PayPal RESTful API Payment Module

[lat9]

... and if it's successful, someone will issue a refund?

FWIW, I made it to PayPal's confirmation page. Does that count as a success?

[mprough]

... and if it's successful, someone will issue a refund?

Yes, absolutely, me... but you don't have to go that far I get the error right after login. Worth nothing previous version 1.0.2 was working

[mprough]

FWIW, I made it to PayPal's confirmation page. Does that count as a success?

You logged in to PP? Right after I login I get the go back error provided

Maybe it's just an issue with my own PP account I guess. I still can't

[Jeff_Mash]

For the life of me, I cannot figure why this is happening. Can anyone else look at the details of their PayPal Wallet transactions to see if it is putting the wrong state in the address?

For example, I take an order through ZenCart that is shipping to Chicago, Illinois. Everything is correct on ZenCart.

But when I click on "Click for Additional Payment Handling Options" and then hit DETAILS, it shows the STATE as being "CA". Our business is in California.

See image:

This doesn't happen on every order (I don't think) but it's happening a lot. Enough to be concerned, because PayPal's Seller Protection only is valid if you ship to the address that is given to PayPal, and it's giving them this incorrect state.

1) Whenever this happens to us, the incorrect state is ALWAYS put as "CA."

Is there any file I can look at which would be pushing this value to PayPal so I can see if one of us hardcoded something that is causing this? I don't understand what would be causing "CA" to be given to PayPal under the DETAILS that is pushed to them.

[lat9]

When you view the order in PayPal's management-console, what shows for the order's shipping address?

[Jeff_Mash]

When you view the order in PayPal's management-console, what shows for the order's shipping address?

When I log into PayPal and pull up the order, it also has the incorrect state ("CA") which matches what the plugin shows me under "Click for Additional Payment Handling Options" --> Details.

So to recap: the state is correct in the ZenCart database (Orders --> Shipping State/BillingState). But it is NOT correct under the Plugin's transaction Details, nor is it correct when logging into PayPal to see the details. See attachments.

[HeathenMagic]

When I log into PayPal and pull up the order, it also has the incorrect state ("CA") which matches what the plugin shows me under "Click for Additional Payment Handling Options" --> Details.

So to recap: the state is correct in the ZenCart database (Orders --> Shipping State/BillingState). But it is NOT correct under the Plugin's transaction Details, nor is it correct when logging into PayPal to see the details. See attachments.

Hi Jeff,
I just wondered if you are still using the Restful module? Maybe its just a slight glitch on the admin side perhaps, but all else okay. Just curious as I have to give notice to my payment network if I go on to Restful instead.

[Jeff_Mash]

Hi Jeff,
I just wondered if you are still using the Restful module? Maybe its just a slight glitch on the admin side perhaps, but all else okay. Just curious as I have to give notice to my payment network if I go on to Restful instead.

Yes, I am still using it, because it's a great module. But I still have the problem of occassional transactions posted to PayPal with "CA" as the state, even though the actual state could be Illinois or something else.

Apparently no one seems to know WHY this is happening. I see no rhyme or reason to it. It doesn't happen on all orders, only some. Our configuration is set to AUTHORIZE ONLY, because we manually capture the final sale after we vet the customer for fraud. That is how we caught this error, because we noticed a lot of the posted PayPal addresses had the different state than the actual address on ZenCart.

[HeathenMagic]

Yes, I am still using it, because it's a great module. But I still have the problem of occassional transactions posted to PayPal with "CA" as the state, even though the actual state could be Illinois or something else.

Apparently no one seems to know WHY this is happening. I see no rhyme or reason to it. It doesn't happen on all orders, only some. Our configuration is set to AUTHORIZE ONLY, because we manually capture the final sale after we vet the customer for fraud. That is how we caught this error, because we noticed a lot of the posted PayPal addresses had the different state than the actual address on ZenCart.

Thanks Jeff, think I will have to make the switch. Starting to have problems with my card processor again, need something more reliable and Paypal / Paypal Payments Pro was that. Slightly higher fees per transaction, but not paying the two monthly elsewhere makes it cheaper anyway.

[Jeff_Mash]

I just got this email from PayPal. I wonder if it's related to the issue we are seeing with the state being incorrect when it's sent to PayPal:

"We’ve spotted an API error that’s causing payment failures at checkout. Here's the error description:

"The INVALID_RESOURCE_ID error occurs when the information sent to PayPal's system is incomplete, incorrect, or formatted improperly. This typically happens when required details are missing or don't match what PayPal expects."

Fixing this issue will ensure your customers have an easy checkout experience while keeping your business running smoothly.

Here’s a step-by-step guide that will help you tackle this issue."

They link to this guide: https://developer.paypal.com/communi...=040225_v1_sms

EDIT: As a reminder, I am using the latest version 1.0.5 on ZC 1.5.8a, and the module is in AUTHORIZE ONLY mode since we need to verify all credit card AVS response before we decide to authorize the card due to fraud. Mentioning that Authorize Only setting in case it's related to the issue (since most customers may not be using that mode).