Paypal IPN and Payment Problems

[ungeziefer]

... she received no order number on the "checkout success" page. Also, there is no order summary she could look back when she views her account (as the checkout success page had advised her). Also, she received no email confirmation from Zen cart from her order. Just the Paypal confirmation which does NOT show what products she ordered.

Yup, exactly. I fear it might make cusomters nervous after buying something ...

My web designer added the module so we could "view stuck orders"--which is basically useless to me--as I can not see what the customer has ordered.
...
I just got my website up and I hate to start having to call people to ask them what they ordered--very unprofessional indeed.

The "PayPal Sessions Viewer" (where you can "view stuck orders") should provide at least a temporary work-around. I'm thinking you must have an old version; if so, try installing v2.0 :

http://shoetick.com/PayPal_Session_Viewer_v2.0.zip

It should look like this:

http://platypusman.com/PayPal_stuck-orders.gif

Then you just click the "Move to Orders database" button, which will "push" the orders through to where they were supposed to have gone. (So you can see who bought what, and don't have to sheepishly contact them ...)

It works fine for me -- but some people have reported error messages if your store is not at the root directory :

http://www.zen-cart.com/forum/showth...t=32302&page=2

[Mealster]

Actually, I have gotten everything fucntioning properly by using this--which is from a poster named DickTerpin on another message board here at ZenCart:

/includes/modules/payment/paypal/paypal_functions.php

line 60 -- alter it like this:
Code:
if (strtolower($postArray['business']) != strtolower(MODULE_PAYMENT_PAYPAL_BUSINESS_ID)) {


It has worked beautifully. I did 2 tests and both came back perfect.
A freind of mine purchased some products this morning and she advised that she received her confirmation email and her "checkout success" page had the order number on it.

So it seems to be working properly!

Thanks for the advice ungeziefer. I am keeping this info in case something else crops up!

[Merlinpa1969]

Hello Mealster
glad you got this sorted out,
it would seem that the issue you had origionally was that you had a case error in the email address that you were using in your zen cart module,
this will keep the IPN from triggering,

this just forces the use of all lower case,

very good fix.
thanx for posting it

[ungeziefer]

Euphoria! ... Despair. ...

Didn't work for me. Thank you for posting it, though.

dustin

[Mealster]

Euphoria! ... Despair. ...

Didn't work for me. Thank you for posting it, though.

dustin

Your welcome Dustin. I am sorry it did not work for you. I know how frustrating it can be, believe me.
I hope you find the answer you need.

[Mealster]

Hello Mealster
glad you got this sorted out,
it would seem that the issue you had origionally was that you had a case error in the email address that you were using in your zen cart module,
this will keep the IPN from triggering,

this just forces the use of all lower case,

very good fix.
thanx for posting it

your welcome Merlinpa.

[DrByte]

The "upper/lower-case" issue was addressed in v1.3.6 core, along with several other improvements.

Additional troubleshooting information here:
http://www.zen-cart.com/wiki/index.p...7s_not_working

[Steel Rat]

I'm also not getting any Paypal transactions recorded or recognized in Zen. I have used it successfully with another software package only a couple weeks ago, so I'm reasonably sure my firewall settings are good.

I've gone through the troubleshooting settings, I have the IPN and Web Payments URLs entered in my Paypal profile correctly, I turned off Payment Data Transfer. Block Non-Encrypted Website Payment is off. I can't see anything wrong at all. The email address for my store Paypal account is all lower case, and is correct (I do get the Paypal confirmation emails from my tests, I just get nothing from Zen.) My free item tests work properly, and I get the emails from Zen for those transactions, so this is just Paypal IPN that's not working.

When I enter the IPN handler url in my browser, I do get a blank white screen (not that it means a great deal), I don't get PHP errors.

I was hoping to cut my store over today, but this is a MAJOR problem.

[Kim]

Have you modified the meta-tags.php and put it in an override directory?

[Steel Rat]

Have you modified the meta-tags.php and put it in an override directory?

Not that I remember. I don't see anything about that in the IPN troubleshooting link.

Which override folder? One for the template I'm using? This is getting more and more confusing, lol.