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  1. #551
    Join Date
    Jul 2021
    Location
    Fukuoka Japan
    Posts
    125
    Plugin Contributions
    2

    Default Re: Stripe payment module - Duplicate charges, no order

    I've received from Stripe staff.
    She is requesting me to submit my dashboard screenshot.
    'Could you share the screenshot of the dashboard with us via the secure link? I appreciate your efforts in advance.'
    Stripe Amazon pay is only USA.
    Could you ask about your situation for Stripe staff instead of me?

  2. #552
    Join Date
    May 2010
    Location
    Texas
    Posts
    491
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    0

    Default Re: Stripe payment module - Duplicate charges, no order

    What part of the dashboard? The home screen? What are they trying to see/confirm?

  3. #553
    Join Date
    Jul 2021
    Location
    Fukuoka Japan
    Posts
    125
    Plugin Contributions
    2

    Default Re: Stripe payment module - Duplicate charges, no order

    Quote Originally Posted by split63 View Post
    What part of the dashboard? The home screen? What are they trying to see/confirm?
    The Stripe staff probably thinks I'm using amazon_pay even though I live in Japan.
    That's probably why they're asking for a copy of the dashboard.

    Please make some changes to checkout.js.
    Could you please put ; on line 43 of checkout.js?
    from
    Code:
        redirect: 'if_required'
       }
      )
    to
    Code:
        redirect: 'if_required'
       }
      );

  4. #554
    Join Date
    May 2010
    Location
    Texas
    Posts
    491
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    0

    Default Re: Stripe payment module - Duplicate charges, no order

    Ever since the 4 duplicate and failed Zen orders, its seems all we get now are credit card orders. Once in a while, we will get a cash app or Amazon, or the like and as long as they hit the 3rd checkout page and actually checkout, there is no issue.
    I have tried replicating the failure, but no luck. I suspect it may have something to do with people with cell phones that have cookies which allow them directly into the payment, such as Amazon, without logging in. Just speculating, as I can't replicate their experience.

    If the added semicolon corrects the issue, why would we not have seen a syntax error previously ?

  5. #555
    Join Date
    Jul 2021
    Location
    Fukuoka Japan
    Posts
    125
    Plugin Contributions
    2

    Default Re: Stripe payment module - Duplicate charges, no order

    Quote Originally Posted by split63 View Post
    Ever since the 4 duplicate and failed Zen orders, its seems all we get now are credit card orders. Once in a while, we will get a cash app or Amazon, or the like and as long as they hit the 3rd checkout page and actually checkout, there is no issue.
    I have tried replicating the failure, but no luck. I suspect it may have something to do with people with cell phones that have cookies which allow them directly into the payment, such as Amazon, without logging in. Just speculating, as I can't replicate their experience.

    If the added semicolon corrects the issue, why would we not have seen a syntax error previously ?
    The pi number (PaymentIntent) is one for one payment, so even if there are duplicate transactions, there should be only one payment. The first time is pi_3QjO...in the image and the second time is also pi_3QjO these are the same number.
    Green [200] is OK.

  6. #556
    Join Date
    Jan 2004
    Location
    N of San Antonio TX
    Posts
    9,449
    Plugin Contributions
    11

    Default Re: Stripe payment module - Duplicate charges, no order

    Life would sure be more interesting and more help/testing could be provided if this were a github repository.

  7. #557
    Join Date
    May 2010
    Location
    Texas
    Posts
    491
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    0

    Default Re: Stripe payment module - Duplicate charges, no order

    We just got a dispute from a customer that ordered using Amazon pay on 1/23. They hit the final checkout page once, and nothing odd about the successful stripe payment. But no order was received in Zen.

    We have turned off Amazon Payment. Its used so infrequently, its just not worth it.

  8. #558
    Join Date
    May 2010
    Location
    Texas
    Posts
    491
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    0

    Default Re: Stripe payment module - Duplicate charges, no order

    Just discovered a Cash App payment from 2 weeks ago, that shows successful on Stripe, but no order received on Zen. Hit the final check out page only once. Nothing unusual about it...simply no Zen order.
    What's even more odd, is it came to my attention, because the customer came back today after never receiving an order notification, and tried the order again. This time, we got the Zen Order, but his Cash App Payment attempt shows "Incomplete" and "Action Required"
    But we will now use his previous payment combined with his now successful Zen order to complete his order.
    We have now disabled both Cash App and Amazon Pay, just can't trust either.

    This is the stripe screen capture of the Action required message"

    Name:  stripe action required.jpg
Views: 53
Size:  94.0 KB
    Last edited by split63; 12 Feb 2025 at 08:26 PM.

  9. #559
    Join Date
    Jul 2021
    Location
    Fukuoka Japan
    Posts
    125
    Plugin Contributions
    2

    Default Re: Stripe payment module - Duplicate charges, no order

    I'm really sorry.
    As expected, Amazon payment is only available in the US, so even when I contacted Stripe, I couldn't find any information for me in Japan.

  10. #560
    Join Date
    May 2010
    Location
    Texas
    Posts
    491
    Plugin Contributions
    0

    Default Re: Stripe payment module - Duplicate charges, no order

    Can't you just use a VPN and select a US server?

 

 

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