IH; however, even in that case because the dimensions for the other two file types are smaller than the saved file the three files do show as having different file sizes.

But as said, the "large" file name does not show bmz_cache as part of the filename.

[mc12345678]

At this point I am gonna reiterate my previous suggestion.. IH4 is a straightforward install. The issues being reported by EHSI are not common issues and they are local to his site. There are are many variables that could be the cause, and far too many to keep lobbing guesses at.

Bottomline is that IMHO, it is time for EHSI to consider paying someone to look at his site and IH4 install to get him on solid ground.. I have no additional suggestions to offer.. It is clear IH4 is not working properly.. whether that is due to a bad install, something with his template, permissions, or other server issues... is impossible to tell from this vantage POV. IMHO, it is time for someone to look at the actual site from the back-end to get to the bottom of the issue..

*nodding head* And now twice in almost as many days I've answered something that had a pretty clear description of a way forward to basically say the same thing. Woo hoo!!! :) Totally didn't see those earlier posts. Thought the mad dash posting had ended for a spell. :) ah well.

[EHSI]

At this point I am gonna reiterate my previous suggestion.. IH4 is a straightforward install. The issues being reported by EHSI are not common issues and they are local to his site. There are are many variables that could be the cause, and far too many to keep lobbing guesses at.

Bottomline is that IMHO, it is time for EHSI to consider paying someone to look at his site and IH4 install to get him on solid ground.. I have no additional suggestions to offer.. It is clear IH4 is not working properly.. whether that is due to a bad install, something with his template, permissions, or other server issues... is impossible to tell from this vantage POV. IMHO, it is time for someone to look at the actual site from the back-end to get to the bottom of the issue..

You have exceeded your quota of private messages.

[DivaVocals]

You have exceeded your quota of private messages.

You need to go to my site and send an e-mail via my contact form..

[mydanilo]

Applied all the suggested fixes to the code and all seems to work fine. What's next? Can somebody confirm that this does plug the outlined security holes?

[DivaVocals]

Applied all the suggested fixes to the code and all seems to work fine. What's next? Can somebody confirm that this does plug the outlined security holes?

Yes... that was the point..