COWOA (for ZC v1.5.x)

[DivaVocals]

I'm not sure what's going on with your store, but it certainly seems like you may have other code which is causing this issue.. COWOA out the box wouldn't cause this issue (otherwise there would be MANY MORE folks reporting this same issue) I wish I had some insight to prvide, but it's difficult to troubleshoot an issue that cannot be reproduced..

That said have YOU tested this?? Can YOU re-create the issue.. If you can what were the exact steps to reproduce?? You say you received complaint(s) how many customers?? From ALL customer's ONE customer??? Is this a ONE time ocurrance or does it happen regularly??

Even if you could reproduce the issue, I still don't think it's a COWOA issue (again, because no one else has reported this issue) I suspect that the real issue is some other modification to your store which is being impacted by COWOA..

I installed COWOA in Feb on my Zen 1.5.1 store. I received some complaints that products are being placed in the user's cart that they did not acquire. Further research revealed this customer was a COWOA account. There were rows in customers_basket table for her customer id that did not belong. (We have product option values for Name on these products which is how I know they do not belong). I know Zencart has a "merge cart" feature designed to capture stuff put into the cart in a previous session when the user logs in. I am not sure how that should behave for a COWOA session. Timing is an issue since these customers may have been on the store simultaneously.

Is there a way to assure that COWOA customers bypass the merge cart routine?

[osulywan]

Thanks for prompt response, DivaVocals.
We had a huge sale on 4/1. Did 656 orders in 24 hours. All of March I had 920 orders so it definitely could be related to congestion or simultaneous users which I consider more likely. There were items from 3 different customers landed in one customers basket. I have not attempted to reproduce but I found the evidence in customer_basket table. My store items are registrations that include first name and last name as TEXT option values which is how I know customer was correct. Customer_basket has customers_id as column. I saw the 7 rows with her customers_id in customer_basket. When I logged in as her, I saw the items, too. I simply deleted them from her cart to enable her to continue. The items that DID NOT belong in this ladies cart I found in 2 completed orders by 2 different customers less that one minute apart and close to the time I handled this complaint.

That said have YOU tested this?? Can YOU re-create the issue.. If you can what were the exact steps to reproduce?? You say you received complaint(s) how many customers?? From ALL customer's ONE customer??? Is this a ONE time ocurrance or does it happen regularly??

Even if you could reproduce the issue, I still don't think it's a COWOA issue (again, because no one else has reported this issue) I suspect that the real issue is some other modification to your store which is being impacted by COWOA..

I have not been able to reproduce this but I purged customer_basket and customer_basket_attributes rows prior to 3/15/2014. I have never had this kind of volume before. My "inventory" (I.e. events) are perishable. When their over, their over. I was hoping for some insight into how COWOA handles basket/cart merge? Perhaps some insight (a file name maybe) of how Zen Cart handles basket/cart merge. I am very early in my investigation. COWOA was the last update I did. I love the way it works and I think it has improved my conversion rate. Get everything out of the way between the customer and the cash register, if you know what I mean. Since I am registering people for events, it is embarrassing to see strangers showing up in your cart at check out.

One other item. I know COWOA prevents customers from checking out without an account if their email address is already on file with an account. I think I tested that. I have found a few customers in my customer table with the same email address. It very well could be I have some other problem going on.

You may see my site here https://www.mellew.com/reg/
Any hints or insight is appreciated.

[DivaVocals]

I have no additional insight to offer.. as I previously stated, I really don't think the problem is COWOA. COWOA simply adds a mechanism for guest check out it doesn't alter the checkout flow or process that is all still stock Zen Cart functionality... Plus without a problem I can't recreate I don't know how I could help you any further...

Thanks for prompt response, DivaVocals.
We had a huge sale on 4/1. Did 656 orders in 24 hours. All of March I had 920 orders so it definitely could be related to congestion or simultaneous users which I consider more likely. There were items from 3 different customers landed in one customers basket. I have not attempted to reproduce but I found the evidence in customer_basket table. My store items are registrations that include first name and last name as TEXT option values which is how I know customer was correct. Customer_basket has customers_id as column. I saw the 7 rows with her customers_id in customer_basket. When I logged in as her, I saw the items, too. I simply deleted them from her cart to enable her to continue. The items that DID NOT belong in this ladies cart I found in 2 completed orders by 2 different customers less that one minute apart and close to the time I handled this complaint.

I have not been able to reproduce this but I purged customer_basket and customer_basket_attributes rows prior to 3/15/2014. I have never had this kind of volume before. My "inventory" (I.e. events) are perishable. When their over, their over. I was hoping for some insight into how COWOA handles basket/cart merge? Perhaps some insight (a file name maybe) of how Zen Cart handles basket/cart merge. I am very early in my investigation. COWOA was the last update I did. I love the way it works and I think it has improved my conversion rate. Get everything out of the way between the customer and the cash register, if you know what I mean. Since I am registering people for events, it is embarrassing to see strangers showing up in your cart at check out.

One other item. I know COWOA prevents customers from checking out without an account if their email address is already on file with an account. I think I tested that. I have found a few customers in my customer table with the same email address. It very well could be I have some other problem going on.

You may see my site here https://www.mellew.com/reg/
Any hints or insight is appreciated.

[Design75]

Thanks for prompt response, DivaVocals.
We had a huge sale on 4/1. Did 656 orders in 24 hours. All of March I had 920 orders so it definitely could be related to congestion or simultaneous users which I consider more likely. There were items from 3 different customers landed in one customers basket. I have not attempted to reproduce but I found the evidence in customer_basket table. My store items are registrations that include first name and last name as TEXT option values which is how I know customer was correct. Customer_basket has customers_id as column. I saw the 7 rows with her customers_id in customer_basket. When I logged in as her, I saw the items, too. I simply deleted them from her cart to enable her to continue. The items that DID NOT belong in this ladies cart I found in 2 completed orders by 2 different customers less that one minute apart and close to the time I handled this complaint.

I have not been able to reproduce this but I purged customer_basket and customer_basket_attributes rows prior to 3/15/2014. I have never had this kind of volume before. My "inventory" (I.e. events) are perishable. When their over, their over. I was hoping for some insight into how COWOA handles basket/cart merge? Perhaps some insight (a file name maybe) of how Zen Cart handles basket/cart merge. I am very early in my investigation. COWOA was the last update I did. I love the way it works and I think it has improved my conversion rate. Get everything out of the way between the customer and the cash register, if you know what I mean. Since I am registering people for events, it is embarrassing to see strangers showing up in your cart at check out.

One other item. I know COWOA prevents customers from checking out without an account if their email address is already on file with an account. I think I tested that. I have found a few customers in my customer table with the same email address. It very well could be I have some other problem going on.

You may see my site here https://www.mellew.com/reg/
Any hints or insight is appreciated.

Did you by any chance post a link containing the zenid at the end? This is known to cause people sharing carts

[DivaVocals]

Did you by any chance post a link containing the zenid at the end? This is known to cause people sharing carts

and if this is the issue it's still NOT a COWOA issue.. it's a ZEN CART issue..

[Design75]

and if this is the issue it's still NOT a COWOA issue.. it's a ZEN CART issue..

I agree, but just thought to try to get the OP on the right track.

[DivaVocals]

I agree, but just thought to try to get the OP on the right track.

I KNEW there was a method to your madness as usual!!!

[DivaVocals]

One other item. I know COWOA prevents customers from checking out without an account if their email address is already on file with an account. I think I tested that. I have found a few customers in my customer table with the same email address. It very well could be I have some other problem going on.

This is "normal" and not truly an issue with the current version of COWOA, but there probably should only be ONE customer record per e-mail address. With DaveWest's help I have an update to COWOA that currently is only available on GitHub which changes this so only ONE customer record per e-mail is created. page back a few pages in this support thread to get to the GitHub repo URL with this new version of COWOA..

[remops]

Version 2.0c Dated August 29, 2010 installed

Can I up date my 1.5.1 cart to the new version 2.4 or do I need to uninstall and reinstall new. I see that the instruction refer to 2.3-t2.4

Sorry if this has been answered if so I missed it.

[00falcon]

Sorry if this is not the place for this... but...

I have my zen cart working nicely... and the COWOA plugin...

I have an issue with the emails sent when a customer uses the 'Guest Checkout'

the email sent to the customer doesnt have Template Keywords replaced with the correct text.
if you sign up, and checkout, it all works as it should.

Could someone point me in the right direction to solve this problem...?

Cheers, and thanks in advance