ozpost shipping module

[Catching Angels]

Hi Rod
You helped me out last year hope you can do the same this year
In the last few days we have update our site catchingangels.com from V1.5.1 to V1.5.4 by a third party web developer as we did last year when we moved to Zen cart
anyway when she reinstalled the module all the listings lost there postage data expect for the weight she has told me that she has installed it correctly can you have a look or tell me where to look and what to look for

Many thanks John

[RodG]

when she reinstalled the module all the listings lost there postage data expect for the weight she has told me that she has installed it correctly can you have a look or tell me where to look and what to look for

First we need a little bit of clarification.

I'm assuming by 'postage data' you are referring to the product dimensions?

If so, we then need to determine if it is the actual data that has been 'lost' or whether it is just the input/display fields that have gone missing.

<a short time later>
So assuming that w w w . catchingangels . com is the store with the 'lost' data then I can tell you that it isn't actually 'lost' at all, and the existing product dimensions are still being sent for the quote requests.

So, that mean you just have an input/display problem. This implies that the install didn't complete without errors.

The 1st thing for you to tty is to log into your store, navigate to the modules/shipping settings, select the ozpost module and click the button(s) to uninstall/remove it. When done (don't remove any files) just press the button to re-install it.

If you are lucky, that should fix things up so you can input/edit the data again. If unlucky you'll be greeted with warnings or alerts that some files couldn't be updated .. This is usually caused by folder or file permissions being too restrictive (not set at their defaults) so it is a matter of relaxing the permissions until you get a report of a successful install. You can 'tighten' up the permissions again when the install has been completed.

Please get back to me if this doesn't help fix the problem.

Cheers
RodG

[Catching Angels]

Hi Rod
I did as you said went to the shipping module and went to remove ozpost clicked remove then clicked remove to confirm and this is what happened.

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

what I do now please remember that the upgrade was done by 3rd party

Thanks John

[RodG]

I did as you said went to the shipping module and went to remove ozpost clicked remove then clicked remove to confirm and this is what happened.

Internal Server Error

Shoot. That's not good.

what I do now please remember that the upgrade was done by 3rd party

This error is also usually caused by incorrect folder/file permissions.

Please check you PM. The quickest resolution would be for me to take care of it for you.

Cheers
RodG

[robbie269]

Hi Rod
I have just started using Fastway and am having trouble getting the satchels to show up in the shipping estimate. If I activate labels then they show up in the shipping quote but the satchels never do. What have I done wrong? Also Fastway now have a A4 satchel instead of the A5.

[robbie269]

Sorted the satchel problem with Hide parcel rates if letter sized (domestic)?No. Found it deep in here. But as I mentioned above the A5 satchel should now be changed to A4. Or have an A4 option as well.

[robbie269]

Put Hide parcel rates if letter sized (domestic)? back to yes and it seems to still be working OK for Fastway?? So I don't know what was happening originally.
I need the A4 satchel added as some of my items do not fit in a A5 but fit in an A4 but it is giving me the quote for A3.?
Also my pricing seems different. I have $6.95 for the A4 and it quotes $7.15(for A5) and $10.95 for A3 and it quotes $10.55.

[RodG]

Put Hide parcel rates if letter sized (domestic)? back to yes and it seems to still be working OK for Fastway?? So I don't know what was happening originally.

Me neither, but please let me know if you can replicate the problem.

I need the A4 satchel added as some of my items do not fit in a A5 but fit in an A4 but it is giving me the quote for A3.?

A3 is the next size up from A5, so in the absence of an A4 then this is correct.

I can't add the A4's until they update their PDF pricelists. If they've already done this it could be that they are only available from certain distribution points, and I've only looked at 3 of the 30 that they have.

Not only do I need the price, I also need the size. As much as it would be good to say that these are all 'standard' sizes, that isn't the case.

For example:
Australia Post's A2 = 510 x 435mm
Fastway A2 = 450 x 610mm

Australia Post's A3 = 405 x 310mm
Fastway A3 = 325 x 440mm

Australia Post's A4 = N/A
Fastway A4 = Unknown

Australia Post's A5 = 355 x 220mm
Fastway A5 = 190x260mm

You may be able to speed things up a little if you can find the A4's in any of the pricelists found here:
http://www.fastway.com.au/pricing/courier-rates (and let me know which one).

Also my pricing seems different. I have $6.95 for the A4 and it quotes $7.15(for A5) and $10.95 for A3 and it quotes $10.55.

Could you please let me know which distribution point you are using, and do you have the 'frequent user' set to 'yes' or 'no'.
Also, where are you getting your prices from?

FYI, the fastway Satchel quotes are obtained from data tables stored on the ozpost servers, which means I need to perform manual updates whenever FastWay change their rates (thankfully this isn't often), but they never advertise any rate changes so I tend to depend on people actually using the FastWay service to report any discrepancies before the updates take place.

The FastWay parcel rates are retrieved from the Fastway servers so these should always be current. The Satchels are a different story, because if you look at the quotes on their web page (The Quick Quote, not the pdf price lists) you'll observe that all satchels are quoted the exact same price ($7.15 - $11.99) regardless of the pickup and destination locations.

Anyway, if you could get back to me with further info about the prices and the A4 satchels I'll see what I can do.

Cheers
RodG

[robbie269]

I am using the Wollongong Distribution Centre. The PDF on their website is not current as mine is dated March 2015 and the Website is November 2014. Price changes for a standard user are: Brown label: $7.95 Lime: $11.95, A3 satchels: $10.95, A2 satchels: $12.95. The PDF still has the A5 satchels but she said they have now been replaced with the A4 at $6.95. The A4s measure 325mm x 250mm.

[RodG]

The PDF still has the A5 satchels but she said they have now been replaced with the A4 at $6.95. The A4s measure 325mm x 250mm.

Thanks.

The servers have been updated to reflect these changes.

Nothing for you to do.

Even though the prices returned (and the dimensions used) are now based on the A4's, the zencart module will still indicate that these are the A5's, at least until the next update.

Cheers
RodG