EasyPopulate 4.0 Support Thread

[mc12345678]

someone please help,i transfer my website from one sever to other,the EP is not working,it only show some information,but there is no area for download,upload ,please refer to this picture
I don't know what's going on and how to fix it.

Two things come to mind. 1. Check the error logs directory because of a partial screen display (ZC version < 1.5.1 is cache directory, >= 1.5.1 is logs directory)
2. Select the uninstall link on upper right and then the install option that will become available.

If that still doesn't work, then would help to know/understand how the transfer was performed and other related issues.

[e-standard]

Two things come to mind. 1. Check the error logs directory because of a partial screen display (ZC version < 1.5.1 is cache directory, >= 1.5.1 is logs directory)
Where to see the error log?in which file?
2. Select the uninstall link on upper right and then the install option that will become available.
I have tried uninstall and install,even upload the new file,not working.
If that still doesn't work, then would help to know/understand how the transfer was performed and other related issues.

I use cpanel backup the main dir file and import to the new sever,do not make any change on it,btw,the zencart version is 1.3.9

[e-standard]

Here is the error code

[19-Sep-2014 07:02:05 UTC] PHP Fatal error: Call to undefined function mb_internal_encoding() in /home/estanda1/public_html/1246/easypopulate_4.php on line 315

[e-standard]

problem solved,i did not install mbstring on the sever

[mc12345678]

problem solved,i did not install mbstring on the sever

Good work figuring it out. That seemed most likely, but easiest to identify by following the suggested reviews.