Quote Originally Posted by Pixxi View Post
2. Protx compiles it's transactions from the previous day between midnight and 2am; then settles them with the banks between 2am and 4am - tech support claim that transactions aren't 'archived' (ie. don't appear in the VSP admin) until after the settlement run ends - which seems absolutely ludicrous for a real-time transaction processing system. Did you have missing Txs during the day?
Hi Pixxi,

The first bit is correct but as you suspect the last bit is cobblers. If this is the case maybe they would like to explain what the "Void" feature is for?

I have on numerous occasions voided transactions before they are settled as there are then no refund charges applicable.

Also if you think back when you first installed the mod did you run a few live transactions after testing was finished? The transactions appeared almost immediately when I did.

I find it now better to email Protx as they seem to pass anything complicated on to somebody who is competent to answer whereas when you call them you get put on hold and then told the something to get rid of you. This is what they want however as their primary form of contact is via email. The problem is despite what they say you do get a quicker answer if you ring. Only problem is it may be wrong.

Brent