ozpost shipping module

[vandiermen]

On the same token, I asked you to try resetting the primealt credentials. Did you do that yet?

nope except I re-entered the credentials within ozpost.

I also suggested: if you've recently updated to ozpost V3.5.2 you could try performing the uninstall/install keypress sequence
Did you try that yet?

yes, i did that before contacting you, complete reinstall (new upload) and check

I'd even go as far to suggesting you change the password (on both the TNT *rtt* site as well as the ozpost settings) to see if that makes a difference).

I went to login as I did before and login did not work as it did before, I requested the current password / password reset and got a new password, and TNT on our website is now working

Thanks for your support!. Excellent.

[RodG]

you could try performing the uninstall/install keypress sequence

complete reinstall (new upload) and check

For future reference, a 'new upload' will rarely ever fix a problem related an upgrade. It is far more important that you use the uninstall/install keypress sequence from the admin panel. If you upload new files, but fail to perform this all important step you have more chance of causing problems rather than fixing them.

and TNT on our website is now working

Sweet.

It's a pity that it took so long to resolve though, and sadly, I don't know if we'll ever find the cause now. It could be the result of the password change, or it could be the result of the email that I sent to TNT late last night (considering the nature of the problem I thought it wise to send them a few details regarding who was having a problem, and what my own findings were).

I've not had a reply from them yet, so I'm guessing that the password change was the most likely resolution.

Just one quick question for you though, did the original password have any 'special characters' in it, such as underscores, ampersands, @ symbols, etc, or was it only alpha/numeric characters? I can appreciate that this is now a bit of a moot point, but it is one of the few things that I can think of that could cause a problem as a result of the recent changes they've made. If there were any of these characters in the original password this is still an avenue that I'd like to explore/investigate further.

Cheers
Rod

[vandiermen]

Just one quick question for you though, did the original password have any 'special characters' in it, such as underscores, ampersands, @ symbols, etc, or was it only alpha/numeric characters? I can appreciate that this is now a bit of a moot point, but it is one of the few things that I can think of that could cause a problem as a result of the recent changes they've made. If there were any of these characters in the original password this is still an avenue that I'd like to explore/investigate further.

no special characters

[RodG]

no special characters

Bang goes that theory.

Thanks for the reply.

Cheers
Rod