Recover Cart [Support Thread]

[spawnie69]

spawnie69 - did you test this on the latest version of ZC? Did it work?

not yet, looking at other mods first. Did you? lol

[WetSteve]

IS it possible to add to Recover Cart Sales a "Notes" section tied to each abandoned Cart customer? Our office staff make a personal Phone call to each person who abandoned their Cart. We find that this personal touch has worked much better in "Up-selling" or just answering questions that might have been the reason for the abandonment than an e-mail. What we need is to be able to add a "Note" when we click on the "set contacted" link which turns the customers "line" red. Our office sales staff have requested a way of adding a note to each customer contacted by phone to include who contacted them and if the customer then purchased what was in the cart he/she abandoned or if the sales staff was able to up-sell the customer. Then we need the ability to attach these notes to the Recover Cart Sales Report.

If this is possible please contact me....

[swguy]

Maybe look at the Admin Notes mod - could be adapted for your need.
https://www.zen-cart.com/downloads.php?do=file&id=847

[marton_1]

Like many people I had this problem where the RCS configuration menu was blank; only the title headings show.

I just upgraded to V1.5.5a and was fed up with this problem.

I finally fixed it.

I ran the uninstall sql then the install sql but I changed the command
INSERT INTO configuration (configuration_id, configuration_title,.........
to
INSERT configuration (configuration_id, configuration_title,.........

Now I have the menu and can update it.
Next I have to fix the text colours

Be warned if you try this at home then be aware I know practically nothing about sql so do back up everything first because there may be unexpected consequences

[marton_1]

I recently updated from V1.5.1 to 1.5.5a.
Since the upgrade I have a new problem with the HTML email, plain text is OK.
There are two languages on my site; English and German.
Everything works OK in the English language.

In German language I receive an HTML email but it only has the header and footer that are defined in the zen cart email template default; no content from catalog\[admin custom]\includes\languages\german/recover_cart_sales.php
The German language plain text email works fine.

I wanted to test the zen cart email template default with another application but did not find one that used it; I made a developer-tool-kit search for default but there were too many results

Any ideas welcomed

[marton_1]

I recently updated from V1.5.1 to 1.5.5a.
Since the upgrade I have a new problem with the HTML email, plain text is OK.
There are two languages on my site; English and German.
Everything works OK in the English language.

In German language I receive an HTML email but it only has the header and footer that are defined in the zen cart email template default; no content from catalog\[admin custom]\includes\languages\german/recover_cart_sales.php
The German language plain text email works fine.

I wanted to test the zen cart email template default with another application but did not find one that used it; I made a developer-tool-kit search for default but there were too many results

Any ideas welcomed

I should have mentioned that there are no error entries in my log file.
I am using the standard zen cart green template

[marton_1]

I recently updated from V1.5.1 to 1.5.5a.
Since the upgrade I have a new problem with the HTML email, plain text is OK.
There are two languages on my site; English and German.
Everything works OK in the English language.

In German language I receive an HTML email but it only has the header and footer that are defined in the zen cart email template default; no content from catalog\[admin custom]\includes\languages\german/recover_cart_sales.php
The German language plain text email works fine.

I wanted to test the zen cart email template default with another application but did not find one that used it; I made a developer-tool-kit search for default but there were too many results

Any ideas welcomed

Making Progress

I got around to looking at the source file of the email and the HTML content is commented out with <!-- . ???
See picture below
The plain text content, which comes from the same recover_cart.php file, is not commented out.

So I made a temporary fix by adding --> to the Salutation definition, now the HTML email works!

define('EMAIL_TEXT_SALUTATION', '  <br>  --> Sehr Geehrte ' );

Anybody can offer a more elegant solution?

[pavster007]

Hi Don't know if anyone can help me but I have used the recover cart plugin since version 1.3x and never had an issue with it. I have upgraded to 1.5.5a and have been adding the mods one by one that I previously used no problem however with the recover cart sales although it all installs correctly with no errors I cannot seem to send any emails. It gives me no errors just doesn't send and nothing appears in the email sent report. cannot seem to find any mention of this in the support files or posts however if anyone can point me in the right direction that would be great. have done an uninstall and reinstall without any luck.

Many Thanks

[paul3648]

It seems to be working for me. Did you download the latest version from the plugin directory?

[KGL Racing]

Hello,
i just installed this plug-in, but i get this error when i instal the SQL patch

15 statements processed.
Error ERROR: Cannot insert configuration_key "" because it already exists
Error ERROR: Cannot insert configuration_key "" because it already exists
Error ERROR: Cannot insert configuration_key "" because it already exists
Error ERROR: Cannot insert configuration_key "" because it already exists
Warning Note: 1 statements ignored. See "upgrade_exceptions" table for additional details.

When done, i can see the Recover Cart Sales Report link at the reports page, however the second link in tools is not added.

What can i do or try to get this working?

Greets, and thanks in advance for the help.