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  1. #571
    Join Date
    May 2010
    Location
    Texas
    Posts
    491
    Plugin Contributions
    0

    Default Re: Stripe payment module - Successful Strip, but no order

    And the saga continues.
    In the last week we had two events, both were successful Stripe credit card purchases, but both resulted in no Zen order. One customer said "the website showed an error so I thought it didn't go through. However, my bank statement shows that I was charged". No further details.

    In stripe, both were uneventful. They hit the final check out page only once, and no errors of any kind were reported by stripe.

  2. #572
    Join Date
    May 2010
    Location
    Texas
    Posts
    491
    Plugin Contributions
    0

    Default Re: Stripe payment module - Successful Strip, but no order

    More from the customer with the successful charge, but no order:

    So I went to get my debit card and got distracted. I finally came back to my phone to put in the payment information. The webpage was still loaded. After I submitted, I got an error probably bc the webpage should've timed out. But it still charged the debit card

  3. #573
    Join Date
    Jul 2021
    Location
    Fukuoka Japan
    Posts
    125
    Plugin Contributions
    2

    Default Re: Stripe payment module - Successful Strip, but no order

    I understand the issue.
    It is caused by the difference between Zen Cart's session timeout of 24 minutes and Stripe's session timeout of 24 hours.
    This can be resolved by using a webhook or the expire_at parameter.

  4. #574
    Join Date
    May 2010
    Location
    Texas
    Posts
    491
    Plugin Contributions
    0

    Default Re: Stripe payment module - Successful Strip, but no order

    some time back you put in a fix which times the Zen Session out and sends them to a timeout page. That worked on a PC. But this persons describes a phone. So the fix must not be universal across all browsers.

  5. #575
    Join Date
    Aug 2005
    Location
    Trujillo Alto, Puerto Rico
    Posts
    1,546
    Plugin Contributions
    9

    Default Re: Stripe payment module - Duplicate charges, no order

    Hello,

    I have read the readme like 3 times and I continue having issues. I have searched the thread without finding my problems (with the errors exactly). I've tried with testing mode, with responsive classic template, with OPC on and off. When I get to the checkout and I select Stripe as payment the form to input the numbers does not come up and I disabled all the adblocks possible. If I'm in testing mode as soon as I click on "confirm order" it goes to successful page and gives me a transaction number (even though I don't see the transaction on Stripe). The order goes through (but I never entered any number).

    On the error log I've seen errors from guest checkout disabled, timeouts, and others. Here's the latest one:
    Code:
    [08-May-2025 16:36:49 America/Puerto_Rico] Request URI: /index.php?main_page=login, IP address: 24.***.185, Language id 1
    #0 [internal function]: zen_debug_error_handler()
    #1 /includes/modules/pages/login/header_php_login_guest.php(92): trigger_error()
    #2 /index.php(35): require('/home/***/p...')
    --> PHP Warning: Invalid value(s) found in CHECKOUT_ONE_LOGIN_LAYOUT (C;L). Guest-checkout is disabled. in /includes/modules/pages/login/header_php_login_guest.php on line 92.
    I also don't understand an instruction on another document included in the pack related to OPC that says:
    After the module installation, One-page checkout settings must be changed.
    1. Open admin page =>Configuration => One-Page Checkout Settings =>One-Page Checkout Settings
    2. Add "Stripe" and push Update button.
    Which of all the settings? It doesn't say which one specific.
    IDEAS Girl
    IDEAS Creative Group
    = Your image... our business!

  6. #576
    Join Date
    Jan 2004
    Location
    N of San Antonio TX
    Posts
    9,465
    Plugin Contributions
    11

    Default Re: Stripe payment module - Duplicate charges, no order

    I believe you'll need to add stripepay to Payment Methods Requiring Confirmation.

  7. #577
    Join Date
    Aug 2005
    Location
    Trujillo Alto, Puerto Rico
    Posts
    1,546
    Plugin Contributions
    9

    Default Re: Stripe payment module - Duplicate charges, no order

    Quote Originally Posted by dbltoe View Post
    I believe you'll need to add stripepay to Payment Methods Requiring Confirmation.
    Yes, that's there.

    HTML Code:
    eway_rapid,stripepay,gps
    Not sure what's eway_rapid.
    IDEAS Girl
    IDEAS Creative Group
    = Your image... our business!

  8. #578
    Join Date
    Nov 2020
    Posts
    290
    Plugin Contributions
    1

    Default Re: Stripe payment module - Duplicate charges, no order

    That says login to admin, click configuration, then in the dropdown look for one page checkout settings. Then click one page checkout settings again on the page that loads up. That will then show you the option "add stripe" which you can execute. You should then be able to checkout because the value it expects to see is "add stripe: True" i would guess

  9. #579
    Join Date
    Nov 2020
    Posts
    290
    Plugin Contributions
    1

    Default Re: Stripe.com payment integration module

    Has anyone managed to use stripes appearance api to edit the payment form appearance whilst I'm here actually? I am wanting to enable dark mode but the one time I managed to actually get it to load with white text and dark colours for my project with black background stopped the payment form from working with no error log to resolve i had to revert the change on checkout template file

  10. #580
    Join Date
    Aug 2005
    Location
    Trujillo Alto, Puerto Rico
    Posts
    1,546
    Plugin Contributions
    9

    Default Re: Stripe.com payment integration module

    Is there anyone out there who can give me a hand with this? It will be appreciated. I can't get the Stripe form to show up after selecting Stripe as the payment.
    IDEAS Girl
    IDEAS Creative Group
    = Your image... our business!

 

 

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