Zen Lightbox addon [Support Thread]

[laquilino68]

The FAQs are your friend.. You should get to know how to use the forum and FAQs to search for info..

I took the liberty of highlighting in red the articles related to your reported issue..

Thank you! very much - I appreciate you taking the time. I have used the FAQ's for other things, but did not think my solution for this could be found there. I will look it over. Thank you again.

[DarkAngel]

Hi There,
I've already installed this plugin on other zencart websites without any problem and really like this addon! So I installed it on a website I'm currently working on and it's not working properly on this one. The difference here is that I installed it on a template called Responsive Sheffield Blue. This template is not suppose to get in conflict with the plugin. I reinstalled it 3 times but the issue is always there. The pictures are not showing at all on the product page.

Here's a link to the shop: http://www.offroadrescuenetwork.com/salesorn

There's currently 2 products. A red sticker and a cap. The sticker has only one picture and the cap has 3. The pictures are working on the other templates. I unfortunately don't know if they were working before the Zen Lightbox installation because they were upload after the plugin installation. I would need help to find where the problem is.

Have you tried re-uploading the files again just to make sure they are all uploaded or not corrupted...which has been known to happen upon uploading.

If that does not help then remove all files for the lightbox, use the uninstall script to totally uninstall from database and check out to see if the images do indead show in that template.

Also --- cause I don't see it --- what version of shopping cart are you using.

is this the image for the one item:

http://www.offroadrescuenetwork.com/...nt4RNF_MED.jpg

[AlexThibo]

Yes, that's one of the images. Version is 1.5.1.

I reinstalled it 3 times and reupload each times. But I did redownload the files and didn't completely uninstalled the files. I just run the uninstalled SQL. I'll try to completely uninstal and redownload the files and will see. Thanks for your time.

[DarkAngel]

Yes, that's one of the images. Version is 1.5.1.

I reinstalled it 3 times and reupload each times. But I did redownload the files and didn't completely uninstalled the files. I just run the uninstalled SQL. I'll try to completely uninstal and redownload the files and will see. Thanks for your time.

I was wondering, you do see the plugin under the configuration tab in admin right?

If you have installed several times and run the install script each time you may have multiple entries in admin. Run your uninstall sql for each entry you find in admin to really ensure you got it all out of there.

Hope it works and come back to let us know so if it still does not show you can get even better assistance.

[rbarbour]

I was wondering, you do see the plugin under the configuration tab in admin right?

If you have installed several times and run the install script each time you may have multiple entries in admin. Run your uninstall sql for each entry you find in admin to really ensure you got it all out of there.

Hope it works and come back to let us know so if it still does not show you can get even better assistance.

If I was to guess, you should double check that the javascript files are in the correct directory, if so, just try uploading those files.

[niestudio]

Hi There,
I've already installed this plugin on other zencart websites without any problem and really like this addon! So I installed it on a website I'm currently working on and it's not working properly on this one. The difference here is that I installed it on a template called Responsive Sheffield Blue. This template is not suppose to get in conflict with the plugin. I reinstalled it 3 times but the issue is always there. The pictures are not showing at all on the product page.

Here's a link to the shop: http://www.offroadrescuenetwork.com/salesorn

There's currently 2 products. A red sticker and a cap. The sticker has only one picture and the cap has 3. The pictures are working on the other templates. I unfortunately don't know if they were working before the Zen Lightbox installation because they were upload after the plugin installation. I would need help to find where the problem is.

my first guess would be that your template had a custom [includes/templates/[template_name]/templates/tpl_modules_main_product_image.php] and that ZLB overwrote this file.
If that is the case then you'll need to manually merges the changes from that file in ZLB with the file that came with your template.

[AlexThibo]

I'm sorry for the delay. I missed time to check and reply on this problem but really appreciate your help!

my first guess would be that your template had a custom [includes/templates/[template_name]/templates/tpl_modules_main_product_image.php] and that ZLB overwrote this file.
If that is the case then you'll need to manually merges the changes from that file in ZLB with the file that came with your template.

I look at this first but the Responsive Sheffield Blue template doesn't include this file. I redownload the complete package of this pluging and reinstalled it without succes.

So I tried something... I installed it on the classic template, which wasn't modified at all, and it's working as it should. So it eliminates the pluging/files problem. It's definitely on the template side. The problem is that I'm not sure Picaflor Azul, which create the template will be able to help me on this... I think it will be hard to find where the problem is.

[silver-net-surfer]

Hi
I'm new to Zen Cart but not to programming in general, and would like to share a thought on this problem that may bear some fruit (or not, depending on the root cause). I have read the whole of this topic through and hope I have understood the issue correctly. Egg on face is not my preferred dress code

One thing I have learnt the hard way, whilst coding with CSS/Javascript and PHP, is that in situations where there is not a strictly moderated structure for css z-index use and where there are many code contributors each with individual coding style, addons like lightboxes tend not to display on a rendered web page because of conflicting CSS manipulations involving z-index [css layers]. There will be no error logs for these in the PHP or Javascript consoles and you will tear out your hair before discovering that the lightbox is exclipsed by another module because of 1 of 2 situations:

1. The conflicting module operates on a higher CSS z-index than the lightbox and therefore hides it unintentionally;

2. The two modules have the same z-index which causes the interesting effect that, depending on which module renders its screen output first, leads to one or the other being eclipsed;

As far as errors go, these are presentational and not programmatic so will not lend themselves to tracing by logs if CSS layer conflicts are the root cause.

The result is the same in either case - so try to dig about in the javascript and CSS to see where the z-index manipulations are taking place and check that the lightbox has a higher z-index than the rest of the site. My own thought is that the CSS Mega Menu merged into Picaflor Azul's templates may be the contributory module as its z-index may be too high and cause the menu layer [which CSS regards as the whole display port] to be in front of the lightbox. Another potential culprit is the Social Networking Sidebar which makes use of CSS layers [z-index, interchangeable]. There are so many possible modules that could cause the problem.

A good technique to trace this type of error is to locate the z-index code for every module using CSS layers and make a list of the module name, pages affected by the module and the z-index of the layers in the module. Once you have done this you will be able to sort the list [use excel] by page and then by z-index and see if the lightbox is eclipsed by any other module with a higher z-index. You will then see what modules to adjust so that the lightbox comes out on top.

I hope these musings can help to locate the cause of the error, if not in your case, it will probably apply to other, similar, scenarios.

BTW: I apologise if there are any typos in this post, but my wireless keyboard batteries are dying and making it hard to type.

[AlexThibo]

Thanks for sharing your experience silver-net-surfer. I understand what you mean but I'm not sure I understand how and where to locate the z-index for each module. I have the Firebug plugin installed on my firefox browser. Could it help?

But in the case the Zen Lightbox module is under an other one, will it only prevent it to work properly, and not show the popup image? Because currently, no image at all is showed in the product description. See: http://www.offroadrescuenetwork.com/...roducts_id=181 This product has 3 working images

Also, even if I uninstall the Zen Lightbox plugin with running the uninstall SQL lines, the image are still not showing. That another reason why I think the issue is on the template. Probably juste a line that I modified that I don't remember...

[DivaVocals]

**delete**