We've been using square for a few months now, and so far so good on the web end accepting card payments. On our square dashboard however all transactions appear as unknown, meaning no customer is created at all, no card is tied to the customer, etc, which presents a set of problems in trying to match the purchases with the clients, adding or swapping products to already placed orders and charging the corresponding credit card, etc. It was my understanding the client information was captured and stored in square's dashboard during the processing of the card, but it's not so.

Could you clarify how the capturing of the payment is done in terms of storing the customer's info directly on square dashboard?

Thank you.