Square WebPay support thread.

[BigB]

Some more information on this problem...
I want to mention @OJ_SIMON and thank him out here on the thread for his help with this. He has been kind enough to do some investigating in areas I don't know too much about and has found the "error" message that points to the problem. There's a few screenshots attached that give the error and what is causing it but, as of right now it's up in the air as to where exactly the problem is occurring.

The token info hs been checked to see if the issue/error was occuring there but, the token info appears to NOT be the source of the problem.. it appears to be somewhere else...


That's all on this as of yet.. any isnights, suggestion on where else to look is greatly appreciated

[BigB]

Some more information on this problem...
I want to mention @OJ_SIMON and thank him out here on the thread for his help with this. He has been kind enough to do some investigating in areas I don't know too much about and has found the "error" message that points to the problem. There's creenshots attached that give the error and what is causing it but, as of right now it's up in the air as to where exactly the problem is occurring.

We did inspect the token info to see if the issue/error was occuring there but, the token info appears to NOT be the source of the problem.. it appears to be somewhere else...


That's all on this as of yet.. any isnights, suggestion on where else to look is greatly appreciated

Two more screenshots..

[OJ_SIMON]

Two more screenshots..

what have you got set here:

[BigB]

what have you got set here:

That's a good question... for locations in sandbox at square it is a default location for seller test account however there's no way to enter that code via the pluging.. there is that little arrow but when I mouse click it there is no feild that opens for anything to be entered into it... not sure how to add a location code there
There is a location that is connected though.. when I look at the plugin information before opening it it is connected to a location associated with my square account...
I did create a new location in my square account just for this store but I have no way to edit that info for the plugin... I would think it shoudn't matter... I should still be able to make transactions...

[OJ_SIMON]

That's a good question... for locations in sandbox at square it is a default location for seller test account however there's no way to enter that code via the pluging.. there is that little arrow but when I mouse click it there is no feild that opens for anything to be entered into it... not sure how to add a location code there

you don't add it yourself it is retrieved from square by API based from the other information (So I would of thought even in sandbox the API would draw in the sandbox location ID and fill that dropdown.

have you added your live details ie key ect.. and dose this list get filled when you turn off sandbox?

[BigB]

you don't add it yourself it is retrieved from square by API based from the other information (So I would of thought even in sandbox the API would draw in the sandbox location ID and fill that dropdown.

have you added your live details ie key ect.. and dose this list get filled when you turn off sandbox?

If I'm understanding what you're saying is do I have the the OAuth Application ID and Secret information enetered... yes, I gave that in those feild.. to go Production Mode with the application I would enter that information and it will switch out of sandbaox and be live for actual (real) transactions to be processed...

[OJ_SIMON]

If I'm understanding what you're saying is do I have the the OAuth Application ID and Secret information enetered... yes, I gave that in those feild.. to go Production Mode with the application I would enter that information and it will switch out of sandbaox and be live for actual (real) transactions to be processed...

right and when you do that does the dropdown location id list anything or is it also empty?

[BigB]

right and when you do that does the dropdown location id list anything or is it also empty?

This is interesting... sandbox mode is reading my production mode location... it should be reading the sandbox default location when in sandbox
I'll go between both modes with the OAuth Id's and see what happens...

[BigB]

This is interesting... sandbox mode is reading my production mode location... it should be reading the sandbox default location when in sandbox
I'll go between both modes with the OAuth Id's and see what happens...

When I go to Production Mode I do have a dropdown menu which allow to choose which location to use... I take this as a good sign... when I switch back to sandbox by enetering those credentials the location ID stays the same as what was previously chosen for the production mode's location and there is no longer the ability to choose a location any longer... no drop down menu in sandbox mode... Don't know if this matters or not..

[OJ_SIMON]

there is no longer the ability to choose a location any longer... no drop down menu in sandbox mode... Don't know if this matters or not..

this would tell me that this is happening as there is only the one option and if there was none then the dropdown would show to show you its empty.

so now try a test sale in sandbox?