Customer Log In causes 404 error which clears when I click "Back" in browser.

[Podgeminster]

Hi,

Here’s a strange issue…

On each page of my site there are two links to the customer account login page.

The first is the standard “Log In” link in the header.

The second is an additional “Log In” link I have added to the top right sidebox.

(Please see: http://www.futuregarageservices.co.uk/shop/)

If I go to the login page via the link I created in the top right hand sidebox, I can access my customer account with no issues.

However, if I go to the login page via the link in the header, at first the server returns a “404 page not found” error - but when I click my browser’s back button I’m then logged into my account.

Any ideas as to why this is happening?

[RodG]

However, if I go to the login page via the link in the header, at first the server returns a “404 page not found” error - but when I click my browser’s back button I’m then logged into my account.

Any ideas as to why this is happening?

I'm not getting this 404 at all??? Anyone else?

Cheers
RodG

[wmorris]

Hi,

Here’s a strange issue…

On each page of my site there are two links to the customer account login page.

The first is the standard “Log In” link in the header.

The second is an additional “Log In” link I have added to the top right sidebox.

(Please see: http://www.futuregarageservices.co.uk/shop/)

If I go to the login page via the link I created in the top right hand sidebox, I can access my customer account with no issues.

However, if I go to the login page via the link in the header, at first the server returns a “404 page not found” error - but when I click my browser’s back button I’m then logged into my account.

Any ideas as to why this is happening?

It works fine on my end. No Errors.

[mc12345678]

Recently make any configuration changes and not cleared your browser's cache/cookies?

Could also try another browser on the same computer or perhaps identify which browser(s) were tried.

[Website Rob]

Hi,

Here’s a strange issue…

On each page of my site there are two links to the customer account login page.

The first is the standard “Log In” link in the header.

Do you have a zenid hard-coded to the link? It always seems to have a zenid ending with "dmukd0". The "Contact Us" link in the sidebox also has the same zenid.

Look also in: Admin -> Configuration -> Sessions
Cookie Domain
Force Cookie Use
- make sure they both say True

[Podgeminster]

Sorry… having just read back my first post I realise I didn’t explain the issue fully and accurately.

I should have described it as follows:

If I go to the login page via the link I created in the top right hand sidebox, enter my login details and login, I can access my customer account with no issues.

However, if I go to the login page via the link in the header, enter my login details and login, at first the server returns a “404 page not found” error - but when I click my browser’s back button I’m then logged into my account and taken to my “My Account Information” page.

If you have the time to help and would like to see this error in action, you’ll have to create an account please.

[wmorris]

Sorry… having just read back my first post I realise I didn’t explain the issue fully and accurately.

I should have described it as follows:

If I go to the login page via the link I created in the top right hand sidebox, enter my login details and login, I can access my customer account with no issues.

However, if I go to the login page via the link in the header, enter my login details and login, at first the server returns a “404 page not found” error - but when I click my browser’s back button I’m then logged into my account and taken to my “My Account Information” page.

If you have the time to help and would like to see this error in action, you’ll have to create an account please.

Ok, I know your problem. Check in your .htaccess file make your sure that your domain is https://www.futuregarageservices.co.uk/shop/ not http://www.futuregarageservices.co.uk/shop/.

[Podgeminster]

Ok, I know your problem. Check in your .htaccess file make your sure that your domain is https://www.futuregarageservices.co.uk/shop/ not http://www.futuregarageservices.co.uk/shop/.

Thanks for the advice - you're right - it is an .htaccess issue...

I'm using the Ultimate URLs plugin - I'm certain the issue is in the .htaccess file the plugin utilises because the "Not Found" issue goes away when the plugin is deactivated.

The .htaccess file is provided with the plugin and has not been altered / edited but obviously needs to be tweaked - any ideas?

[wmorris]

Thanks for the advice - you're right - it is an .htaccess issue...

I'm using the Ultimate URLs plugin - I'm certain the issue is in the .htaccess file the plugin utilises because the "Not Found" issue goes away when the plugin is deactivated.

The .htaccess file is provided with the plugin and has not been altered / edited but obviously needs to be tweaked - any ideas?

Ok, you should see another .htaccess file called .htaccess. bAK for you ultimate URL copy the whole code inside that then paste it in the .htaccess file under the that original code. Then it should work.

[Podgeminster]

Ok, you should see another .htaccess file called .htaccess. bAK for you ultimate URL copy the whole code inside that then paste it in the .htaccess file under the that original code. Then it should work.

Hmmm... there is no other .htaccess file in that folder... perhaps I deleted it? There doesn't seem to be a copy in the original source code either - I guess this is created during the installation process?

There are .htaccess files in other folders though - do any of those contain the code I need so I can copy and paste?