why am I getting server 500 white page?

[lrfowler24]

Hi people ...
www.leoandmo.com is not working...
i got a couple of people working on it....

here's the log error... [24-Nov-2015 18:38:31 America/Denver] PHP Warning: require(includes/templates/template_default/common/html_header.php): failed to open stream: No such file or directory in /home1/twomuch1/public_html/leoandmo/index.php on line 43
[24-Nov-2015 18:38:31 America/Denver] PHP Fatal error: require(): Failed opening required 'includes/templates/template_default/common/html_header.php' (include_path='.:/usr/php/54/usr/lib64:/usr/php/54/usr/share/pear') in /home1/twomuch1/public_html/leoandmo/index.php on line 43

what does it mean?..I got like 23 of these...log errors...

Thanks!!!

[frank18]

Hi people ...
www.leoandmo.com is not working...
i got a couple of people working on it....

here's the log error... [24-Nov-2015 18:38:31 America/Denver] PHP Warning: require(includes/templates/template_default/common/html_header.php): failed to open stream: No such file or directory in /home1/twomuch1/public_html/leoandmo/index.php on line 43
[24-Nov-2015 18:38:31 America/Denver] PHP Fatal error: require(): Failed opening required 'includes/templates/template_default/common/html_header.php' (include_path='.:/usr/php/54/usr/lib64:/usr/php/54/usr/share/pear') in /home1/twomuch1/public_html/leoandmo/index.php on line 43

what does it mean?..I got like 23 of these...log errors...

Thanks!!!

I am not getting error 500 but a blank page. To fix that see

https://www.zen-cart.com/content.php...t-of-a-page%29

What is your version number?

Fresh install or upgraded?

[lrfowler24]

not a fresh install...................just uploading products..

[lrfowler24]

so...index is looking for html_header?

[mc12345678]

Yes, it is first looking for html_header.php in your assigned template directory and if it can not find it there then it is looking in the template_default directory at the same location. The file should exist there if the files have been uploaded successfully.

So either: includes/templates/YOUR_TEMPLATE/common/html_header.php or then includes/templates/template_default/common/html_header.php whichever is discovered first.

Look to see if the file exists, and then to see if the content is correct by comparison with a fresh download of the file.

[lrfowler24]

ok...but why is it doing this all of a sudden?
It is not in includes/templates/YOUR_TEMPLATE/common/html_header.php....
it is in ........includes/templates/template_default/common/html_header.php ..........but then it just shows a white page....