Image Handler 5 (for v1.5.5 - v1.5.8) Support Thread

[g2ktcf]

Zen Cart 1.5.7.c
Fluorspar Template
IH5

I have an odd thing going on with IH5. The site seems to be working fine but my admin is missing the icons. In the IH admin, I can clink on "click to enlarge" the image shows up fine. Just to verify that this is not a cache issue, I opened it in another browser and got the same thing.

[mc12345678]

Zen Cart 1.5.7.c
Fluorspar Template
IH5

I have an odd thing going on with IH5. The site seems to be working fine but my admin is missing the icons. In the IH admin, I can clink on "click to enlarge" the image shows up fine. Just to verify that this is not a cache issue, I opened it in another browser and got the same thing.

My first thought as to why it is not displaying is that the image name has spaces in it.

[lat9]

I'll echo @mc12345678's comment. When you use your browser's developers' tools to 'Inspect' that broken image-element, what HTML is being output?

[g2ktcf]

I'll echo @mc12345678's comment. When you use your browser's developers' tools to 'Inspect' that broken image-element, what HTML is being output?

It looks like the cache files got corrupted/removed. Look at the image below. Can I force these to rebuild?

[g2ktcf]

I checked this specific table entry and the file does exist in bmz_cache

[lat9]

It looks like the cache files got corrupted/removed. Look at the image below. Can I force these to rebuild?

What's present in the .htaccess file (if any) present in the /bmz_cache subdirectory? Are there changes over-and-above the base Zen Cart's version to the root directory's .htaccess file?

[g2ktcf]

I will have to check when I get home. Unfortunately I do not have full access at work. I work at a chemical plant and the IT security here is like Armageddon lock down.

[carlwhat]

....I work at a chemical plant and the IT security here is like Armageddon lock down.

as well it should be...

[mc12345678]

It looks like the cache files got corrupted/removed. Look at the image below. Can I force these to rebuild?

I checked this specific table entry and the file does exist in bmz_cache

Between these two images, there seems to be something slightly awry...

In the one showing the html for the page, the src identifies that the bmz_cache folder should be found at the root of the domain because it begins with that forward slash...

In the window that shows the console error(s), the site appears to be in a sub-directory based on the last line of content in yellow...

This to me indicates the possibility that there are mistakes in the includes/configure.php and/or admin/includes/configure.php files or heaven forbid in the code providing the link location... I personally don't think that it is in the code by itself, but instead as "directed" by one/both of those files.

Perhaps could share the non-sensitive content of those two files? (I.e., *DO NOT* share your DB_PASSWORD, DB_USERNAME, etc... and technically there should not be an admin folder designation in these files any longer if the files are up-to-date at or beyond Zen Cart version 1.5.1).

[lat9]

Between these two images, there seems to be something slightly awry...

In the one showing the html for the page, the src identifies that the bmz_cache folder should be found at the root of the domain because it begins with that forward slash...

In the window that shows the console error(s), the site appears to be in a sub-directory based on the last line of content in yellow...

This to me indicates the possibility that there are mistakes in the includes/configure.php and/or admin/includes/configure.php files or heaven forbid in the code providing the link location... I personally don't think that it is in the code by itself, but instead as "directed" by one/both of those files.

Perhaps could share the non-sensitive content of those two files? (I.e., *DO NOT* share your DB_PASSWORD, DB_USERNAME, etc... and technically there should not be an admin folder designation in these files any longer if the files are up-to-date at or beyond Zen Cart version 1.5.1).

I believe you've nailed it, @mc12345678. The bmz_cache references should be relative to the site's root, so that extra forward-slash (/bmz_cache) could well be the source of the issue.