FedEx Web Services not working for Canadian addresses

[carlwhat]

you need to give FedEx web services a call.

an outside shot would be to include a space in the canadian postal code. the proper code format would be:

L9M 0M9

that would be pretty lame if that worked. but i have seen worse with fedex.

fedEx's webservices api group is pretty good, but you would need to be able to provide the complete send transaction...

there also seems to be a ZC problem with the parsing of the return string as indicated by:

PHP Warning: key() expects parameter 1 to be array, null given in /home/shipwrec/public_html/includes/modules/shipping/fedexwebservices.php on line 708

an error with rating should not give a ZC log, IMHO. but i think the more important thing is getting a return rate from fedEx.

good luck.

[jeking]

an outside shot would be to include a space in the canadian postal code. the proper code format would be:

L9M 0M9

that would be pretty lame if that worked. but i have seen worse with fedex.

Yep, I tried that. I wish is it that simple though. I have reached out to FedEx. Thanks for trying to help.

[carlwhat]

jim,
did you get it figured out? now i'm curious....

thanks.

[jeking]

jim,
did you get it figured out? now i'm curious....

thanks.

Not yet, still working with FedEx. But I will post back once I get it solved.

[jeking]

I have an open case has FedEx has escalated it. We're not getting rates for Canada and it seems only Canada. They also mentioned the Key and Password used in the FedEx shipping module belong to Numinix, the author. They have historically allowed a Key and Password from one account to work with another. They made a change on their end about a week ago related to this, I don't have details, but said it should not have caused a problem. They will or want to have Keys and Passwords tied to the accounts being used, so *might* be part of the problem.

I'll post back when we get to a resolution.

[carlwhat]

getting your own key and password is generally not that big a deal. you can then from here:

https://www.fedex.com/us/developer/w...?tab=tab4#tab4

the tricky part is when you need to print labels, as you would then need to get label approval from fedEx.

i have a non-ZC customer that gets rates from fedex to canada all the time. it's curious that i am not hearing any complaints from them....

[jeking]

getting your own key and password is generally not that big a deal. you can then from here:

https://www.fedex.com/us/developer/w...?tab=tab4#tab4

the tricky part is when you need to print labels, as you would then need to get label approval from fedEx.

i have a non-ZC customer that gets rates from fedex to canada all the time. it's curious that i am not hearing any complaints from them....

I did get the new key and password last night. They are wanting my client to go through the approval process including label printing, which makes no sense to me. I've asked if we can skip that part but waiting on a reply.

My customer is based in Canada so a Canadian address is technically domestic which might explain why all other rates work, being international. I'm supposed to hear back within 24 hours, which is late tonight.

[carlwhat]

that would be pretty lame if that worked. but i have seen worse with fedex.

disable insurance by setting the value to 1 million. wow. i think that's pretty lame that fedex would not have included that info in the return message...

more importantly, i'm glad someone got this figured out!!

best.